New interactive resource from NewVoiceMedia offers a compelling insight into customer communication around the world


London (PRWEB UK) 25 July 2014

Leading cloud contact centre vendor NewVoiceMedia has created an interactive graphic which allows users to compare and contrast the customer service of contact centres across the globe.

The company, whose clients include PhotoBox, Wowcher and Topcon, created the tool to highlight the importance of excellent customer communication. Todays customer is changing the world of service. Theyre using more channels, will switch businesses following an inadequate experience, and a third (31 percent) will take their revenge online; but businesses can boost their business by getting it right, with 71 percent claiming they would recommend a company following a positive experience.

Jonathan Gale, CEO of NewVoiceMedia explains, We conducted research last year which found that businesses lose

TELUS selects Enghouse Interactive to support Cloud Contact Centers in Canada

Phoenix, Arizona (PRWEB) April 07, 2014

Enghouse Interactive, developer of the most comprehensive portfolio of interaction management solutions, is pleased to announce that TELUS has selected Enghouse Interactives Contact Center: Service Provider (CCSP) Cloud solution to support contact center services in Canada.

TELUS Sourcing Solutions, (TSSI) is a leading provider of cost-effective and innovative Human Resources, Talent Management and Contact Center solutions in Canada, with demonstrated experience delivering this suite of services with a core competency in the public sector.

TSSI is owned by TELUS, one of Canada’s largest telecommunications companies (http://www.TELUS.com). TELUS provides extensive wireline, wireless and data services throughout Canada and is recognized as a leader and an innovator in the use and application of technology.

TSSIs Contact Center Solution will be based on Enghouse Interactives CCSP, an all-in-one virtual contact center suite that includes multi-channel IP ACD with Universal Queuing, self-service via Interactive Voice Response, (IVR), CTI, predictive outbound dialing, multimedia recording, administrative tools, and advanced integration capabilities. CCSP supports all customer communication channels, including telephone, email, web chat, web voice, web video, web collaboration and voicemail on a high capacity, high availability, career-grade hosting with the deployment architecture and economies of scale of a multi-tenant platform.

Chad Wormington, Strategic Director Contact Center Technologies & Services, selected Enghouse Interactive CCSP based on the TELUS commitment to learn from our customer feedback and take action to get better every day.

Our Contact Center customers are asking for Canadian hosted and managed Cloud solutions with rich features, flexible administration and robust security capabilities in a multi-tenant pay per use platform. Reducing capital investments and ongoing operational costs while leveraging technology which scales to meet their business needs are significant considerations for our customers.

We believe Enghouse Interactive provides the solutions we need to deliver on our commitment to our customers to put them first.

We are excited to partner with TELUS for their hosted contact center offerings,” said Christoph Mosing, President, Enghouse Interactive. “The multi-tenant platform model is the most efficient and effective deployment strategy and provides the flexibility that modern Cloud computing solutions require.” “Carriers know that when they work with us, they are working with a company that specializes in meeting their unique needs. Christoph explained.

To learn more about Enghouse Interactives Cloud platform offering in Canada with TELUS, call us at 1-800-788-9733 and ask for Sales to schedule a demo with one of our sales representatives.

About Enghouse Interactive

Enghouse Interactive delivers technology and expertise to maximize the value of every customer interaction. The company develops the most comprehensive portfolio of interaction management solutions. Core technologies include contact center, attendant console, predictive outbound dialer, knowledge management, IVR and call recording solutions that support any telephony environment, on premise or in the cloud. Enghouse Interactive has thousands of customers worldwide, supported by a global network of partners and more than 700 dedicated staff across the company’s international operations.

Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol “ESL.” Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists including Arc, CosmoCom, Datapulse, Syntellect, Telrex, Trio, and Zeacom. Learn more at http://www.enghouseinteractive.com.