New interactive resource from NewVoiceMedia offers a compelling insight into customer communication around the world

London (PRWEB UK) 25 July 2014

Leading cloud contact centre vendor NewVoiceMedia has created an interactive graphic which allows users to compare and contrast the customer service of contact centres across the globe.

The company, whose clients include PhotoBox, Wowcher and Topcon, created the tool to highlight the importance of excellent customer communication. Todays customer is changing the world of service. Theyre using more channels, will switch businesses following an inadequate experience, and a third (31 percent) will take their revenge online; but businesses can boost their business by getting it right, with 71 percent claiming they would recommend a company following a positive experience.

Jonathan Gale, CEO of NewVoiceMedia explains, We conducted research last year which found that businesses lose

ITatOnce Offers Insight into Recent Cloud Computer Surveys

(PRWEB) August 29, 2013

According to the 2013 QuinStreet Enterprise survey, private cloud deployment may outpace public cloud use by two times within the 12 next months; while a 2013 IDG Enterprise Cloud Computing research report finds that the private cloud is the preferred model.

The results of North Bridge Venture Partners third annual Future of Cloud Computing Survey further indicated that although Infrastructure-as-a-Service (IaaS) is expected to grow, it will give way in five years to Platform-as-a-Service (PaaS). This move away from Software-as-a-Service (SaaS) was corroborated by the 2013 InformationWeek State of Cloud Computing Survey, which showed that SaaS dropped eight points since its 2012 State of the Cloud poll.

What do these results mean?

According to Yury Borukh, CEO of ITatOnce, the trend towards private cloud computing can be attributed primarily to the need for additional security and privacy that go beyond what public cloud platforms provided by companies such as Microsoft, and Amazon can provide.

Data and applications stored on a private cloud are unlikely to be intercepted by those outside of the organization, explained Borukh. Furthermore, when their networks are private, organizations have greater control. That means more customization and greater ease of use.

What do all the initials mean?

Yury Borukh provided a brief overview of the current three service categories for cloud based platforms:

NewCloud Networks to Provide MSPs with Insight on Becoming Cloud Services Providers at ConnectWise IT Nation in November

Denver, CO (PRWEB) October 11, 2013

NewCloud Networks, formerly known as Microtech-Tel, a nationwide Cloud Services Provider and ConnectWise partner of 7 years, has announced that they will be a Silver Sponsor at this years ConnectWise IT Nation conference. IT Nation, an annual conference for Managed Services Providers (MSPs), will take place in Orlando, FL from November 13-15, 2013.

In addition to sponsorship of the event, NewCloud will host a breakout session on November 14th at 2:15 PM. The breakout, titled “White Label Cloud Computing” will be hosted by NewCloud CEO Sam V. Kumar and Kristofor Hogaboom, VP of Sales Engineering. The session will focus on the emerging Cloud market, its effects on MSPs, and how MSPs can leverage the Cloud market to increase profits by becoming White Label Partners.

As little as 2 years ago, Cloud was a relatively unknown term in the eyes of the business world, says Kumar, but with Cloud adoption on the rise, there is no denying that the break/fix model used by many Managed Services Providers stands to be greatly affected by the monthly recurring revenue model provided by Cloud Services. NewCloud itself has grown from a Telecom company to an MSP, then from an MSP to a true Cloud Services Provider. We want to use this opportunity at IT Nation to share our knowledge with our peers in the MSP industry.

The agenda for breakout session includes Cloud industry statistics, White Label options for MSPs and the support structure provided to Partners by NewCloud Networks. NewCloud will also be discussing the ConnectWise billing integration currently under development for NewCloud/ConnectWise Partners.

About NewCloud Networks: NewCloud Networks, formerly known as Microtech-Tel, is a national Cloud Services provider headquartered in Denver, CO. NewCloud specializes in the deployment of Virtual Servers, Virtual Desktops, Backup and Disaster Recovery and White Label Cloud Computing. For more information, contact us at info(at)newcloudnetworks(dot)com or 855-255-5001.

More Cloud Computing Press Releases

Infinatas BioPharm Insight to Host New Educational Webinar, Investing in Sunshine: How to Leverage Cloud Computing to Help Meet the New Requirements

Norwood, MA (PRWEB) August 23, 2013

BioPharm Insight will host a new webinar, Investing in Sunshine: How to Leverage Cloud Computing to Help Meet the New Requirements, on Wednesday, August 28, 2013 at 10:00 a.m. EDT. BioPharm Insight, part of Infinata, a Financial Times Group company, is a leading provider of business intelligence solutions which also includes BioPharm Clinical, High Net Worth Insight and wealthmonitor. To register for the webinar, please click here.

The Physician Payments Sunshine Act came into force this month, which requires providers to disclose compensation received from medical industry companies. Pharma, biotech and medical device companies are now required to submit these reports to the Centers for Medicare & Medicaid Services (CMS) on an annual basis. The majority of this information will also be available publicly.

Failure to comply could lead to charges of up to USD 100,000 per incidence.

In a BioPharm Insight article entitled: Sunshine Act open payment requirements to spur cloud-provider growth and M&A interest, experts noted that accurately collecting consistent information could be difficult in todays clinical trial environment as a result of the number of outsourced providers and partners involved in clinical trials. The new legislation could spur growth for cloud providers which enable all parties including sponsors, contract research organisations (CROs) and partners to conveniently upload and access data from anywhere in the world via a virtual network.

In a recent follow-up article, experts told BioPharm Insight the common concerns about sending sensitive clinical and company information into the cloud network and ways providers can allay these fears.

On the webinar, Sunshine Act specialists Tina Fan, director of Acquis Consulting, Tim Immel, Chief Product Officer and Founder of Clinverse and Attorney Sarah Crotts from law firm Womble Carlyle will join BioPharm Insights Natalie Morrison to discuss:

ThinkUp and BitNami Provide Valuable Insight into Your Social Networks

San Francisco, CA (PRWEB) August 16, 2012

ThinkUp and BitNami have collaborated to provide one-click deployment of the social network analysis tool that CNET calls a big deal. The new BitNami Stack for ThinkUp makes it easy to deploy ThinkUp in native, virtual and cloud environments.

ThinkUp captures posts, tweets, replies, retweets, friends, followers and links on social networks like Twitter and Facebook. With ThinkUp, users can store their social activity in a database that they control, making it easy to search, sort, analyze, publish and display activity from their networks. ThinkUp is the ideal social media management tool for personalities like journalists, bloggers, and celebrities who want easier ways to manage interactions and compile feedback from fans and followers. It is also a powerful tool for government agencies who want easy ways to survey constituents, analyze and share response sets as well as track and archive conversations. As tech publication ReadWriteWeb says, ThinkUp is the social media management tool that matters most.

We are always looking for the best and most useful applications to offer to the hundreds of thousands of users who visit BitNami every month, said BitNami founder and CTO Daniel Lopez Ridruejo. ThinkUp is a very cool and powerful app for social media management and we are very happy to be able to offer it in the BitNami Application Library.

As with all BitNami-packaged applications, the BitNami ThinkUp Stack is available free of charge as a native installer for Linux, Windows and OS X, as an Ubuntu-based virtual appliance and as an AMI for the Amazon Cloud. In addition, BitNami has added support for ThinkUp to its BitNami Cloud Hosting platform, which provides one-click deployment and automated management of web applications in the cloud. By combining BitNami and Amazons free tiers of service, users can run ThinkUp in the cloud free for one year with BitNami Cloud Hosting.

Anil Dash, CEO of ThinkUp added, “We’re thrilled that BitNami has made such as simple but powerful way to run ThinkUp in nearly any environment, because it offers a much easier experience for our users to get started. BitNami’s ThinkUp Stack ditches all of the complicated and confusing parts of running in the cloud and keeps all the powerful and innovative parts — that’s the kind of smart work that we know is going to be embraced by the ThinkUp community.”

To learn more or download the BitNami ThinkUp Stack, visit:

To deploy ThinkUp to the Amazon Cloud free of charge, sign up for a BitNami Cloud Hosting at:

About BitNami

BitNami simplifies the process of deploying web applications natively, virtually and in the cloud. BitNami Cloud Hosting provides a growing library of the most popular open source applications, ready to be launched with the click of a button. With BitNami Cloud Hosting, solution providers and businesses of all sizes can deploy and manage business applications such as Jasperserver, SugarCRM, Alfresco, Drupal and many more. BitNami is developed by BitRock, a leader in cross-platform application deployment.

BitNami, Amazon, ThinkUp and all other trademarks are property of their respective owners.

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New Generation of Kognitio Fully Harnesses Power of External Big Data Sources for Faster Time to Insight

London, United Kingdom (PRWEB) September 20, 2012

Kognitio, driving the convergence of Big Data, in-memory analytics and cloud computing, today announced the release of version 8.0p with extended connectivity capabilities. The company said the new version of its flagship software makes it possible for companies to gain unbridled access to data from multiple sources at a scale and speed previously impossible. This enables them to harness the explosive growth of data from day-to-day business operations, augmented by increasingly available and affordable third-party data sets.

Kognitio made the announcement today at Big Data World Europe, where it is a gold sponsor.

The Kognitio Analytical Platform provides in-memory analytical capabilities that accelerate business intelligence tools by up to 1,000 times, while providing access to data at granular level. With version 8.0p, Kognitio sets the standard for access to data wherever it resides through the use of connectors, external tables and scripts.

Features of the latest version include:

Dydacomps Upcoming User Conference Will Provide eCommerce Best Practices and Industry Insight

Parsippany, NJ (PRWEB) May 15, 2012

Dydacomp, a leading provider of business technology platforms for small and mid-sized eCommerce and multichannel merchants, today announced the company will be holding its User Conference in Chicago, Illinois on June 4, 2012. The one-day client event will focus on best practices and industry insight to enable small and medium-sized businesses to get the most out of their Multichannel Order Manager solution and drive revenue growth.

The keynote speaker, Tim Parry, Senior Content Manager at Multichannel Merchant, will address why direct merchants need to embrace cross-channel marketing, and how retailers can connect those channels to provide a seamless customer experience. He will also present real-world examples of merchants who have synchronized multiple channelssuch as email, print, social, mobile and ecommerceand why they are winning the game as cross-channel merchants.

We are excited to provide our clients with an ideal learning and networking environment so they can interact with Dydacomp staff, partners, and industry experts. We are looking forward to Tim Parrys valuable insight and know our clients will benefit from his research. His keynote will be part of a packed agenda that will make this event the most informative one weve ever offered, said Fred Lizza, CEO at Dydacomp.

There will also be a panel discussion featuring a diverse group Dydacomps largest customers and seasoned users who have successfully grown their multichannel businesses with the help of M.O.M. They will discuss todays top trends and challenges, and provide details on how the most savvy M.O.M. users from diverse industries are addressing them. In addition, Aaron Parnes, marketing manager at, will share his successful integration of Magento Enterprise as their eCommerce platform and M.O.M. to handle their multichannel operations.

Breakout sessions for SiteLINK eCommerce users will allow them to explore how they can get the most out of mobile commerce and protect themselves from costly security breaches. Dydacomp Support Staff will also be on hand for one-on-one Support clinics to give users the opportunity to ask questions and discover how they can optimize Dydacomp solutions for their unique business needs.

Additional information about Dydacomps User Conference can be found at

About Dydacomp

Dydacomp solves the business automation and order management needs of eCommerce, catalog, DRTV, and traditional point-of-sale businesses worldwide. Nearly 10,000 companies have relied on the Multichannel Order Manager (M.O.M.) solution to streamline processes, increase efficiencies and boost revenue in areas such as inventory control, order entry, customer maintenance, credit card processing, list fulfillment, shipping and more. Through its open API, M.O.M. connects to virtually any eCommerce platform as well as SiteLINK