New interactive resource from NewVoiceMedia offers a compelling insight into customer communication around the world

London (PRWEB UK) 25 July 2014

Leading cloud contact centre vendor NewVoiceMedia has created an interactive graphic which allows users to compare and contrast the customer service of contact centres across the globe.

The company, whose clients include PhotoBox, Wowcher and Topcon, created the tool to highlight the importance of excellent customer communication. Todays customer is changing the world of service. Theyre using more channels, will switch businesses following an inadequate experience, and a third (31 percent) will take their revenge online; but businesses can boost their business by getting it right, with 71 percent claiming they would recommend a company following a positive experience.

Jonathan Gale, CEO of NewVoiceMedia explains, We conducted research last year which found that businesses lose

Abaqus Announces Expansion of myGeoTracking Location and Messaging Service into Canadian Workforce Management Market

Palo Alto, CA (PRWEB) August 27, 2013

Abaqus, Inc., a provider of the first-of-a-kind myGeoTracking cloud-hosted location and messaging platform, has expanded coverage of the myGeoTracking mobile workforce management service into the Canadian market with the addition of Telus and Bell Mobility to its network of wireless carrier partners. With this launch, Abaqus adds support for 15M new subscribers in Canada on top of its support for 325M+ subscribers in the US market (comprising nearly 95% mobile devices across all major carriers in the US). Additional carrier certification in Canada is pending.

Similar to customers in the US, were looking forward to providing the benefits of SMB and Enterprise solutions such as field force management, mobile time clocking, vehicle and asset tracking, and location-enhanced messaging services, to Canadian customers, said Shailendra Jain, CEO of Abaqus. This expansion of service coverage will also benefit our transportation customers with trans-border operations and responsibilities. We plan to similarly expand our offering into other International markets in the coming year.

Hassle-free Mobile Team and Asset Management

Unlike smartphone-based applications that require special phones and client apps, the carrier-grade cloud-based myGeoTracking location management service works with any cell phone or wireless device and provides you with a real-time workforce and asset management solution by blending location information, Enterprise Messaging/Interactive Voice Response (IVR), and a powerful rules engine into a single platform.

The platform can find the location of any phone or wireless device by probing the cellular network for a general position using either Cell ID (located within the service area of a cell tower), or a precise location using GPS inside the device.

Hostway Sees Big Data Moving Into The Cloud Writes Big Press Release

New York (PRWEB) June 11, 2012

Hostway Corporation, a leading provider of cloud, managed and hybrid cloud services, today released a video featuring experts from Gartner and Microsoft offering information and advice on moving big data and mission-critical applications to the cloud. Simultaneously, Hostway announced the availability of SQL Server 2012 for the hosts Windows managed hosting plans and cloud servers. The 2012 edition adds flexible deployment options across on-premise, private and public environments.

These announcements come as Hostway prepares to discuss the trend of moving big data, mission-critical and database-intensive applications to virtual environments at the Cloud Expo in New York City. Hostway discusses these trends and its explosive cloud growth in detail in a video featuring Lydia Leong, Research VP from Gartner, Aaron Hollobaugh, VP of Marketing from Hostway, Chris Samson, Senior Hosting Technology Specialist from Microsoft and Leen Kashyap, Strategy Manager – Cloud Infrastructure from Microsoft.

The video examines the evolution of the cloud from a development and testing environment to a flexible and scalable platform for mission-critical applications and data storage. Experts from each company discuss the importance of building a strong virtual infrastructure and best practices for migrating mission-critical and database-intensive applications to virtual platforms.

SMBs, Cloud Growth, and Big Data

Over the past several years, Hostway has built cloud platforms that support over 600,000 direct customers and over 2 million partnership-based customers. The growth is directly tied to Hostways ability to provide enterprise-class technologies and services at a price point that allows SMBs to take advantage of technologies typically reserved for large organizations.

We provide services to companies of all sizes, but we particularly target our solutions to support the enterprise needs of fast-growth SMBs, noted John Martis, Hostway President. We want to stay on the pulse of innovation and our customers are how we accomplish that. We provide access to enterprise technologies to support their fast growth and in turn, we learn from them and share in their success.

BidAbode, a fast-growth online real estate auction website, chose Hostways hybrid cloud solution to support its growth. BidAbodes reliance on a virtual environment to support its mission-critical and database-intensive applications is an example of an innovative SMB trusting a redundant, instantly scalable public cloud to support its often unpredictable infrastructure needs.

As a startup, we hoped to grow quickly, and we are excited to be experiencing that growth, said BidAbode CTO Jared Gallardo. Hostways hybrid cloud hosting has provided the scalable infrastructure we need to support our real-time, resource-intensive auctions.

Hostway traditional managed hosting customers are migrating to cloud hosting due to the cost savings and business benefits, namely flexibility and scalability, over purchasing and maintaining stand-alone dedicated servers. Microsoft has responded to this growing trend by creating features of SQL Server 2012 that directly enhance the ability to deploy databases in the cloud.

Microsoft SQL 2012 Optimized for Cloud

There are substantial upgrades added to Microsoft SQL Server 2012, most notably that its now cloud-ready, states Mike Robski, Vice President of Research & Development for Hostway. Data can be synchronized between databases via the cloud, and multiple user experiences can be powered across multiple devices.

Microsoft SQL Server 2012 is available in four main editions and includes enhancements to business intelligence, availability, disaster recovery, speed, security and role management:

Optio Data Selected into VMwares Elite VSAN Partner Program

Grand Rapids, MI (PRWEB) June 12, 2014

Optio Data announced today they have been selected into VMwares Elite VSAN Partner Program. Having launched the Elite Partner Initiative in May, the program provides a unique introductory market opportunity for qualified partners to collaborate with VMware on the newest technologies such as Virtual SAN and NSX.

Only partners holding VMwares highest authorization status of Premier are eligible to be selected into the Elite Partner Initiative. Eligible Elite VSAN partners must have an established services practice, and highly advanced technical resources to work with VMware on new customer deployments and new product strategies. Optio Data was recently named VMwares North American rising star partner of the year.

VSAN and NSX represent a paradigm shift in terms of how IT can leverage VMware in their environment. The investments weve made in training our sales and technical staff; insure Optio Data’s ability to help customers successfully evaluate, design and implement Virtual SAN,” said Jeff Stevens, Executive Vice President of Optio Data.

Attaining Elite VSAN partner status puts Optio Data into a very select group of VMware partners who have access to the latest VSAN technologies, product developers and demonstration environments, enabling Optio Data to support literally any customer deployment opportunities. Having Elite VSAN Partnership designation also makes Optio Data eligible for VMwares Software Defined Storage (SDS) Elite partner status.

Optio Data is now offering exclusive preconfigured VMware Virtual SAN bundles with 11TB Flash Optimized Nodes.

About Optio Data:

With the support of a world-class professional services organization, Optio Data delivers efficiencies and flexibility through specializations in Cloud Computing, Data Management, and Technology Integration. Optio accomplishes this by leveraging a state-of-the-art proof of concept center and technology integration facility.

About VMware:

As the industry-leading virtualization software company, VMware empowers organizations to innovate and thrive by streamlining IT operations. VMwares strategy is to help IT be more efficient and responsive, and to help businesses be more agile. By virtualizing infrastructure, VMware enables IT to deliver services and applications from any device at anytime.

To learn more about Optio Data, or to schedule a conversation about VSAN, visit them online or call 888-981-3282.

ITatOnce Offers Insight into Recent Cloud Computer Surveys

(PRWEB) August 29, 2013

According to the 2013 QuinStreet Enterprise survey, private cloud deployment may outpace public cloud use by two times within the 12 next months; while a 2013 IDG Enterprise Cloud Computing research report finds that the private cloud is the preferred model.

The results of North Bridge Venture Partners third annual Future of Cloud Computing Survey further indicated that although Infrastructure-as-a-Service (IaaS) is expected to grow, it will give way in five years to Platform-as-a-Service (PaaS). This move away from Software-as-a-Service (SaaS) was corroborated by the 2013 InformationWeek State of Cloud Computing Survey, which showed that SaaS dropped eight points since its 2012 State of the Cloud poll.

What do these results mean?

According to Yury Borukh, CEO of ITatOnce, the trend towards private cloud computing can be attributed primarily to the need for additional security and privacy that go beyond what public cloud platforms provided by companies such as Microsoft, and Amazon can provide.

Data and applications stored on a private cloud are unlikely to be intercepted by those outside of the organization, explained Borukh. Furthermore, when their networks are private, organizations have greater control. That means more customization and greater ease of use.

What do all the initials mean?

Yury Borukh provided a brief overview of the current three service categories for cloud based platforms:

The Institute of Financial Operations Launches Study into Order-to-Cash Automation Trends

Orlando, FL (PRWEB) March 20, 2014

A new study just launched by The Institute of Financial Operations takes a broader-than-ever look at the receivables side of financial ops. The 2014 Order-to-Cash Automation Survey examines processes and automation trends of organizations in various industries, and includes separate sections for accounts receivable and for order processing.

The study is the latest in a series of research projects undertaken by the IFO to provide members and other stakeholders with vital benchmarking information. It is sponsored by Esker, a strategic partner of The Institute.

The order-to-cash cycle is often overlooked despite its potential for maximizing efficiency as well as cash, said Steve Smith, U.S. COO of Esker. The insight this study will give into organizations’ O2C processes and automation programs will have the potential for significant optimization opportunities.

In addition to a chance to win a $ 100 gift card, respondents to the survey will be eligible for a discount on IFOs annual Fusion event, taking place this year May 5 to 8 in Dallas. Fusion 2014 offers more than 130 educational sessions in 12 tracks, including enhanced educational content for accounts receivable professionals. Preliminary results of the study will be presented at Fusion. All respondents who provide contact information will receive a copy of the full report.

Click to take the 2014 Order-to-Cash Automation Survey now.

About The Institute of Financial Operations

The Institute of Financial Operations is a membership-based professional association serving the entire financial operations ecosystem, with a particular focus on the accounts payable and accounts receivable disciplines and the related fields of information management and data capture. The Institute grew out of the merger of four associations: International Accounts Payable Professionals (IAPP), International Accounts Receivable Professionals (IARP), the National Association of Purchasing and Payables (NAPP), and The Association for Work Process Improvement (TAWPI).

Based in Orlando, Fla., with affiliates in the U.S., Canada, and the UK, The Institute serves as a global voice, chief advocate, recognized authority, acknowledged leader, and principal educator for people in financial operations. The Institute has a community of nearly 70,000, which includes 9,000 members and customers, and an additional 61,000 financial operations professionals.

The Institutes members have access to benefits and leading-edge resources such as the award-winning Financial Ops magazine, a dynamic, content-rich website, educational and networking events, online educational offerings, certification and certificate programs, career resources, and volunteer opportunities.

About Esker

Esker is the worldwide leader in document process automation solutions. Addressing all types of business processes, from accounts payable and accounts receivable to sales order processing and procurement, Esker cloud computing solutions enable companies to automate the reception, processing, and sending of any business document with one platform. Esker helps more than 80,000 companies across the world to reduce the use of paper and eliminate manual processes while improving their productivity, efficiency, and environmental impact.

With 40.3 million euros in sales revenue in 2012, Esker operates in North America, Europe, and Asia Pacific with global headquarters in Lyon, France, and U.S. headquarters in Madison, Wisconsin. For more information, visit Follow Esker on Twitter at and join the conversation on the Esker blog at

InterAct Helps Perry County Sheriffs Office Transform Community into a SafeTown

Winston-Salem, NC (PRWEB) November 26, 2013

With SafeTown Household Profiles, residents can complete a survey of their residence that could help guide first responders in the event of an emergency. The secure profile will let public safety crews know basic information, such as the number of people living in the home, presence of pets, people with special needs, and other critical information that will help crews respond quickly in the event of an emergency.

SafeTown Community Alerts allows authorities to publish alerts such as traffic incidents, HAZMAT warnings or public be on the lookout (BOLO) notices where citizens can view information in real time on the SafeTown map. Additionally, SafeTowns applications are fully integrated with InterActs suite of public safety applications, so information is always accurate and up to date for first responders in the field.

The Perry County Sheriffs Office is always looking for new ways to serve our citizens, said Sheriff Smith. By launching SafeTown, were opening up new ways to communicate with our citizens that allows them to be proactively involved in their safety.

InterAct is delighted to support Perry County Sheriffs mission by implementing new technologies to improve the quality of emergency services they provide their community, said Jim Wilson, GM/VP of Citizens now have access to a simple and powerful set of cloud applications which are as easy for the public to utilize as Google, Facebook and Twitter.

About SafeTown

SafeTown delivers services to the community via a community web portal and a family

of smart phone apps. With SafeTown, citizens can create household profiles for first

responders to use. Agencies can post alerts to all SafeTown subscribers in the community and citizens can report non-emergency problems or suspicious activity.

Additionally, real time events and crime history can be viewed on a map, and authorities can publish information to the community about inmates in local correctional facilities. To learn more about SafeTown, please visit

About InterAct

InterAct creates public safety software products that support dispatchers, incident responders (law, fire, EMS) and correctional officers worldwide. We bring the benefits of cloud computing to public safety. Our cloud applications connect public safety practitioners to each other and the information they need anywhere, anytime. Our cloud options are more reliable, less costly, easier to use, and more secure. We believe the benefits of cloud computing are so great that its adoption has become a key success factor in achieving the mission that we share with our customers: the safety and well-being of citizens and their communities. To learn more about InterActs solutions, please visit us at:

InterAct Helps New Carrollton Police Department Transform Community into a SafeTown

Winston-Salem, NC (PRWEB) July 11, 2013

The City of New Carrollton Police Department is always looking for new ways to serve our citizens, said Chief David G. Rice. Adopting SafeTown Crime Maps is the latest example of our commitment to serving and protecting our citizens. We look forward to working with InterAct to evaluate additional SafeTown applications throughout 2013.

InterAct is delighted to support New Carrollton Police Departments mission by implementing new technologies to improve the quality of emergency services they provide their community, said Jim Wilson GM/VP of

The New Carrollton Police Department has initially implemented one module of the SafeTown Suite, Crime Maps, which is powered by RAIDS Online from BAIR Analytics. The SafeTown Crime Maps module allows visibility to historical crime data that can help citizens partner with law enforcement and community watch organizations to create a safer community. They are the fifth emergency service agency in the nation to deploy this technology along with Anderson County, SC, Magnolia Police Dept, TX, Erie County, PA, and Crawford County, PA.

SafeTown Crime Maps App provides the following key features:

Cobalt Iron to Discuss How to Transform Backup Costs into a Business Opportunity at IBM Pulse Conference in Las Vegas

Lawrence, KS (PRWEB) February 27, 2013

Cobalt Iron, a provider of adaptive data protection solutions, today announced Richard R. Spurlock, CEO and Founder of Cobalt Iron, will be presenting at the IBM Pulse 2013 Conference. Designed for IBM sellers, partners and user communities, Pulse 2013 shares best practices for the Tivoli software portfolio with over 8,000 expected attendees. This years Pulse will focus on applying the power of Cloud Computing to securely evolve beyond the data center into the world of smarter assets and enterprise mobility.

At the event, Spurlock will deliver a presentation, Transforming Backup Costs Into a Business Opportunity, that addresses the state of enterprise backup, the costs and complexities associated with it, and the importance of companies actively retooling their backup investments to match their dynamically changing business needs. Additionally, Spurlock will participate on a panel discussion Managed Service Provider Cloud Solutions, focused on creating opportunities from IT trends currently impacting the landscape today. This presentation is designed for IBM business partners and Managed Service Providers (MSPs) seeking growth opportunities and new service offerings.

The costs and complexity associated with managing enterprise backup doesnt have to break the bank and be a continual pain-point for organizations, said Richard R. Spurlock, CEO and Founder of Cobalt Iron. Increasingly customers are seeking out data protection solutions that provide confidence, speed, and simplicity. Adaptive data protection solutions from Cobalt Iron deliver on customer needs with the flexibility to grow and change at the speed of business.


IBM Pulse 2013


Monday, March 4, 2013, 2-3pm – Managed Service Provider Cloud Solutions

Wednesday, March 6, 2013, 2-3pm – Transforming Backup Costs into a Business Opportunity


MGM Grand, Las Vegas, Nevada

Learn more about Cobalt Iron and Transforming Your Backup Costs

About Cobalt Iron

Cobalt Iron offers a suite of adaptive data protection and recovery solutions that provide the flexibility and functionality needed to drive business. These cost-effective, expert-designed solutions enable companies to operate with the confidence that their data is protected and can be recovered whenever and wherever they need it. Cobalt Iron maintains its headquarters in Lawrence, Kansas. For more information, visit and follow us on Twitter: @cobaltiron

ThinkUp and BitNami Provide Valuable Insight into Your Social Networks

San Francisco, CA (PRWEB) August 16, 2012

ThinkUp and BitNami have collaborated to provide one-click deployment of the social network analysis tool that CNET calls a big deal. The new BitNami Stack for ThinkUp makes it easy to deploy ThinkUp in native, virtual and cloud environments.

ThinkUp captures posts, tweets, replies, retweets, friends, followers and links on social networks like Twitter and Facebook. With ThinkUp, users can store their social activity in a database that they control, making it easy to search, sort, analyze, publish and display activity from their networks. ThinkUp is the ideal social media management tool for personalities like journalists, bloggers, and celebrities who want easier ways to manage interactions and compile feedback from fans and followers. It is also a powerful tool for government agencies who want easy ways to survey constituents, analyze and share response sets as well as track and archive conversations. As tech publication ReadWriteWeb says, ThinkUp is the social media management tool that matters most.

We are always looking for the best and most useful applications to offer to the hundreds of thousands of users who visit BitNami every month, said BitNami founder and CTO Daniel Lopez Ridruejo. ThinkUp is a very cool and powerful app for social media management and we are very happy to be able to offer it in the BitNami Application Library.

As with all BitNami-packaged applications, the BitNami ThinkUp Stack is available free of charge as a native installer for Linux, Windows and OS X, as an Ubuntu-based virtual appliance and as an AMI for the Amazon Cloud. In addition, BitNami has added support for ThinkUp to its BitNami Cloud Hosting platform, which provides one-click deployment and automated management of web applications in the cloud. By combining BitNami and Amazons free tiers of service, users can run ThinkUp in the cloud free for one year with BitNami Cloud Hosting.

Anil Dash, CEO of ThinkUp added, “We’re thrilled that BitNami has made such as simple but powerful way to run ThinkUp in nearly any environment, because it offers a much easier experience for our users to get started. BitNami’s ThinkUp Stack ditches all of the complicated and confusing parts of running in the cloud and keeps all the powerful and innovative parts — that’s the kind of smart work that we know is going to be embraced by the ThinkUp community.”

To learn more or download the BitNami ThinkUp Stack, visit:

To deploy ThinkUp to the Amazon Cloud free of charge, sign up for a BitNami Cloud Hosting at:

About BitNami

BitNami simplifies the process of deploying web applications natively, virtually and in the cloud. BitNami Cloud Hosting provides a growing library of the most popular open source applications, ready to be launched with the click of a button. With BitNami Cloud Hosting, solution providers and businesses of all sizes can deploy and manage business applications such as Jasperserver, SugarCRM, Alfresco, Drupal and many more. BitNami is developed by BitRock, a leader in cross-platform application deployment.

BitNami, Amazon, ThinkUp and all other trademarks are property of their respective owners.

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