Voxeo and Presence Technology Partner to Power First-of-its-Kind, End-to-End Hosted Contact Center Solution

Orlando, FL and Atlanta, GA (PRWEB) August 13, 2012

Voxeo, the leading provider of Unlocked CommunicationsTM, and Presence Technology, an international software provider of multi-channel Contact Center solutions, announced today the worldwide availability of an end-to-end Hosted Contact Center solution that uniquely addresses the evolving requirements and challenges of todays mission critical, blended contact centers.

Presence selected Voxeo to deliver the Hosted Contact Center solution, which combines Voxeos best-in-breed Unified Self-Service platform, including its Prophecy Interactive Voice Response (IVR), with Presences industry-leading Contact Center software suite focused on improving and streamlining customer service operations. The integrated solution is hosted in Voxeos highly scalable cloud, which is used by thousand of companies worldwide.

As companies seek ways to better manage costs and resources, the availability of an all-in-one Contact Center solution built on market-leading technology and a high performance, battle-tested network makes the business case for cloud hosting more attractive than ever, said Jose Luis Casta

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