New interactive resource from NewVoiceMedia offers a compelling insight into customer communication around the world

London (PRWEB UK) 25 July 2014

Leading cloud contact centre vendor NewVoiceMedia has created an interactive graphic which allows users to compare and contrast the customer service of contact centres across the globe.

The company, whose clients include PhotoBox, Wowcher and Topcon, created the tool to highlight the importance of excellent customer communication. Todays customer is changing the world of service. Theyre using more channels, will switch businesses following an inadequate experience, and a third (31 percent) will take their revenge online; but businesses can boost their business by getting it right, with 71 percent claiming they would recommend a company following a positive experience.

Jonathan Gale, CEO of NewVoiceMedia explains, We conducted research last year which found that businesses lose

Automation World Focuses on the Industrial Internet of Things

Chicago, IL (PRWEB) July 25, 2014

While many of the concepts, technologies and devices that comprise the Internet of Things have been in existence for some time, advancements in interoperability, cloud computing and Big Data are bringing the practical benefits into clearer focus for industrial customers. Coming this November, Summit Media Groups Automation World publishing team will produce a quarterly print supplement and companion e-book and newsletter dedicated to the topic, called The Industrial Internet of Things: Ethernet, Sensors, Control, Communication and Intelligence.

The Industrial Internet of Things print supplement will be edited for and distributed to 30,000 qualified print subscribers in industrial automation, including IT and operations professionals. An e-book edition and IIoT product newsletter will be sent to AWs full database. Content will appeal to readers from a broad range of markets including discrete, batch, and continuous process industries.

Topics to be covered include interoperability, mobility, cloud computing, Big Data, analytics, internet services, applications, software and control systems. Via feature stories and product reviews, The Industrial Internet of Things will explore wired and wireless networks, HMIs, mobile computing, sensors, instrumentation, test, measurement and other devices that can share data between the field, the factory floor and upper level management.

Comments David Greenfield, Automation World Director of Content and Editor-in-Chief, Our new Industrial Internet of Things print and digital publications will enable us to focus on some of the most exciting developments in manufacturing today. Information gathered and accessed via the Industrial Internet of Things (IIoT) promises to transform industry with optimized processes, increased efficiencies and greater innovation.

Automation Worlds November launch will feature the results of a comprehensive IIoT research study conducted with analyst firm ARC Advisory Group The study will gauge manufacturers current and future assessment of IIoT applications. Advertising space reservations for the November supplement are due October 13th. Details are available at or by calling 1-800-355-5595.

About Summit Media Group, Inc.

Chicago-based Summit Media Group, Inc. is the leading B2B media publisher for professionals in packaging and manufacturing automation. Magazines include Packaging World, Automation World, Packaging Worlds PACK EXPO Showcase, Healthcare Packaging and Contract Packaging. In addition to producing Playbooks and other digital resources, Summit also owns The Automation Conference and

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Filippo Passerini, CIO, P&G as Keynote at the World BPO/ITO Forum 2014, Discussed BPO/ITO Transformation Driven by Innovative Business Models – Cloud, Mobile and Social

New York, NY (PRWEB) July 10, 2014

For business and IT executives planning their strategies, the 7th Annual World BPO/ITO Forum,, held June 2-3, 2014 in New York, gave some valuable insights and best practices on how to drive innovation and growth through latest technology trends such as cloud, mobile and social.

We are living through a sea of change in sourcing strategy, says Jim Noble, Principal of The Advisory Council and Chairman of The World BPO/ITO Forum. Businesses have matured beyond mere cost arbitrage, and have recognized the benefits of agility and time-to-market offered by a services-oriented approach. These benefits offer a much bigger prize than the simplification agenda, but only if sourcing becomes a core competency of that client company. Noble adds, This is where The World BPO/ITO Forum made a real difference by enabling buyers and sellers of services to meet each other, and by encouraging experts to share insights in a friendly environment.

Themed “Re-Inventing Global Sourcing: Cloud, Mobile and Social ” the Forum provided a peer-to-peer group learning and influential networking atmosphere for 250+ senior IT executives currently using or evaluating BPO (business processing outsourcing) and/or ITO (IT outsourcing) services. With a roster of 55+ global thought-leaders and forward-thinkers as speakers. The conference provided invaluable insight into how globalization and disruptive technological changes are making the old multinational structure obsolete, says Kartik Kilachand, CEO & Co-Founder, The World BPO/ITO Forum.

Marv Adams, COO, TD Ameritrade Holding Corp, as opening keynote speaker, described the tremendous challenge of the new disruptive forces of SMAC.

“Interdependency, emerging from dense and global interconnectedness has created many opportunities, but has also been at the core of a whole new set of management and leadership challenges. Those who transition well will thrive and those who are slow to change will miss most of the opportunities.”

Topics discussed included leveraging cloud computing and mobility, unlocking innovation, multi-vendor approaches, managing risk, and the economic and social impact of global sourcing, among other issues.

Additional highlighted speakers included:

Anil Bajpai, SVP and Global Head of BPO, IGATE

Robert Dunigan, SVP, Shared Services, Four Seasons Hotels and Resorts

Tanvir Khan, VP and Global Head of BPO, Dell

Chris Lord, SVP, Global Growth Strategy and Marketing, Hinduja Global Solutions

Lee Coulter, CEO Shared Services Organisation, Ascension Health

Carol Foley, EVP, Director of Knowledge, Leo Burnett Worldwide

Chip Wagner, CEO, Alsbridge

Filippo Passerini, as closing keynote of the first day, clearly emphasized that, The BPO landscape is changing fast, driven by new technology and innovative business models. Strategic partnerships are as critical as ever, but the how for partnership value creation is changing significantly. The World BPO/ITO Forum provided strategic insight into three key considerations innovators, relationships and agreements that will help determine the future of BPO.

As an indication of how technology is transforming outsourcing and offshoring, the Forum was sponsored by global service providers such as IGATE, Dell, Sutherland, Accenture, Cozen O’Conner, as well as, by emerging offshore country delegations such as Argentina, Bangladesh, Malaysia, Nova Scotia, Poland, Puerto Rico and Trinidad and Tobago,

Tanvir Khan, Global Head, Dell BPO, states, This was Dells second year as a sponsor of The World BPO/ITO Forum. Besides carefully crafted content, peer networking and building awareness amongst buyers, I value the access to the Forums core team.”

Companies are re-thinking their offshoring strategies as the global cost labor arbitrageis narrowing says Kartik Kilachand. Outsourcing is no doubt a contentious issue, particularly in light of the struggling U.S. economy. American jobs going overseas is still an emotive subject, says Mr. Kilachand. Like it or not, the phenomenon of global sourcing is here to stay. The challenge now is how best to manage it.

Chris Lord, SVP, Hinduja Global Services, expressed his sentiments on the two-day Forum, it provided thought-provoking insights into the new directions companies need to consider in a social, mobile, and cloud enabled world where growth requires innovation and cost savings require new approaches to automation.”

Global sourcing has become a transformational lever that empowers businesses to take on new competition. This exclusive Forum provided opportunities to interact, learn & share issues, challenges and solutions from some of the worlds leading thought-leaders on the economic, political & technical impact of global sourcing, further explains Mr. Noble.

To that end, The World BPO/ITO Forum has become the leading C-level executive event of its kind. With a strong roster of speakers, practitioners and service providers participating in the discussion this year, I believe we are well on our way to become the Davos for strategic sourcing, says Mr. Kilachand.

The eighth annual World BPO/ITO Forum is scheduled for June 16-17, 2015.

About The World BPO/ITO Forum, Inc.

The World BPO/ITO Forum conference is in its seventh year, and getting close to its aspirations to become the “Davos” of offshoring. The conference offers a “one stop shop” for senior executives at mid- to large-sized companies to hear from speakers who can offer best practices in global sourcing, to meet with representatives from top service providers as well as from many leading and emerging country delegations. The conference further promotes the transformational possibilities of the synergies between BPO and ITO.

Media Contact: Kartik Kilachand CEO; kartik(at)worldbpoforum(dot)com

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World Mission Critical Messaging Market to Reach USD 32.7 Bn by 2020, Says WinterGreen Research in Its Study Available at

London, UK (PRWEB) June 02, 2014

In 2013, the worldwide market for mission critical messaging technologies stood at around USD 10.3 billion. Furthermore, it is predicted to climb to USD 32.7 billion by 2020, driven mainly by the increasing implementation of mobile smart phone network connectivity, rising use of tablets for mobile computing, increasing number of Internet applications, rising adoption of business process management systems (BPM), among other important factors. IBM takes the leading position in the global mission critical messaging middleware market.

The global market is poised for robust growth as middleware messaging steadily becomes the basis of the cloud computing as well as enables enterprise participation in mobile markets. Messaging for the Internet of Things (IoT) and also mobile device messaging are among the key market growth propellers.

In-demand research report Mission Critical Messaging Middleware: Market Shares, Strategies, and Forecasts, Worldwide, 2014-2020 drawn up by WinterGreen Research is now available at

Report Details:

Title: Mission Critical Messaging Middleware: Market Shares, Strategies, and Forecasts, Worldwide, 2014-2020

Published: May, 2014

Pages: 686


ElasticHosts Win Best Cloud Service at the Cloud Computing World Series Awards

London, UK (PRWEB) July 29, 2010

The awards took place on the first day of the Cloud Computing World Forum and were judged by an independent panel of judges comprised of leading experts and commentators in the IT sector.

Richard Davies, CEO of ElasticHosts, said, “ElasticHosts is a pioneer in Cloud Computing. In 2008 we were one of the first cloud providers to launch in Europe, and have provided ultra-flexible and easy-to-use cloud servers ever since. We are delighted to have won the award for “Best Cloud Service”, which recognises the enthusiasm that we hear from our customers every day.”

“I have used many other cloud and virtual server solutions in the past.” said Andrew Fear of Trana eCommerce Ltd, an ElasticHosts customer. “I was beginning to get frustrated with these providers and had been looking for alternatives for a while. Then I found ElasticHosts and I realized that I would be able to add a lot of flexibility for no extra cost. I now have quite a few servers with ElasticHosts. We can buy exactly the capacity that we need today and then scale it when we need more, which is a huge benefit and saves a lot of money. The best thing about ElasticHosts though, is being able to talk technical to someone who can talk technical back — a rare thing these days!”

Davies continues, “Going forward, we have just launched ElasticHosts in the US and become an intercontinental cloud. We have also launched the ElasticStack cloud platform which enables other service providers to swiftly offer own-brand cloud services from their own data centres, backed by our cutting-edge technology. We look forward to our award-winning cloud services reaching an ever increasing audience, both through ElasticHosts ourselves and via our ElasticStack platform partners.”

Show Director, Mark Johnstone, announced that the quality of this year’s entries was extremely high, and tough choices had to be made. “We are delighted with the number of organisations entering the awards this year” he said. “The quantity and quality of entries has been extremely high which can only be very positive for the future of business computing. Some very difficult decisions had to be made in choosing our winners for each category.”

For further information about ElasticHosts cloud servers and about the ElasticStack cloud platform, then please visit, which offers a free trial of the award-winning cloud service, or visit or call ElasticHosts on +44 (0) 845 686 8642.

For media enquiries regarding ElasticHosts, then please contact Champion Communications on +44 (0) 20 7268 3076 or elastichosts(at)championcomms(dot)com

For further information on the Awards or about the Cloud Computing World Forum, then please contact Rachelle Fuerth on +44 (0) 845 519 1230 or rachell(at)keynoteworld(dot)com

# # #

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Armor for Android Releases Ensuring Privacy in a World of Cloud Technology

(PRWEB) March 03, 2014

Cloud computing may seem like a shiny new technology but the concept has been around since the early days of computers. Using modern cloud services we can access our data from anywhere in the world from any internet capable machine. Since cloud data is stored on remote servers we no longer have to worry about dropping a device in water and washing away all of our data in one heart wrenching moment. At last, our technological savior has arrived! But wait, does this divine technology come at a price?

Neither the cloud’s advanced age nor its potential benefits provide comfort with regard to privacy. It feels quite natural when asked to hand over one’s entire digital life, including all one’s confidential information, to respond with an audible, “You’re out of your bleeping mind!” We certainly wouldn’t ask a stranger to hold a briefcase filled with our life’s savings, would we? Oh wait, we do ask strangers to hold our life savings, and in some cases they’ve done a very poor job of it. Perhaps banks and stock brokers are partly to blame for our distrust of the cloud. Or perhaps the natural reaction to any significant innovation is to resist.

Banks and Cloud service share a common abstract concept. Both are a single repository of collective wealth; in the case of banks the wealth is money and valuables, and for cloud services it is sensitive personal information. I have no trouble believing that the first banks were met with much the same skepticism as cloud services. I imagine old men laughing at the fools who pile their wealth high and make theft more alluring to criminals.

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Infonetics Research Report Identifies Arbor Networks as World Leader in DDoS Prevention

BURLINGTON, Mass. (PRWEB) June 27, 2013

Arbor Networks Inc., a leading provider of network security and management solutions for enterprise and service provider networks, announced today that a June 2013 report from Infonetics Research titled DDoS Prevention Appliance Market Outlook, cited Arbor Networks as the top supplier of distributed denial-of-service (DDoS) prevention solutions overall, as well as in the carrier, enterprise and mobile market segments.

Market Drivers for DDoS Prevention

According to Infonetics, the key drivers for increased investment in DDoS prevention solutions include:

Ever-increasing size, speed, duration, and complexity of attacks
Unabated growth of Internet traffic with no end in sight as M2M carries the momentum that mobile devices started
Growing enterprise demand for on premise (or hybrid cloud/on-premise) DDoS prevention solutions
Data center consolidation, data center upgrades, and the rollout of cloud infrastructure
Deployment of managed DDoS services

Despite the entry of many new players, Arbor has maintained a leadership position in DDoS prevention for more than a decade. They leveraged their extensive service provider footprint and experience to build the Pravail

SugarCRM World Tour Goes to the Dallas Cowboys Stadium

Austin, Texas (PRWEB) November 05, 2013

Epicom, a SugarCRM consulting, development and integration gold partner, today announced it will be co-hosting one of the SugarCRM World Tour events at the Dallas Cowboys Stadium. SugarCRM is the maker of the market-leading open Customer Relationship Management (CRM) platform and is traveling the world to promote its latest release, Sugar 7. Epicom will help host the event on November 7 from 8 AM to 12 PM at the AT&T Stadium in Arlington, Texas.

SugarCRMs CEO, Larry Augustin, will present Sugars corporate overview and will be followed by a demo of Sugar 7. Attendees will get exclusive, field-level access to the Dallas Cowboys Stadium to learn how to:

Deliver a superior customer experience to every customer, every time
Stay connected with your customers from any location
Drive personalized prospect engagement to generate high quality leads
Increase profits and productivity
Streamline sales, marketing, and support across your organization

SugarCRM has already traveled to seven cities on its world tour and has several others scheduled through the end of the year. To register for the SugarCRM World Tour, visit

In addition to co-hosting the event in Arlington, Texas, Epicom will host a webcast on November 14 to demo Sugar 7, and discuss release dates and upgrading procedures. To register for the Sugar user group on November 14, visit:

If you have any questions about the SugarCRM World Tour or about Sugar 7, visit

About Epicom Corporation

Epicom customizes, supports and hosts high-performance web-based Customer Relationship Management systems. Epicom has completed hundreds of successful CRM projects and is one of Sugars leading North American Gold Partners. Our focus is on consulting and executing complex SugarCRM deployments, customizations and integrations. For more information, call 512-481-9000, visit our website at, or follow us on Twitter @epicomcorp.

About SugarCRM

SugarCRM delivers an integrated solution that empowers every user who interacts with customers to better understand and engage their customer, so every connection drives value. SugarCRMs market-leading open Customer Relationship Management (CRM) platform delivers the agility, flexibility, and security required to equip each customer facing professional with the information and tools they need to know their customers better, do their job better, and deliver a consistent, superior customer experience across the organization, every time. SugarCRM applications have been downloaded more than 12 million times and currently help over 1.2M end users across disciplines effectively engage their customers. Over 6,500 organizations have chosen SugarCRM’s On-Site and Cloud Computing services over proprietary alternatives. SugarCRM has been recognized for its customer success and product innovation by CRM Magazine, InfoWorld and Customer Interaction Solutions.

For more information, call (408) 454-6900 or 1 87 SUGARCRM toll-free in the US, email, or visit You can also connect with SugarCRM on Facebook, Twitter and YouTube.

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Global Cyber Security Market 2013-2023 – World Industry Share, Size, Growth, Analysis and Forecast Research Report Available at MarketResearchReports.Biz

(PRWEB) June 16, 2013

This report is the result of SDI’s extensive market and company research covering the global cyber security industry. It provides detailed analysis of both historic and forecast global industry values, factors influencing demand, the challenges faced by industry participants, analysis of the leading companies in the industry, and key news.

Introduction and Landscape

Why was the report written?

The Global Cybersecurity Market 2013-2023 offers the reader detailed analysis of the global cyber security market over the next ten years, alongside potential market opportunities to enter the industry, using detailed market size forecasts.

To Read the Complete Report with TOC Visit:

What are the key drivers behind recent market changes?

The global cyber security market is dominated by North America, with the US being the largest defense spender in the world; overall, North America is set to spend US$ 93.6 billion on cyber security during the forecast period. Despite the scheduled budget cuts, Europe represents the second-largest market, with the total cyber security market valued at around US$ 24.7 billion, offering a potentially attractive investment opportunity for suppliers. Asia-Pacific is projected to spend an estimated US$ 23.2 billion on cyber security during the forecast period, followed by the Middle East and Latin America with US$ 22.8 billion and US$ 1.6 billion respectively.

What makes this report unique and essential to read?

The Global Cyber Security Market 2013-2023 provides detailed analysis of the current industry size and growth expectations from 2013 to 2023, including highlights of key growth stimulators. It also benchmarks the industry against key global markets and provides detailed understanding of emerging opportunities in specific areas.

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Key Features and Benefits

The report provides detailed analysis of the market for cyber security during 2013-2023, including the factors that influence the reasons countries are investing or cutting defense expenditure. It provides detailed expectations of growth rates and projected total expenditure.

Historically, most of the expenditure in this sector is generated by the private sector, yet government spending has witnessed a robust increase in the recent past; the US’s private and public sector spending is almost the same, pegged at US$ 94 billion over the next 10 years. The UK has also made cyber security a tier one priority by allocating an additional US$ 800 million for various cyber security initiatives in its 2010 strategic defense and security review (SDSR); the government is expected to spend close to US$ 6 billion on cyber security over the next 10 years. Similarly countries in the Middle East, Asia Pacific and Latin America are also expected to ramp up spending on cyber security during the forecast period.

Key Market Issues

It is very important for cyber security providers to identify the source of malware so that similar patterns can be tracked and observed for flaws, and a proper response to the attack can be delivered without causing undue inconvenience to the entire cyberspace community. This challenge stems from the fact that the cyber security institutional eco-system which consists of a broad set of international, national, and private organizations has unclear and overlapping boundaries.

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Cyber weapons are in their infancy and are expected to rapidly evolve over the next decade. Therefore, nations are currently dedicating increasing resources at the executive policy level as well as at the private sector level, in order to deal with complex cyber threats. These resources have been well utilized as is evident from the innovations in cyber defense technologies, but as these mechanisms become commercially available and their mode of operation is scrutinized, attackers will develop more advanced cyber weapon technologies to deal with advanced defenses.

Key Highlights

At the cyber-security world summit held in 2010, security experts raised credible issues such as crashing power grids, stalled air control towers, hospital infrastructure being rendered useless, and national defenses being susceptible to outside attack. New technologies such as cloud computing, social networking, and the proliferation of mobile devices have also resulted in an increase of cyber attacks. The governments of the UK, the US, France, Belgium, Germany, and India have stated that their systems and networks were infiltrated by criminal networks. Such incidents are expected to augment a sustainable demand for cyber security over the forecast period

The militaries of most countries have always enjoyed a certain degree of autonomy, but they are not immune from the economic uncertainties that face governments. With budget cuts being implemented, many countries are looking to channel their resources towards certain areas of military spending. For example the US is looking to phase out tanks and other major weapons programs and divert its spending towards IT and cyber security programs.

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Bio-IT World Announces Winners of its 2013 Best Practices Awards Program

Boston, MA (PRWEB) April 10, 2013

Bio-IT World announced the winners of its ninth Best Practices Awards competition this morning in a plenary session at the 2013 Bio-IT World Conference & Expo in Boston.

Grand prize winners were named in four life sciences categories highlighting best practices in genomics, cloud computing, big data in disease research, and big pharma data management from the Genomic Medicine Institute at Geisinger, Schr