Bright Pattern Named a Most Promising Cloud Computing Company by CIO Review Magazine


SAN BRUNO, CA (PRWEB) June 23, 2014

Bright Pattern, the only provider of next generation cloud contact center solutions, has been named a most promising cloud computing company by CIO Review magazine.

The company has been recognized for its innovative ServicePattern platform, a unified cloud contact center solution that natively supports voice, web chat, social media and rich contact experience options for mobile customers that enhance customer satisfaction in todays connected world.

ServicePattern provides customers and partners with the flexibility to deploy how they want, where they want, (SaaS, private cloud, hybrid) and build and differentiate their offering by essentially custom skinning the core contact center functionality with add-on applications.

Contact center operators now have the ability to develop one-of-a-kind solutions that provide service differentiation and distinct competitive advantage, or solve unique business problems. Time and again, Bright Pattern customers have successfully leveraged the platform to introduce new lines of business and grow revenue.

Managing editor of CIO Review Christo Jacob, commenting on Bright Patterns success, said, CEO Konstantin Kishinsky is a visionary who is leading the charge to make it easier for contact centers to adopt cloud computing technology and is someone who is helping to transform an industry.

The June edition of CIO Review is available online and in print now.

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About Bright Pattern

Say goodbye to overly complex and costly contact center infrastructure. Bright Pattern offers the next generation of cloud-based contact center and customer experience management solutions. With flip-the-switch activation, you can deploy in days and make changes in minutes. As a multichannel, unified, fully featured solution, our ServicePattern platform helps you manage the complete life cycle of customer experience. Architected from the ground up as a cloud-based service, Bright Pattern offers the right blend of enterprise-grade functionality, reliability, and scalability not otherwise available in the industry. For more information, visit http://www.brightpattern.com.







VanillaSoft Receives TMC CUSTOMER Magazine 2014 Product of the Year Award


Plano, TX (PRWEB) February 04, 2014

VanillaSoft announced today that TMC, a global, integrated media company, has named VanillaSoft as a TMC CUSTOMER Magazine 2014 Product of the Year Award winner.

VanillaSoft CEO, David Hood, said, VanillaSoft is proud to be a repeat recipient of the TMC Product of the Year Award. Our entire team has worked tirelessly to provide inside sales teams and other sales-by-phone professionals with an easy-to-use yet sophisticated lead management software solution. 2014 promises more new features and enhancements that our clients will benefit from greatly.

On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor VanillaSoft with a 2014 Product of the Year Award, said Rich Tehrani, CEO, TMC. VanillaSofts Lead Management Software solution has proven deserving of this elite status and I look forward to continued innovation from VanillaSoft in 2014 and beyond.

The 16th Annual Product of the Year Award winners are published in the January/February 2014 issue of CUSTOMER magazine, http://customer.tmcnet.com/.

For more information about the CUSTOMER 2014 Product of the Year Awards or any of the TMC media properties, please visit http://www.tmcnet.com. To start a VanillaSoft free trial, please visit http://www.vanillasoft.com/products.

About VanillaSoft

VanillaSoft is the award-winning Lead Management Software and CRM solution for phone-centric selling. VanillaSoft enables thousands of individuals and sales teams to do more than store their data and report on it like traditional CRM. VanillaSoft customers drive productivity by deploying an award winning Best-in-Class feature set which includes next-best-lead routing, auto-dialing, on-board intelligent messaging, integrated e-mail, real-time lead distribution, live dashboard and digital call recording.

With VanillaSoft, typical users realize a productivity increase of 30% to 100% over traditional CRM, creating an easy to justify ROI. VanillaSoft dials over existing phone systems or VOIP meaning no new or high fees for telecom. VanillaSoft is based in Plano, Texas, where it has served a global client base since 2005.

TMCs CUSTOMER Magazine

TMCs CUSTOMER magazine premiered in September 2012 and is the industrys new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit http://customer.tmcnet.com for more information.

About TMC

TMC is a global, integrated media company that supports clients’ goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world’s leading business technology event, as well as industry events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; Cloud4SMB Expo; Customer Experience (CX) Hot Trends Symposium; DevCon5 – HTML5 & Mobile App Developer Conference; LatinComm Conference and Expo; M2M Evolution Conference & Expo; Mobile Payment Conference; Software Telco Congress; Super Wi-Fi Summit – The Global Spectrum Sharing and TV White Space Event; SIP Trunking, Unified Communications & WebRTC Seminars; Wearable Tech Conference & Expo III; Fitness and Sports Wearable Technology (FAST) Expo II, WebRTC Conference & Expo IV; and more.

For more information about TMC, visit http://www.tmcnet.com.

VanillaSoft Contact:

Kevin Thornton

Executive VP, Sales & Marketing

866-763-8826 x359

kevin(at)vanillasoft(dot)com

TMC Contact:

Inc. Magazine Unveils Its Annual Exclusive List of Americas Fastest-Growing Private Companies the Inc.500|5000


Des Moines, IA (PRWEB) August 24, 2012

Inc. magazine today ranked IP Pathways No. 760 on its sixth annual Inc. 500|5000, an exclusive ranking of the nation’s fastest-growing private companies. The list represents the most comprehensive look at the most important segment of the economyAmericas independent entrepreneurs. Unified Payments tops this years list. IP Pathways joins Yelp, yogurt maker Chobani, Giftcards.com, KIND and famed hatmaker Tillys, among other prominent brands featured on this years list.

President of IP Pathways, Joe Shields states, This is a great honor that reflects the hard work and efforts of our team and business partners. It is also a reflection of our customers belief in our ability to stand out and provide unique value to their organizations. IP Pathways was founded on the eve of rocky financial times in 2007 and without a solid understanding of the difficulties our customers faced we would not be here today. I want to personally thank our employees, partners and customers for everything that allowed us to achieve this ranking.

Wade Brower, Co-Founder, adds, We are humbled by our ranking. We have an amazing team of employees who give maximum effort every day and have earned this recognition. When we started IP Pathways in late 2007, Joe and I had a vision of providing engineering excellence as it related to the data center. We feel we deliver an incredible customer experience every day and the cornerstone of that experience is access to data center engineering expertise that is unmatched in the marketplace. Thank you to our employees, customers and partners for your part in this success.

In a stagnant economic environment, median growth rate of 2012 Inc. 500|5000 companies remains an impressive 97 percent. The companies on this years list report having created over 400,000 jobs in the past three years, and aggregate revenue among the honorees reached $ 299 billion.

Complete results of the Inc. 5000, including company profiles and an interactive database that can be sorted by industry, region, and other criteria, can be found at http://www.inc.com/5000.

“Now, more than ever, we depend on Inc. 500|5000 companies to spur innovation, provide jobs, and drive the economy forward. Growth companies, not large corporations, are where the action is, says Inc. Editor Eric Schurenberg.

CONTACT: Wade Brower, EVP Sales & Marketing, 816.423.8049, wbrower(at)ippathways(dot)com

METHODOLOGY

The 2012 Inc. 500|5000 is ranked according to percentage revenue growth when comparing 2008 to 2011. To qualify, companies must have been founded and generating revenue by March 31, 2008. They had to be U.S.-based, privately held, for profit, and independentnot subsidiaries or divisions of other companiesas of December 31, 2011. (Since then, a number of companies on the list have gone public or been acquired.) The minimum revenue required for 2008 is $ 100,000; the minimum for 2011 is $ 2 million. As always, Inc. reserves the right to decline applicants for subjective reasons. Companies on the Inc. 500 are featured in Inc.s September issue. They represent the top tier of the Inc. 5000, which can be found at http://www.inc.com/500.

ABOUT INC.

Founded in 1979 and acquired in 2005 by Mansueto Ventures, Inc. is the only major brand dedicated exclusively to owners and managers of growing private companies, with the aim to deliver real solutions for todays innovative company builders. Total monthly audience reach for the brand has grown significantly from 2,000,000 in 2010 to over 6,000,000 today. For more information, visit http://www.inc.com.

ABOUT THE INC. 500|5000 CONFERENCE

Each year, Inc. and Inc.com celebrate the remarkable achievements of todays entrepreneurial superstarsthe privately held small businesses that drive our economy. The Inc. 500|5000 Conference & Awards Ceremony brings together members of the Inc. community, both a new class of Inc. 500|5000 honorees and the lists alumni, for three days of powerful networking, inspired learning, and momentous celebration. Please join us October 35, 2012, at the JW Marriott Desert Ridge Resort & Spa in Phoenix, Arizona. For more information about the 2012 Inc. 500|5000 Conference & Awards Ceremony and to register, visit http://www.inc500conference.com or call 866.901.3205.

ABOUT IP PATHWAYS

IP Pathways, Leading the Data Center RevolutionSM, provides solutions that reduce complexity within your IT infrastructures by reducing data center footprints, consolidating data storage and management, simplifying virtualization and optimizing application performance & security. The companys goal is to have happy customers, happy manufacturing partners and happy employees. IP Pathways strategy is to customize internal and hybrid cloud solutions to allow customers to leverage their existing IT infrastructure investments while increasing utilization of human capital & equipment.

IP Pathways lives in the data center and specializes in the following areas of the IT environment: Data Storage, Server & Desktop Virtualization, Core Networking, Servers & Unified Computing Systems and Application Performance & Security.

IP Pathways represents leading Tier 1 manufacturers of IT hardware and software such as VMware, NetApp and Cisco and focuses on FlexPod for VMware cloud infrastructures and is a leading expert in VMware server and desktop virtualization solutions.

These are the core values that IP Pathways lives each day:

1. Do Whatever It Takes For The Customer

2. Be An Engineering Driven Organization

3. Associate With & Represent Only Best-In-Breed Technology Hardware & Software Solutions

4. Be A Leader In Technology Thought and Innovation

5. Become The Technical Expert In Whatever We Do

6. Embrace Face-to-Face Communication With Our Customers, Co-Workers and Vendors

7. Be Creative and Open-Minded

8. Be Passionate and Determined

9. Get In Over Your Head and Love Every Minute Of It

10. Build A Positive Team and Family Spirit

For more information call 515.422.9300 or visit http://www.ippathways.com.

ABOUT IVA

Imagine Virtually Anything is a program combing the strengths of Cisco, NetApp and VMware to offer virtualized dynamic data centers. This shared virtualized data vision is built on a flexible, cost-effective, high-performance framework that provides high-availability, secure multi-tenancy and simplified management with integrated support.

To learn more about the Cisco, NetApp, VMware alliance visit, http://www.imaginevirtuallyanything.com/us.







Fonality Web Client Secures Product of the Year Award from INTERNET TELEPHONY Magazine


Dallas, TX (PRWEB) December 18, 2012

Fonality, the only provider of business phone and contact center solutions dedicated to serving small and mid-sized businesses in the cloud or on-premise, announced today that its Fonality Web Client has been named a recipient of the 2012 INTERNET TELEPHONY Product of the Year Award. Fonality Web Client is an advanced business communication tool that transforms the user experience into a personalized social community, focused specifically on delivering Unified Communications and Voice services for small and mid-sized businesses.

This award reflects the pride we take in delivering business phone solutions that solve challenges for small and mid-sized businesses (SMB), said David Scult, CEO of Fonality. Fonality Web Client is one of our most exciting innovations. The technology is extremely intuitive and creates significant opportunities for increased productivity beyond any existing business telephone communications tool, with an agile environment that allows for API integration with third-party SMB tools like CRM and other business focused applications.

Specifically designed for SMBs, Fonality Web Client is a SaaS communication application and offered with Fonalitys hosted or hybrid voice deployments. It operates as a community dashboard, allowing users to manage their workflow and categorize information based on people, work groups or even conversations via chat. It incorporates the features and functionality of the award winning Fonality Heads Up Display (HUD) including a complete set of call-handling and contact center features, yet takes the user experience to an entirely new level of purposeful interaction. Features include:

Joe Imperato Jr. Lauded as One of NJs Top Thought Leaders by Commerce Magazine

Pomona, New York (PRWEB) August 14, 2012

The CIANJs Commerce Magazines Summer 2012 issue highlighted Joe Imperato Jr. in its first Best Practices Guide and nominated him as one of New Jerseys Top Thought Leaders along with other innovative business icons, including: 7-Elevens President, Joseph DePinto; Samuel Adams Founder and CEO, Jim Koch; and former U.S. Secretary of State, General Colin Powell. XSolutions Consulting Services LLC has served the New York/New Jersey region since 1999 and is a member of various business organizations, particularly the CIANJ in New Jersey, where Joe Jr. has served on its Technology Roundtable during the last few years. The best practice article underscores XSolutions commitment to customer service through its 24/7/365 monitoring of client servers and workstations and proactive resolution of issues before they affect customer operations.

Clients heavily depend on their computer systems to support their customers and make a profit, says Joseph Imperato Sr., Managing Partner at XSolutions. Systems suddenly going down even for a short period of time can prove disastrous in todays challenging, fast-paced business environment. Constant monitoring and proactive, scheduled maintenance are the keys to reducing computer down-time while increasing productivity and reducing costs.

About XSolutions Consulting Services LLC

XSolutions is a full service IT Company located in Rockland County, New York specializing in providing Managed IT Services, Web Design and Custom Software Development. XSolutions has extensive experience in the installation and maintenance of Microsoft products such as MS Server, MS Small Business Server, and MS Office products. Through their partnership with Microsoft, XSolutions is able to bring clients the latest in high-value software to help them compete in a constantly changing business environment. XSolutions’ range of services include Managed IT Services, Web Design and Hosting, Cloud and Hosted Services, Microsoft SharePoint installations, Backup and Disaster Recovery, Custom Software Development, and general IT Consulting. XSolutions also issues an informative newsletter, The Letter X, providing feature articles addressing current computing issues. For more information visit http://www.xsolutions.com or call 845-362-9675.







SMB Nation to Team with Redmond Channel Partner Magazine on 2013 Fall Conference


Las Vegas, NV (PRWEB) October 12, 2012

SMB Nation announced today that it is heading into an exciting new direction planned for its 2013 Fall Conference. As noted during Chairman and Founder Harry Brelsfords keynote speech this morning at the 2012 Fall Conference, SMB Nation has teamed with Redmond Channel Partner magazine (1105 Media; http://www.rcpmag.com) to create a balanced SMB conference with significant emphasis on the mid-sized (M) partner.

The event, which is set to occur Oct. 10-12, 2013, will provide the same quality educational programming and exhibit hall time that attendees are accustomed to. However, going forward, this new synergy between SMB Nation and 1105 Media (Redmond Channel Partner magazine) will offer an enhanced and improved event. It will include a new blend of the traditional SMB Nation tribe member attendees with Redmond Channel Partners audience of the M demographic.

While SMB Nation is known for its Spring Conference and Fall Conference events each year, 1105 Media is no stranger to the events business either; the company has produced events such as VS Live, Techmentor and others. Now, through its synergistic relationship with SMB Nation, Redmond Channel Partner, will join its sister publications with its own live niche event.

The opportunity for synergy is amazing between our respective organizations. Combined with the transformational period in technology we are witnessing, and you have a truly amazing event coming next year, shared Harry Brelsford, Founder and Chairman, SMB Nation. We can take the community forward on a flight to quality where top performers will capitalize on future opportunities such as hybrid and cloud computing. Needless to say, were thrilled to team with our friends at 1105 to improve our show in what will be its 11th anniversary!

Having known and worked with Harry in various ways over the past 15 years, it is fair to say that this new expanded relationship is one we are very excited about. The Redmond Channel Partner magazine content team, led by RCP Editor in Chief Scott Bekker, will provide dynamic and up-market sessions that will appeal to a broad group of larger partners, giving the SMB Nation Event an end-to-end reach covering the full spectrum of the most important issues and topics faced by small to midsize businesses. We envision this event as being one of the main channel-oriented conferences produced in the U.S. where channel partners can come together to network, engage with each other and learn, said Henry Allain, President of the 1105 Enterprise Computing Group.

About SMB Nation

SMB Nation is a media integration and events community, targeted at the small and medium business (SMB) channel partner/reseller/consulting/VAR community. SMB Nation spreads the knowledge of SMB technology trends through its conferences, books, print magazine, online services, and worldwide seminars, workshops and accredited Pocket MBA certificate (an academic partnership with Aspen University). As an active participant in the technology community, SMB Nation has a long history of enthusiastic advocacy and evangelism. The SMB Nation tribe exceeds 54,000 followers worldwide. For more information, visit http://www.SMBNation.com, http://www.CloudNation.co and http://www.Telephonation.com. Follow us on Twitter @SMBNation, and join our Facebook page at: http://www.facebook.com/SMBNation.

About 1105 Media Inc.

1105 Media, Inc. delivers information through print and online magazines, journals and newsletters; seminars, conferences and trade shows; and Web-based services. 1105 Media, Inc. is based in Chatsworth, Calif., and was formed in April 2006 by Nautic Partners, LLC, Alta Communications and President and CEO Neal Vitale.







Related Cloud Computing Press Releases

Telax Receives 2012 IP Contact Center Technology Pioneer Award from Customer Interaction Solutions Magazine


Norwalk, CT (PRWEB) July 17, 2012

Telax Hosted Call Center announced today that TMC has named them as a recipient of a 2012 IP Contact Center Technology Pioneer Award from Customer Interaction Solutions, the leading publication in CRM, call center and teleservices industries since 1982.

The Telax Hosted Call Center solution is an adaptable offering that is implemented in multiple markets across North America and the World with a focus on enterprise companies, the public sector, and service providers.

Telax provides a contact center solution complete with IVR, ACD, reporting, and recording services, and also prides itself on being fully adaptable in order to meet the needs of a diverse range of clients. Telax provides software that is not dependant on the geographic location of call center agents, reporting that grows as new and existing customers demand more and more intricate access to information, and software features that go well beyond the capabilities of legacy call center solutions.

Telax is a fully customizable solution, said Mario Perez, President of Telax. Adaptability and ingenuity are incredibly important, whether were looking at business intelligence, evolving software features, or the versatility of IP technology. Winning the Pioneer Award is a sign that were on the right path.

The 2012 IP Contact Center Technology Pioneer Award recognizes companies that have produced an innovative, successful IP contact center product or service.

Technology is the key to the success of any contact center. This award program acknowledges the achievers in the advancement of contact center technology and distinguishes the best in the IP contact center technology, said Rich Tehrani, CEO, TMC.

TMC is pleased to honor Telax with an IP Contact Center Technology Pioneer Award for bringing superior, groundbreaking technologies to market while providing high quality and advanced applications, continued Tehrani.

Winners of the IP Contact Center Technology Pioneer Award are published in the July, 2012 issue of Customer Interaction Solutions magazine.

About Telax Hosted Call Center:

Telax Hosted Call Center is North Americas leader in hosted call center solutions. Based in Toronto, Canada, Telax has been providing cloud-based business solutions to prominent public and private sector organizations since 1999. The simplicity delivered by Telax services enables clients like Best Buy, Northrop Grumman, Johnson & Johnson, CI Investments, the Globalive Group of Companies, Health Canada and the GSA, to reduce costs and improve efficiency, so that they can do more with their most critical resource: people. For more information, visit http://www.telax.com. For the latest Telax news, visit http://www.telax.com/category/news.

About Customer Interaction Solutions:

Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.cismag.com.

About TMC:

TMC, celebrating its 40th Anniversary in 2012, is a global, integrated media company that helps clients build communities in print, in person, and online. TMC publishes the Customer Interaction Solutions, INTERNET TELEPHONY, Next Gen Mobility and Cloud Computing (formerly InfoTECH Spotlight) magazines. TMCnet.com, which is read by 1.5 million unique visitors each month, is the leading source of news and articles for the communications and technology industries. TMC is the producer of ITEXPO, the worlds leading B2B communications event. In addition, TMC runs multiple industry events: including Mobility Tech, M2M Evolution, ChannelVision Expo, MSPWorld, Super WiFi, SUITS, LatinComm, HTML5 Summit Conferences and more. Visit TMC Events for a complete listing and further information.

For more information about TMC, visit http://www.tmcnet.com.