Presence Technology Awarded a 2014 Communications Solutions Product of the Year Award

Atlanta, GA (PRWEB) June 30, 2014

Presence Technology announced today that TMC, a global, integrated media company, has awarded Presence Web Agent a 2014 Communications Solutions Product of the Year Award.

We are honored to have Presence Web Agent recognized as one of the most innovative products on the market, said Mike Mandato, Executive Vice President for Presence Technology in North America. WebRTC transforms the browser by allowing agents to receive inbound and outbound calls via the browser. The full featured Presence Web Agent desktop, powered by WebRTC, eliminates the need for a physical or soft phone within the contact center. Agents can now receive their multi-media interactions and voice calls right through their browser, making it a truly 100% web-based agent station.

WebRTC is a significant step forward in realizing the goals of modern business and Presence was quick to embrace it early on. By integrating WebRTC technology, Presence Web Agent omits the use of third party plug-ins and runs in almost any browser. Since there is no software to install, Presence Web Agent affords its customers the flexibility to implement a remote workforce model, reduce expenses and save time, while ensuring business continuity to meet customer expectations.

Congratulations to Presence Technology for receiving a 2014 Communications Solutions Product of the Year Award, said Rich Tehrani, CEO, TMC. Presence Web Agent has demonstrated true innovation and is amongst the best solutions that facilitate voice, data and video communications brought to market in the past twelve months. I look forward to continued excellence from Presence Technology in 2014 and beyond.

TMC announced the 2014 Communications Solutions Product of the Year Award winners via press release.

About Presence Technology

Presence Technology is a leading provider of multi-channel contact center solutions. Presence software enables contact centers to optimize resources and increase efficiency within the communication process with their customers. Their award winning software solutions are consistently recognized for quality and innovation, most recently receiving the Visionary 2013 Gartner Magic Quadrant for CRM Web Customer Service Applications. Presence has a portfolio of global clients serviced by a team of highly skilled professionals, and a network of strategic partners in North America, Latin America, Europe, and Africa supporting their efforts around the world.

For more information visit presenceco.com.

About TMC

TMC is a global, integrated media company that helps clients build communities in print, in person and online. TMC publishes multiple magazines including CUSTOMER, INTERNET TELEPHONY, M2M Evolution and Cloud Computing. TMCnet is read by more than 1.5 million unique visitors each month, and is the leading source of news and articles for the communications and technology industries. TMC is also the producer of ITEXPO, the worlds leading B2B communications event, as well as industry events: M2M Evolution; Cloud4SMB Expo; DevCon5; HTML5 Summit; Super Wi-Fi Summit, CVx; AstriCon; StartupCamp, and more. Visit TMC Events for a complete listing and further information.

For more information about TMC, visit tmcnet.com.







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InfoRelay Expands New York City Data Center Presence


New York, New York (PRWEB) September 09, 2013

On Friday, Northern Virginia-based InfoRelay Online Systems Inc., announced the expansion of its downtown Manhattan, New York data center presence. The company now has two New York data centers with multiple suites at which it offers server colocation, cloud hosting, network bandwidth, disaster recovery planning, and other managed services. The InfoRelay LGA3 facility, offers IT solutions fit for small and medium business through increased data center availability and better network access, according to an InfoRelay spokesperson. The LGA3 data center is part of the former Western Union Building at 60 Hudson Street in the Manhattan borough of New York City.

The LGA3 data center suites in 60 Hudson Street are interconnected with InfoRelays other New York data centers, LGA1 and LGA2 through dark fiber connections, providing clients with access to internet carriers and ISPs in other facilities. The 60 Hudson Street facility currently hosts more than 100 internet and telecom providers internally, making cross-connections between networks highly accessible. Clients can connect directly to the data centers from their offices, as well as access the other InfoRelay data centers in the region through dedicated 100Mbps, GigE, 10GE, and 40GE connections.

The expansion is part of InfoRelays effort to better accommodate small and medium businesses, through partial cabinet availability and more competitive bandwidth pricing. InfoRelay president Russell Weiss explains, Colocation provides many benefits to businesses. Sometimes, unfortunately its difficult for small businesses to take the leap into colocation due to cost and complexity. Weve sought to make these services more accessible by offering partial locking cabinets, including quarter cabinets and have cabinets available so that small businesses can realize the benefits of server colocation in a large data center, without having to commit to a large-scale deployment. By colocating at one of our New York Data Centers, clients can also access other top-tier data centers and networks in the region via dark fiber connectivity. The new colocation space is in an SSAE16 II certified data center, and utilizes high security measures such as 24/7/365 human monitoring, biometric scanners, and man trap entry-ways.

The LGA3 facility space is available to the public as of September 7, 2013. For more on this story, please contact InfoRelays communication department at 703 485 4600.

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About InfoRelay

InfoRelay, founded 1995 is a leading national colocation provider with 15 facilities across the US. The InfoRelay network is made up of a robust carrier blend, world-class SSAE 16 Type II certified data centers, a portfolio of data center products, a wealth of technical knowledge, and a passionate support team. InfoRelay, an Inc. 5000 Fastest Growing US Company is home to healthcare firms, government entities, non-profits, web-hosting companies and e-commerce platforms.







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Cosentry Acquires XIOLINK to Expand Midwest Market Presence to St. Louis and Enhance Capabilities


Omaha, NE (PRWEB) January 08, 2014

Cosentry, LLC, a leading provider of Midwest data center services, has acquired XIOLINK, LLC, St. Louiss largest managed hosting and colocation provider. The acquisition provides Cosentry with data center presence in the St. Louis region, and a more robust set of managed hosting infrastructure and managed services capabilities that complement the existing Cosentry colocation, cloud and help desk services.

We were attracted to XIOLINK because St. Louis is a critical expansion market for our business, and they are the recognized leader in providing data center, managed hosting and managed services in the St. Louis region, said Brad Hokamp, Cosentry CEO. In addition, combining our capabilities with those of XIOLINK enables us to provide a more comprehensive suite of IT infrastructure solutions to meet our customers needs. With this acquisition, Cosentry is well positioned to become the leading provider of IT infrastructure services in the Midwest.

Cosentry will now operate in four Midwest markets with eight data centers, including Omaha, Kansas City, St. Louis and Sioux Falls. In addition, the breadth of services now include private and public cloud capabilities, hosting infrastructure solutions, extensive managed services, disaster recovery and help desk outsourcing.

We are excited about the newly combined companys strength and scale, which will allow us to continue providing customers with exceptional service while investing in and expanding our operations in the Midwest region, said Brad Pittenger, XIOLINK CEO. We will integrate seamlessly into Cosentry and be the platform for the managed services operations of the new company. In addition, our customers will now benefit from multi-city disaster recovery services throughout the region.

Cosentry will continue to operate and grow XIOLINKs data centers and core managed services operations in St. Louis. The two co-founders of XIOLINK, Brad Pittenger and Mike Palmer, will continue to work for Cosentry through the successful integration of the companies. After the integration, Mike Palmer will be joining the Cosentry Board of Directors, assisting with the overall company business strategy.

We have been extremely impressed with the business XIOLINK has built in the St. Louis market, establishing itself as the regional leader in data center and hosting services, said Harry Taylor, Managing Director at TA Associates, lead investor in Cosentry. We also believe the customer first culture XIOLINK has built mirrors Cosentrys focus on providing the highest level of customer satisfaction. We look forward to the combined companies continuing to serve their customers very effectively.

DH Capital provided investment advisory services to XIOLINK on the acquisition. DH Capital is a private investment banking partnership serving companies in the internet infrastructure, communications and SaaS sectors.

About Cosentry

Cosentry is the trusted leader in Midwest Data Center Services, providing solutions that allow our clients to focus on their core business. Our customers can feel confident, knowing their IT Infrastructure is operating at the highest level of reliability, performance, and security. Cosentry has over a decade of experience providing data center services including Colocation, Cloud, Managed Hosting, and Managed Services. We operate as our clients local business partner, taking the time to truly understand their business while tailoring our solutions to meet each clients unique business and technical requirements. Whether virtualizing, consolidating, optimizing, or fully outsourcing data center and IT infrastructure, businesses can rely on Cosentry for help with resilient and versatile solutions.

About XIOLINK

XIOLINK, LLC (http://www.xiolink.com) is committed to ensuring that leaders of mid-market enterprises improve return on their IT investment, and is a leading provider of managed infrastructure, managed hosting, colocation and private cloud computing solutions to clients worldwide. XIOLINK maintains an infallible connection between clients and their data while providing the best technology resources available and proudly works with clients in a variety of industries including healthcare, finance, biotechnology, marketing and retail.







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InfoRelay Expands Its Data Center Presence With A New Facility In Downtown NY City


New York, NY (PRWEB) May 13, 2013

On Monday, Northern Virginia-based colocation and cloud hosting provider InfoRelay Online Online Systems, Inc. announced the opening of its newest New York City data center, located in downtown near Zuccotti Park in Lower Manhattan. The new facility houses a number of global networks, such as Level3, AboveNet, Verizon and AT&T, providing various connectivity options for colocation clients. InfoRelay says that the new data center availability is provided to ensure that its current and prospective clients have immediate access to expansion space for their IT infrastructure.

The new facility marks InfoRelays second data center in the downtown New York region, bringing the firms nationwide presence to 15 locations. The new facility anticipates the completion of its SSAE16 Type 2 certification in coming weeks. InfoRelay explains that this certification ensures that clients requiring regulatory compliance can rely upon the physical and network security protocols initially laid out by the facility management. SSAE16 certification also helps InfoRelay to service government, healthcare, banking and other high-regulation sectors. In addition, the new facility utilizes diesel generator power and n+1 UPS infrastructure to ensure consistent power and offers tenants an array of connectivity options on a redundant network configuration that is supplied by dual fiber entry points. Other attributes of this data center include heightened physical security such as mantrap entryways, keycard access, and 24/7/365 video monitoring.

InfoRelays New York expansions are driven by increased demand, Marketing Coordinator Jonathan Maxim explains. Demand for data center real estate driven by the insurance, financial and web hosting sectors has contributed to our latest facility opening. A number of InfoRelay clients sought out data centers with higher availability that still offered competitive pricing. We worked with them to remove any bottlenecks in their expansion efforts. Maxim explained that InfoRelay clients are provided with multiple, diverse locations to house their IT infrastructure, so that in the case of an outage, other PoPs (Points of Presence) can offload the primary network traffic and minimize downtime.

About InfoRelay Online Systems, Inc

InfoRelay Online Systems, Inc., founded in 1995, is a leading national data center and colocation provider with value-added services designed to alleviate the strain on IT budgets while providing superior customer support. The InfoRelay network is made up of a robust carrier blend, world class SSAE16II data centers, a portfolio of network and data center products, a wealth of in-house technical knowledge, and a passionate support team. The InfoRelay network is home to healthcare firms, federal and state government, legal services, non-profit, and e-commerce platforms.







AssureSign Expands Global Presence


Orlando, Fla. (PRWEB) April 29, 2013

AssureSign LLC, a leader in electronic signature software, today announced that it is expanding its strategic relationship with Microsoft Corp. to promote AssureSigns electronic signature software solutions in markets beyond its North American base making its offering truly global.

As privacy and security are becoming a growing concern for many companies, an increasing number of AssureSign customers and partners are requesting in-country or in-region data centers. Windows Azure, Microsofts cloud computing platform and infrastructure, provides AssureSign the ability to implement instances across the globe through a network of Microsoft-managed data centers, to meet these demands. AssureSign can even offer a private cloud instance to customers anywhere in the world in a matter of a few short hours.

Today, AssureSign makes it possible for thousands of signers to execute documents each day in the European Union (EU) alone, with customers and transactions increasing exponentially worldwide. By adding additional local instances of AssureSign, the privacy issue and barrier to entry, in most countries, is removed.

AssureSign sells its electronic signature software solutions directly and through partners worldwide. One such partner, Perceptive Software, and their customers have been an important influence in AssureSigns international expansion. With several joint customers in the UK today, Perceptive believes that local data centers will increase their sales potential.

Windows Azure is a global, scalable, and flexible platform that lets customers use platform services and infrastructure services to tailor their solutions to their specific needs. Windows Azure helps customers and partners quickly deploy their solutions worldwide, said David Aiken, group product marketing manager, Server and Tools Marketing, at Microsoft. AssureSign uses Windows Azure to extend their electronic signature capabilities to customers across the globe, demonstrating how a company can build on Windows Azure to quickly extend their business to new customers.

Taking advantage of Microsofts Windows Azure platform enables us to effectively deal with political and jurisdictional issues surrounding data sovereignty, which is a significant concern when addressing opportunities globally, says David Brinkman, President and CEO of AssureSign. AssureSign is excited to announce that as a result of our strategic relationship with Microsoft, AssureSign now runs natively in both European and Asia-Pacific data environments.

About AssureSign LLC

AssureSign LLC is a Silver Depth Managed Microsoft Partner and a leading provider of web-based and on-premise electronic signature software, enabling users to obtain written authorizations on any document, anywhere, at any time. AssureSign is a highly secure and flexible cloud computing application, and the only e-signature provider with a five year track record of providing customers with 99.99%. Using the standards-based DocumentNOW

Voxeo and Presence Technology Partner to Power First-of-its-Kind, End-to-End Hosted Contact Center Solution


Orlando, FL and Atlanta, GA (PRWEB) August 13, 2012

Voxeo, the leading provider of Unlocked CommunicationsTM, and Presence Technology, an international software provider of multi-channel Contact Center solutions, announced today the worldwide availability of an end-to-end Hosted Contact Center solution that uniquely addresses the evolving requirements and challenges of todays mission critical, blended contact centers.

Presence selected Voxeo to deliver the Hosted Contact Center solution, which combines Voxeos best-in-breed Unified Self-Service platform, including its Prophecy Interactive Voice Response (IVR), with Presences industry-leading Contact Center software suite focused on improving and streamlining customer service operations. The integrated solution is hosted in Voxeos highly scalable cloud, which is used by thousand of companies worldwide.

As companies seek ways to better manage costs and resources, the availability of an all-in-one Contact Center solution built on market-leading technology and a high performance, battle-tested network makes the business case for cloud hosting more attractive than ever, said Jose Luis Casta

Presence Technology Earns VMware Certification


Atlanta, GA (PRWEB) April 02, 2012

Presence Technology, a global multi-channel software provider for Contact Centers, has earned product certification from VMware, a leader in cloud and virtualization applications. The certification establishes Presence as a technological partner with VMware, committed to solution development in virtual environments. This will offer customers all the guarantees and benefits of virtualization, and thereby optimize Contact Center operations in the Cloud.

Henceforth, both Presence Suite and Presence OpenGate Presence Technologys IP telephony gateway can rely on the added value that VMware certification provides. Presence Technology