New interactive resource from NewVoiceMedia offers a compelling insight into customer communication around the world


London (PRWEB UK) 25 July 2014

Leading cloud contact centre vendor NewVoiceMedia has created an interactive graphic which allows users to compare and contrast the customer service of contact centres across the globe.

The company, whose clients include PhotoBox, Wowcher and Topcon, created the tool to highlight the importance of excellent customer communication. Todays customer is changing the world of service. Theyre using more channels, will switch businesses following an inadequate experience, and a third (31 percent) will take their revenge online; but businesses can boost their business by getting it right, with 71 percent claiming they would recommend a company following a positive experience.

Jonathan Gale, CEO of NewVoiceMedia explains, We conducted research last year which found that businesses lose

Cloud Technologies for CFOs and CPAs Webcast from InCloud360

Atlanta, GA (PRWEB) July 25, 2014

A free webcast entitled, Cloud Technologies for CFOs and CPAs, is scheduled for Tuesday, August 19, at 2:00 pm (EST). Taylor Macdonald, recognized by Accounting Today as one of the 100 Most Influential People in Accounting (2010-2013) and a vice president at cloud accounting software provider Intacct, will be discussing insights into cloud technologies affecting accounting and finance, along with future trends for the industry.

Mike Shah, VP of Finance of Paymetric, a leader in integrated, secure electronic payment management, will also be sharing the challenges his company faced with an earlier financial system and answering questions about their decision to move to the cloud.

This free webcast is sponsored by InCloud360, a leading provider of cloud financial and CRM solutions across the Southeastern United States. InCloud360 CEO John Bartz will participate in the discussion and moderate a Q&A regarding cloud technologies.

To register for Cloud Technologies for CFOs and CPAs, click here.

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About InCloud360

InCloud360 is a cloud technology advisory, consultancy and services firm tailored to helping mid-market and fast growing small businesses achieve their optimal level of operational efficiency and effectiveness by defining and implementing core processes, optimizing outcomes and using best of breed solutions to deliver the greatest value to their customers. InCloud360 specializes in professional services, technology, nonprofits and related verticals. For more information, call 678-250-3086 or visit http://www.InCloud360.com.

About Paymetric

Paymetric, Inc. is the standard in secure and integrated payments. Its innovative payment acceptance solutions expedite and secure the order-to-cash process, improve ePayment acceptance rates, and reduce the scope and financial burden of PCI compliance. Leading global brands rely on Paymetric for the only fully integrated, processor-agnostic tokenization solution, supported by dedicated customer service. Paymetric is a nationally award-winning industry leader recognized for continual innovation, SAP partnership and world-class support since 1998. For more information, visit paymetric.com.

About Intacct

Bringing cloud computing to finance and accounting, Intaccts award-winning applications are the preferred financial applications for AICPA business solutions. Intaccts accounting software, in use by more than 7,300 organizations from start ups to public companies, is designed to improve company performance and make finance more productive. The Intacct system includes accounting, contract management, revenue recognition, project accounting, fund accounting, inventory management, purchasing, vendor management, financial consolidation and financial reporting applications, all delivered over the Internet via cloud computing. Intacct is headquartered in San Jose, California. For more information, please visit http://www.intacct.com or call 877-437-7765.







Lumen21 Awarded Technology Firm of the Year from U.S. Department of Commerce Minority Business Development Agency

Orange, CA (PRWEB) July 22, 2014

Lumen21 is the recipient of the 19th Annual U.S. Department of Commerce Minority Business Development Agency (MBDA) Technology Firm of the Year Award for Los Angeles in partnership with City of Los Angeles Mayor’s Office of Economic Development (MED). The award recognizes firms that have shown success and growth in their respective industries while recognizing the outstanding achievements of entrepreneurs, individuals and organizations that have demonstrated leadership and commitment in advancing the minority business community. Lumen21 was recognized under the technology sector by the program.

“The MED awards were created to recognize individuals and firms who exemplify entrepreneurial innovation and a commitment to creating jobs while helping our nation remain competitive in the global economy,” said Alejandra Castillo, MBDA Acting National Director.”

Lumen21 is a global company that has been a trusted source for organizations over the years by providing managed services and application development. Recently, Lumen21 has placed a special emphasis on building a reseller channel to deliver its compliant cloud computing solutions. These highly-customizable solutions provide organizations with all the benefits of cloud computing accompanied by the visibility and controls required by federal or industry regulations. Whether it is health care organizations struggling with HIPAA compliance, retail businesses dealing with PCI DSS or financial service firms and GLBA, Lumen21 ensures their clients can worry less about being compliant and focus more on growing their business.

This is a wonderful recognition of the hard work and accomplishments of the employees of Lumen21 and I am honored to represent our organization as it receives this award, says Eduardo Don Jr., President of Lumen21. A great deal of work has gone into the continued growth of our company and its nice to see the results and recognition this award exemplifies.

Lumen21 provides the following services:


Managed Infrastructure and IT Security Services
Custom Application Development
IT/Business Consulting
Compliant Cloud Computing Infrastructure

Resellers looking to partner with Lumen21 and learn more about the benefits of offering Compliant Cloud Computing to their clients can contact the company directly for more information at http://www.lumen21.com.

About Lumen21

Lumen21 is an award-winning global technology firm focused on delivering the highest quality IT services to its clients and resellers. Their main offerings include 24×7 managed services, custom application development, compliant cloud computing, and IT/business consulting. Lumen21’s depth of experience, industry best practices, and focus on innovation means their clients benefit from less complex, professionally managed technology infrastructures and applications. In particular, organizations required to comply with federal or industry regulations (i.e. HIPAA, PCI DSS, and GLBA etc.), gain improved visibility and control over their applications and data with Lumen21’s innovative compliant cloud computing solutions. To find a reseller or learn more, visit http://www.Lumen21.com.

About the U.S Department of Commerce MBDA

MBDA is the only Federal agency dedicated to the growth and global competitiveness of U.S. minority-owned businesses. Our programs and services better equip minority-owned firms to create jobs, build scale and capacity, increase revenues and expand regionally, nationally and internationally. Visit http://www.mbda.gov.

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Media Contact: Len Fernandes, 1-888-317-4687 ext. 702, len(at)firecrackerpr(do)com







Related Cloud Computing Press Releases

From Cyber Security to eDiscovery, the Cloud Can Complicate Matters


New York, NY (PRWEB) July 20, 2014

Over the last couple of years, cloud computing has exploded. And with it, so too have the frustration and confusion levels of those responsible for the security of organizational ESI (Electronically Stored Information) and digital assets, as well as those tasked with navigating the intricacies of eDiscovery (Electronic Discovery) involved in litigation. On June 23rd, the Information Technology Lab at NIST (the National Institute of Standards and Technology), which is tasked with promoting the U.S. economy and public welfare by providing technical leadership for the Nations measurement and standards infrastructure, released a report draft titled NIST Cloud Computing Forensic Science Challenges for a public review and comment period which is to close on July 21st. In it, they grapple with the problems cloud computing poses for cyber security specialists and litigation professionals alike. Joe Caruso, founder and CEO/CTO of Global Digital Forensics (GDF), a premier provider of cyber security and eDiscovery solutions, has been a front-liner on both battlefields for over two decades, and has seen firsthand the complications which can arise when the cloud is involved. Its a whole new ballgame when the cloud is involved, he says, the diversity of providers and plans, the geographic distances and multiple jurisdictions which can be involved, and the variety of applications, equipment and tools involved can be a nightmarish prospect for those who dont live and work on the cutting edge of the cyber security and forensics industries.

All clouds are not created equal

Probably the biggest source of headaches is the wide variety of cloud options available, says Caruso. From the equipment used, to the architecture and function of the environments and applications, there are a lot of things which must be carefully studied and considered before developing a sound cyber security plan, or before an effective forensic readiness plan can be established. Even in the most complex internal server environments there are some certainties which make life on both fronts a lot easier than in the cloud, like the physical location of the data, the jurisdiction and regulatory concerns which have to be dealt with and the control the organization typically has over it all. In the cloud, its just not that straight forward. You may not only have multiple sets of vendor policies and agreements to contend with, but the data may reside or travel through completely different countries, introducing some sometimes very thorny jurisdiction issues which can not only make it problematic to work within restrictive court imposed deadlines concerning eDiscovery and the potential to prosecute or defend, but sometimes even makes it impossible to gain access to the logs and other information vital to a case. The same goes for the cyber security aspect, because when data is out of your hands, its also out of your control, which is the first tenet of effective cyber security. Another big problem can also be the proximity and comingling of information with other cloud subscribers, which can make the identification, acquisition and production of digital evidence feel more like an art form than a science in a great many cases.

A fish out of water shouldnt be driving

If there is one thing the NIST report makes abundantly clear, its that when dealing with a cloud environment, there is no perfect roadmap to deal with cyber security and eDiscovery issues. With all the variables involved, nine times out of ten it takes the ability to adjust effectively on-the-fly. Otherwise, its like thinking you can just get up and scale Everest one morning because you read an article on how its done. But in truth, it will take a whole lot of experience in dealing with environments like that, knowing everything about your equipment inside and out and how to adjust if anything goes wrong with any of it, and following the guidance and instructions of the sherpas whove made the ascent many times before. Think of us like the sherpas, our team of specialists will study the clouds, gauge the snow and help you pick the best tools equipment and path to successfully make it to the top of the mountain. Because if you leave that role in the hands of an internal department or outside vendor not skilled or experienced enough to handle the nuances of the cloud, youll just end up another frozen body buried in the snow on the path to the summit.

Experts with ESI, from security to eDiscovery

*Global Digital Forensics is a recognized leader providing cutting edge solutions in the fields of computer forensics, eDiscovery, cyber security and emergency incident response. GDF is strategically positioned with resources across the country and the globe to react quickly and efficiently with a staff of highly qualified and experienced specialists. Many Fortune 500 companies have trusted GDF with their most sensitive situations. GDF has the technology, skill and experience to ensure any computer forensics tasks and/or eDiscovery needs are handled in a highly cost effective manner, while always ensuring exceptional, defensible results. To speak with a GDF evidence specialist about a plan to suit your unique needs, call 1-800-868-8189. The call and the initial consultation are free. For more information, visit http://www.evestigate.com.







Disruption and Opportunity Emerging From Declining Federal IT Market, According to Deltek


(PRWEB) July 16, 2014

According to a new report from Deltek, federal IT spending will decline from $ 102 billion in FY 2014 to $ 94 billion in FY 2019 as agencies continue to streamline operations and improve the efficiency of IT programs. IT reform initiatives continue to compel agencies to maximize budgets and strengthen IT performance, which results in both reductions and investments.

Delteks new GovWin IQ report Federal IT Market, 2014-2019, provides analysis of contractor-addressable budgets across the federal Hardware, Software, IT Services, and Communications and Network Services markets helping contractors identify areas of budget growth and contraction so they can better plan and execute their business development strategies. Delteks forecast includes IT spending not reported through the Office and Management and Budget (OMB), such as the judicial and legislative branches, the intelligence community, federal organizations that are not subject to federal IT budget reporting requirements, and IT embedded in large defense systems.

IT policies related to data center optimization, strategic sourcing, shared services and cloud computing are driving some cost savings. Agencies are reprioritizing and rescoping IT programs in an effort to maximize existing budgets and set the stage for lower spending in the future. This transition to a leaner federal government and the ability to sustain it requires technologies that facilitate the consolidation, integration and standardization necessary to develop uniform IT platforms known as Common Operating Environments.

The proliferation of Common Operating Environments in many agencies is the basis of their approach to delivering enterprise IT, said Deltek Analyst Alex Rossino. Getting there requires a variety of investments and activities, from deploying standardized hardware and applications to reengineering IT networks.

This enterprise-centric perspective will result in budget declines over the long run. In order to reach this goal within existing budget boundaries, agencies will eliminate redundant investments, focus on the must-haves, favor lower cost alternatives, and utilize strategic sourcing contracts.

In the course of this transformation, evolving IT policies will have an impact on all IT market segments. Strategic sourcing and data center consolidation and optimization efforts will put downward pressure on the IT Hardware and Software markets. The IT Services segment is similarly impacted by the administrations focus on reducing service contracting, which represents the largest category of federal contracting. While not exempt from cuts, the Communications and Network Services market is sustained by growing bandwidth and mobility requirements.

Agencies will also continue to rally budget dollars around technology solutions that support mission priorities, such as cybersecurity and data analytics. Intelligence, Surveillance and Reconnaissance (ISR) and Health IT will be critical for the Department of Defense in particular.

With or without sequestration in 2016, budget modesty has become the norm as agencies plan for the future. After experiencing sequestration in 2013, agency leaders want more control of where cuts happen, said John Slye, Deltek Analyst. This means redefining priorities and acquisition strategies to fit within new budget realities.

Contractors must continue to adjust to this reality by ensuring that they have the strategies and tactics in place to pursue growth opportunities and protect market share.

For more information on GovWin IQ and this report, visit the Federal IT Market, 2014-2019 page on GovWin.com. The report is free to subscribers of GovWins Federal Industry Analysis program. Press interviews can be arranged by contacting Lauran Cacciatori.

About GovWin IQ

Delteks GovWin IQ provides the market intelligence tools and analysis government contractors need to gain a competitive advantage and be a formidable player in the federal market. Backed by a team of government research and analysis experts, GovWin IQ provides the most powerful, comprehensive, and timely lead generation and business intelligence solutions available. More than $ 1.8 trillion opportunities are tracked every year a number no other competitor can match. http://www.govwin.com

About Deltek

Deltek is the leading global provider of enterprise software and information solutions for professional services firms and government contractors. For decades, we have delivered actionable insight that empowers our customers to unlock their business potential. 18,000 organizations and 2 million users in over 80 countries around the world rely on Deltek to research and identify opportunities, win new business, optimize resources, streamline operations, and deliver more profitable projects. Deltek Know more. Do more.

Project Management Software Procurement Category Market Research Report from IBISWorld Has Been Updated


Los Angeles, CA (PRWEB) June 29, 2014

Project management software has a buyer power score of 4.0 out of 5. This score reflects favorable market conditions for buyers due to stable prices and low market risks. Still, buyer negotiating power is restrained by moderate market share concentration and high switching costs.

Recent pricing trends have been beneficial to buyers in the three years to 2014, according to IBISWorld analyst Andrew Yang. Although prices have increased slightly, the increase has been mitigated by several factors. Many other software applications can act as substitutes for project management software. Suppliers cannot raise prices too high or they risk losing buyers to these substitute applications. Furthermore, project management software is still in the growth stage of the product life cycle. Suppliers are inclined to keep prices low to encourage buyers to try out their product. Due to increased demand, prices are forecast to continue rising slowly in the three years to 2017, but will remain relatively stable. Stable prices are beneficial for buyers because they allow buyers to better plan their budgets and manage their costs. Buyers can take their time in evaluating vendors because they do not have to worry about prices rising significantly.

Buyers also benefit from very low market risks. Project management software vendors are not dependent on any inputs that may result in supply disruptions or price shocks. Because the average vendor is financially stable, there is low risk of bankruptcy, says Yang. Low market risks benefit buyers by ensuring that vendors can provide steady access to project management software. Current major vendors include Oracle, Microsoft, Planview and CA Technologies.

Buyer negotiating power is lowered by moderate market share concentration and high switching costs. Project management software is relatively new and buyers tend to purchase this software from software corporations with established brand names. High market share concentration is negative for buyers because vendors will have increased leverage in setting prices. Buyers of project management software also face high switching costs, meaning that buyers cannot easily switch to other vendors and may end up locked in with a supplier. For more information, visit IBISWorlds Project Management Software procurement category market research report page.

Follow IBISWorld on Twitter: https://twitter.com/#!/IBISWorld.

Like IBISWorld on Facebook: http://www.facebook.com/pages/IBISWorld/121347533189.

IBISWorld Procurement Report Key Topics

This report is intended to assist buyers of project management software (also known as portfolio project management software). Project management software is designed to help track and manage projects from conception to execution. Project management software comes with many tools and features used to manage budgets, assign tasks, allocate resources, and allow collaboration and documentation. This report focuses on Software as a Service (SaaS) project management software, where the software is accessed through the internet and cloud-computing infrastructure.

Executive Summary

Pricing Environment

Price Fundamentals

Benchmark Price

Pricing Model

Price Drivers

Recent Price Trend

Price Forecast

Product Characteristics

Product Life Cycle

Total Cost of Ownership

Product Specialization

Substitute Goods

Regulation

Quality Control

Supply Chain & Vendors

Supply Chain Dynamics

Supply Chain Risk

Imports

Competitive Environment

Market Share Concentration

Market Profitability

Switching Costs

Purchasing Process

Buying Basics

Buying Lead Time

Selection Process

Key RFP Elements

Negotiation Questions

Buyer Power Factors

Key Statistics

About IBISWorld Inc.

IBISWorld is one of the world’s leading publishers of business intelligence, specializing in Industry research and Procurement research. Since 1971, IBISWorld has provided thoroughly researched, accurate and current business information. With an extensive online portfolio, valued for its depth and scope, IBISWorlds procurement research reports equip clients with the insight necessary to make better purchasing decisions, faster. Headquartered in Los Angeles, IBISWorld Procurement serves a range of business, professional service and government organizations through more than 10 locations worldwide. For more information, visit http://www.ibisworld.com or call 1-800-330-3772.







Related Cloud Computing Press Releases

Webcast for Service Firms Seeking Revenue Recognition from InCloud360

Atlanta, GA (PRWEB) June 15, 2014

A new webcast and demo was announced for service firms seeking financial transparency and revenue recognition. This webcast, Revenue Recognition Made Easy for Services Firms, will feature assistance and insight from AICPA preferred financial management software providerIntacct.

Sponsored by InCloud360, a leading provider of financial and customer relationship management software to growing businesses throughout the Southeastern United States, this webcast will provide viewers new ways to recognize profitability in each project, meet and exceed challenges posed in strategic revenue management, and achieve more by choosing a financial management software provider with your productivity in mind. What can your Services Firm gain when you recognize the benefits of Intacct?

Scheduled for Wednesday July 2, 2014 at 2 PM EDT, Revenue Recognition Made Easy for Services Companies will cover the following topics and show how your business can achieve the following:

Revenue Recognition for Service Companies Webcast from Trustantial

Dallas, TX (PRWEB) June 13, 2014

A new webcast is announced for service companies who are seeking assistance with revenue recognition management through the AICPA-preferred financial management software, Intacct.

Sponsored by Trustantial, a provider of Accounting and Financial Management software to growing businesses throughout Texas, this webcast will show viewers new ways to meet revenue management challenges, improve profitability in each project, and recognize benefits offered by choosing a financial management provider with your business productivity in mind.

Scheduled for Wednesday July 2, 2014 at 1 PM CDT, Revenue Recognition Made Easy for Services Companies will cover the following topics and show how your business can achieve the following:


Recognize Revenue
Decouple Revenue Recognition
Automate Deferral and Recognition

Again, this Webcast will be held on July 2, 2014 at 1 PM CDT. Link here to register for Revenue Recognition Webcast.

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About Trustantial

Trustantial is a leading provider of a range of accounting-related services, from accounting software implementation and integration, to tax, bookkeeping, payroll and related services. Trustantial is a reseller of the leading AICPA-approved cloud accounting software for small and mid-size businesses and organizations Intacct.

The team at Trustantial prides itself on developing long-term relationships with clients based on providing efficient, expert solutions to businesses and individuals. Were big enough to support complex implementations, yet small enough to offer personal and responsive service. Follow us on Twitter (@Trustantial), and contact us at http://www.trustantial.com or 844-TXCLOUD to see how you can receive a free trial and achieve more with Intacct.

About Intacct

Intacct is the cloud financial management company. Bringing cloud computing to finance and accounting, Intaccts award-winning applications are the preferred financial applications for AICPA business solutions. Intacct accounting software, in use by more than 7,500 organizations from startups to public companies, is designed to improve company performance and make finance more productive.

Intacct provides professional financial management and accounting software for streamlining your services business using a single, connected system to manage the end-to-end process of delivering services to your customerson-time, within budgetand improve revenue per employee by up to 23%. For more information, please visit http://www.intacct.com or call 877-437-7765.







Yorkshire Business Secures Cloud Contract from Qtel Group LLC


Leeds, West Yorkshire (PRWEB UK) 29 June 2012

Sleek Networks is extremely pleased to be chosen by Qtel Group to work with them on a significant development project.

Sleek will use their expertise and Cloud infrastructure knowledge to deliver a SharePoint based system on a Private Cloud platform for the global Qtel organisation.

This bespoke Private Cloud platform will utilise the latest, industry leading VMware hypervisor software underpinned by Sleeks enterprise class Cloud infrastructure.

This project will allow Qtel Group to deliver SharePoint services to its operating companies across 17 markets and provide a platform for further growth and development.

The relationship with Qtel Group represents the first significant milestone in a concerted campaign of business development undertaken by Sleek in Middle Eastern markets and Qatar in particular.

The newly expanded commercial and technical teams have invested a great deal of time planning, developing and understanding Middle Eastern markets to provide services to customers based in this region. This involved better understanding the prevalent business practices, cultivating contacts and spending time in Qatar to develop relationships with key decision makers.

The Cloud Computing phenomenon has helped to remove geographic barriers to IT infrastructure and overseas companies are receptive to the expertise that the UK possess in this particular area. This attitude has been underlined by Sleeks on-going success in Qatar and has led to plans for a permanent presence in Doha, to better deal with business enquiries and customers in the country.

Sleek aims to further expand its overseas customer base and use its considerable command of Cloud computing to help global companies fully realise the organisational and financial benefits these technologies deliver.

About Sleek

At Sleek we like to do things a little differently. We create our hosting platforms around our customers and it is their needs and requirements that we keep at the heart of the way we work.

We are an internet infrastructure and Cloud solutions provider that specialises in the hosting infrastructure and systems required to deliver High Availability Internet platforms. We focus our knowledge and technical expertise on designing, building and supporting innovative solutions that achieve our customers goals.

Using only best-of-breed infrastructure to ensure superior performance and resilience, we support each solution we create with dedicated, highly experienced Internet and Cloud Engineers, not front-line call centre staff.

Hosting and Data Centre Services are managed from our wholly owned and operated Angel House Data Centres, with our own BGP IP Network and superb fibre connections to Tier 1 Telcos including BT, Cable & Wireless, KCOM, Level3 and Virgin Media.

This creative and customer centric approach has helped Sleek expand rapidly, with significant contract wins both in the Middle East and in the UK market.

For More Information

For more information or to arrange an interview, please contact:

Neal Wilkinson

Telephone: 0845 6381805

Email: nealw(at)sleek(dot)net







Robust Demand from SMBs to Drive Growth in Cloud Based Office Productivity Software Market, According to New Report by Global Industry Analysts, Inc.

San Jose, California (PRWEB) July 18, 2012

Follow us on LinkedIn Defined simply as an important variable that bridges the value of an output (product or service) with the cost of inputs, productivity is an important element in any workplace, be it in a factory environment or in an office. The level of office productivity as measured in the quality of the output, its timeliness and cost, is largely dependent on the right tools provided to empower the employee to perform better. The importance of office productivity can be put into perspective by the fact that lower productivity inputs and efficiency levels tend to hit businesses hard and risk their survival and sustainability, while employees with high productivity achievements are bound to steer the business in right direction. Companies are increasingly waking up to the importance of determining, tracking, and encouraging office productivity. This juxtaposed by the fact that measuring and improving productivity is trickier in an office than in a factory, is throwing the spotlight on a wide gamut of new generation office productivity tools. As the developed world shifts massively from manufacturing jobs to knowledge and service based lines of work, office productivity is being pushed even harder into the spotlight. A key emerging trend against this backdrop is the thoughtful integration of office productivity tools in most core business processes, which until now has been easily overlooked and dismissed. As companies step up to the challenge of doing more with less resources and run smarter, and leaner with fewer staff, the focus is on increasing business productivity, and the tools to achieve the same.

Cloud computing is expected to reshape the office productivity software market, creating new opportunities for professional productivity software developers, developing companies and vendors, and catalyzing vital changes in conventional product offerings for the consumers. Epitomizing frictionless self-service transactions, the cloud delivery models are irreversibly changing how office productivity software is developed, distributed and consumed. Right from providing remote storage for office productivity software to enabling provision of the same on demand and as a service, cloud computing will usher in a more democratic model of software availability and affordability, by providing a cost effective platform for office productivity software to reside and be accessible to enterprise users. The use of cloud computing in office productivity software delivery market is set to expand considerably in the upcoming years as small and medium sized productivity software developers/companies step up their efforts to build a cloud infrastructure for promoting and distributing their solutions.

The global cloud based productivity software market is expected to witness robust growth in the coming years, as enterprises increasingly opt for hybrid solutions and focus on supplementing in-house office productivity deployments with on-demand cloud solutions. This is primarily because of the fact that although client desktop offerings provide users a chance to gain complete control over their solutions, the strategy involves several bottlenecks encountered in the form of limited storage and computing capabilities. Also, traditional solutions are rigid and can only be used within the data center. These challenges are effectively met through cloud technology, which allow users to store and manage office productivity solutions such as word processors, spreadsheets, presentation apps, calendars, task planning applications, e-learning software and collaboration tools in a remote storage location and access the same on-demand as services without downloading and installing the software on their computer hard drives.

The need to increase collaboration among team members and increase operational flexibility in an enterprise are the primary factors driving increasing adoption of cloud based office productivity software among enterprises. Available over the cloud in a shared network, cloud based office productivity software enables users working from multiple systems to access their documents anywhere and anytime, make changes and share the same simultaneously, thereby creating a collaborative environment wherein all team members can participate in planning, designing and executing a project. Designed to support diverse workloads managed by organizations, cloud based office productivity software allows companies to cohesively generate and collect different types of information, including text, image, video and numeric data and ensure its useful sharing across the enterprise thus realizing a collaborative effort. By enabling information sharing across the enterprise, these solutions also provide tremendous flexibility for organizations to be prepared and respond to any changes in their productivity tasks.

Growing adoption of enterprise mobility strategy and rapid increase in number of mobile workers will additionally fuel demand for cloud based office productivity software market. Available over the cloud in a shared network, cloud based office productivity software enables mobile workers to easily access, make changes and save documents from a remote location from comfort of their handsets even as the same document is being used by an on-the-floor employee, thereby allowing for information sharing between corporate headquarters and mobile workers. Given the need for mobile workforce to constantly remain in touch with corporate headquarters and access business information even when away, the demand for office productivity solutions hosted on the cloud is growing at a robust pace. The SMB market will continue to be the primary revenue contributor for the cloud based office productivity software market. With SMBs generally having limited access to resources for building an internal IT team, acquiring necessary hardware and software solutions and requiring a data center that can quickly be up and running, the on-demand office productivity solutions that help address such critical business needs have therefore found instant success in this consumer cluster. Flexible pricing plans and easy implementation modules are expected to continue to drive demand for cloud based office productivity software market in the SMB segment.

As stated by the new market research report on Cloud Based Office Productivity Software, Asia-Pacific represents the most prominent regional market for cloud based office productivity software service, with annual revenue from the region waxing at a CAGR of about 32.05% over the analysis period 2009-2018. Thanks to robust economic development in emerging markets such as China and India, rapid industrialization, increasing shift of manufacturing and corporate activity from developed markets from developing countries, and subsequent boom in the enterprise segment in the region are the primary factors driving demand for cloud based office productivity software in the region. The need to match international standards in terms of productivity and efficiency and gain competitive edge are especially encouraging Asian enterprises to increasingly invest in cloud based office productivity solutions.

Major players in the global marketplace include Amazon Web Services LLC, Apple Inc., AT&T Inc., Adobe Systems Incorporated, Fujitsu Ltd., Google Inc., Hewlett Packard, Microsoft Corporation, International Business Machines, NetSuite Inc., Novell, Oracle Corporation, RedHat, Inc., Salesforce.com, Inc., Hancom Inc., Zoho Corporation, among others.

The research report titled Cloud Based Office Productivity Software: A Global Strategic Business Report announced by Global Industry Analysts, Inc., provides a comprehensive review of market trends, issues, drivers, company profiles, mergers, acquisitions and other strategic industry activities. The report provides market estimates and projections by annual revenue (in US$ million) for major geographic markets including the US, Japan, Europe(Fran