HealthLine Systems’ Celebrates 27 Years of Innovation for Healthcare Contact Centers

San Diego, California (PRWEB) August 21, 2013

2013 commemorates HealthLine Systems 27th year of bringing fresh contact center solutions to healthcare with a series of industry firsts: the first integrated physician and service referral solution, the first revenue reconciliation tool, the first automated telephonic and direct mail outbound solution, the first software to offer clinical guideline protocols from world-renowned Cleveland Clinic, the first Internet-based physician-finder and class registration application, and the first fully Web-enabled contact center solution with a Web-browser user interface.

HealthLine Systems CEO Dan Littrell commented, “We are proud of our record of innovation to help clients address pressing challenges in a complex industry. Todays EchoAccess solution enables improved access to care and provides meaningful tools to improve population health.”

EchoAccess supports population health improvement

Reduce avoidable readmissions with outbound call queuing and documentation system for discharge follow-up calls; triage to clinically appropriate care; streamline transitions of care; provide personalized navigation; eliminate roadblocks to care with shorter appointment wait times; support one-call preregistration; reduce call processing time; document kept appointments; deploy physician-to-physician consult with one-call physician access to specialists; and protect tax-exempt status by documenting non-compensated community benefit.

A quarter century of HealthLine Systems innovations for call centers


HealthLine Systems Clients Honored Among Nations Most Wired Hospitals

San Diego, California (PRWEB) August 14, 2013

This year commemorates Hospitals & Health Networks (H&HNs) 15th annual Most Wired Survey. Healthcares Most Wired Survey began in 1999 as a national inventory on hospital use of information technology to improve operations and patient care. The survey recognizes hospitals and health systems for excellence in Information Technology.

For 2013, 659 hospitals and systems completed the survey, representing 1,713 hospitals roughly 30 percent of all U.S. Hospitals. The results indicate that U.S. hospitals have made big strides in laying the foundation for robust clinical information systems.

Sources: H&HN July, 2013 15 Years of Most Wired”;; accessed 8.05.13

HealthLine Systems CEO Dan Littrell commented: We congratulate our clients who have been honored as 2013 Most Wired hospitals by Hospitals & Health Networks. Our software solutions help clients improve access to care, move toward paperless credentialing, track patient safety incidents, and document quality improvements.

Why do leading hospitals choose HealthLine Systems software?

HealthLine Systems (HealthLine) specialized software packages and related consulting services enable health networks and managed care organizations to tackle their specific challenges in the areas of physician and provider credentialing, quality improvement, and streamlined access through a contact center communication hub.

HealthLine clients include more than one thousand distinguished healthcare organizations in all 50 states, Canada, and Mexico. Serving clients since 1985, HealthLine has demonstrated the ability to anticipate industry challenges and to deliver superior technologies to address them.

HealthLine software systems are offered as either cloud (hosted) or installed solutions:

HealthLine Systems Announces the Completion of Over 100 Million EchoCloud Transactions

San Diego, CA (PRWEB) July 16, 2012

HealthLine Systems EchoCloud hosted solution has now surpassed 100 million transactions. EchoCloud combines all of the functionality of HealthLine Systems industry-leading software with comprehensive hosting services. EchoCloud uses a thin client browser interface and Microsofts SQL platform to provide 7/24 access from any internet-accessible computer.

EchoCloud now supports 140 clients and over 1,200 client users across the United States.

One of those clients, Nashville General Hospital at Meharry uses EchoCloud to support Echo credentialing applications. Medical Staff Coordinator Robbie Newlin had this to say about their decision to select Cloud implementation:

With the move to Echo, the desire was to avoid additional pressure on IT. The Medical Staff Office didnt want to ask their IT team to acquire hardware, configure IIS and SQL, install Echo, configure fax and e-mail, and to support backup, maintenance, and upgrades.

Ms. Newlin continued: I recommended that we select EchoCloud to avoid placing additional demands on IT time and resources. Our team agreed. Ms. Newlin summarized: For us the Cloud option is a win for our IT team and a win for the Medical Staff Office.

HealthLine Systems research supports this recommendation, indicating that EchoCloud saves valuable client time. The average EchoCloud implementation is 23.6% faster and EchoCloud clients spend 50% less time with client support.

Nashville General Hospital at Meharry has developed a case study:

From Chaos to Calm Efficiency: Five Insights from the Medical Staff Office. In that document Ms. Newlin comments: We have accomplished more with Echo in the last twelve months than we achieved without it over the last ten years.

To discover Five Insights from Nashville General Hospital at Meharry, click here for their case study:

Echo clients selecting Cloud implementation cite additional advantages:

Enjoy access from anywhere, at any time
Clients enjoy the ability to access the system from any location at any time during travel, weekends, snow days. All you need is an Internet connection. Time and place are no longer barriers to your progress.

Eliminate competition for IT resources
Clients dont have to compete for internal IT resources. No more jockeying to schedule the high-demand time of IT professionals to acquire and install hardware; to configure IIS and SQL; to build function-specific environments and install Echo software; or to configure faxing and e-mail.

Liberate IT professionals
Client IT professionals can be freed up to focus on highest priority enterprise initiatives. At the same time, clients benefit from HealthLines significant investment and infrastructure, intimate familiarity with Echo functions and dedicated vigilance for all Echo applications.

Avoid expense
Most clients realize a sizable reduction in operating costs. Securing an environment comparable to that of EchoCloud would require a significant or cost prohibitive initial and ongoing investment.

Echo clients selecting Cloud implementation cite additional advantages: continued

Secure peace of mind
Benefit from a highly stable, geographically diverse system housed in a state-of-the-art data center. Enjoy best-in-class security, connectivity and reliability. EchoCloud consistently exceeds the Service Level Agreement standard of 99.5% up time.

Assure world-class data security and compliance
EchoCloud includes up-to-the-minute hardware, third party and Echo enhancements to secure your data and meet applicable HIPAA and HITECH compliance requirements.

Relax with stress-free system maintenance and upgrades
HLS maintains, backs up, and provides for SQL database maintenance, operating system upgrades, and regular Echo enhancements and upgrades. Many EchoCloud clients leave on Friday and return on Monday to find their Echo update complete!

Lock in proactive monitoring
EchoCloud employs multiple tools to proactively monitor all systems to detect developing issues and resolve them BEFORE they become significant problems. EchoCloud mitigates downside risk by regular reindexing and database optimization, server benchmarking and preemptive resource allocation, and proactive calls from Echo support with questions and organization-specific opportunities.

About HealthLine Systems

All HealthLine Systems software systems are offered as either cloud/hosted or as installed solutions including:

EchoCredentialing, web-based credentialing and provider management software;

EchoQuality, an integrated and comprehensive quality management software solution that supports patient safety and regulatory compliance initiatives and

EchoAccess, healthcare’s first fully web-enabled contact center solution with a web-browser user interface.

HealthLine Systems client base represents over a thousand distinguished healthcare organizations in 50 states, Canada and Mexico. Incorporated in 1985, HealthLine is privately held and based in San Diego, California. HealthLine is committed to provide peerless information management solutions to maximize the quality and delivery of healthcare services through technological innovation. For more information, visit HealthLine Systems website,

More Cloud Hosting Press Releases