GoGrid Officially Comes Out of Beta with Performance and Feature Enhancements


San Francisco, CA (Vocus) August 19, 2009

Today GoGrid, the Cloud Computing service from ServePath, officially announced that its core cloud computing infrastructure hosting product is out of beta. GoGrid version 2.0 was released on August 6th, 2009, which included the important MyGSI feature that gives users the ability to create personal server images for rapid server cloning or parking.

With over a year and a half of innovation, development and engineering refinements, coupled with thousands of live customers running both Windows and Linux server infrastructure, GoGrid is clearly a leader within the cloud infrastructure hosting marketplace. Recently positioned in the “visionary” quadrant by a leading analyst firm, GoGrid enables IT professionals to have an alternative to costly dedicated, colocated or private datacenters by hosting that infrastructure in the GoGrid cloud.

Some notable points of GoGrid 2.0 and GoGrid in general:

Telax Hosted Call Center Continues to Minimize Repetitive Strain Injuries with the Release of New Feature Enhancements


Toronto, ON (PRWEB) March 14, 2013

Telax Hosted Call Center, a leader in cloud contact center solutions, announced today further enhancements to strengthen the ergonomic design of their Call Center Agent application.

Telax is determined to make their clients and their clients customers happy. For Telax clients, customer experience is so valued that the attention to their agents well-being is paramount. Taking the time to provide accessibility and a safer solution is a clear step in the right direction, especially for many of their public sector and enterprise clients.

Telax has always provided a very ergonomically designed solution to minimize RSIs (repetitive strain injuries), by promoting a neutral body posture and minimizing keystrokes and mouse clicks. Our clients agents can now leverage Dragon Naturally Speaking speech recognition or native Windows 7 capabilities to interact with the agent desktop software with voice commands, further strengthening this ergonomic design.

We continually develop features that focus on reducing RSIs while enabling fast access to essential information for the most efficient call routing, said Vladimir Pereira Chief Architect at Telax Hosted Call Center, Proper ergonomic design is necessary to prevent RSIs.

Other Telax features developed to reduce RSIs include: phone book with presence support, click-to-dial, and automatic status changes or customizable hot keys (or both!).

Telax plans to continue down this path adding ergonomic enhancements to ensure happy agents, and to enable clients to delivery excellent customer support.

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Telax Hosted Call Center, provides the capabilities to create a world-class customer care and service desk operation. By leveraging cloud computing, Telax delivers an advanced contact center solution with more functionality than traditional hardware at a fraction of the cost. Telax clients get a customizable, easy-to-use solution that includes responsive, full-service support and no long-term contracts. The simplicity delivered by Telax Hosted Call Center enables clients like Best Buy, Johnson & Johnson, CI Investments, Health Canada and the GSA, to provide the best service to their customers, valuable business intelligence to their executives, and a user friendly solution for their agents. The result is a better customer experience today and a better organization tomorrow. And Everybodys Happy. For more information download the Telax info sheet.







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Doble Group Chosen to Provide CRM Training and Application Enhancements for Seychelles Leading Telecommunications Provider


Miami, FL (PRWEB) September 13, 2012

Doble Group, LLC, a consulting firm that focuses on improving business results through the implementation of CRM and Performance Management solutions and the alignment of its teams and processes for success, announced today that Cable & Wireless Seychelles (CWS), the leader in the telecommunication sector in The Republic of Seychelles, has selected the company to provide Salesforce CRM training and sales workflow enhancements.

Cable & Wireless Communications has had a presence in the Seychelles since 1893 and provides mobile, fixed line and broadband to the islands. Though CWS recently became connected to the SEAS Undersea Fiber Optic Cable and is now able to offer the service to the people of Seychelles, the company did not have a proper sales tracking system. In addition to providing training on how to use the system to its fullest capacity, Doble Group provided CWS with application enhancements to customize the Salesforce CRM to meet its specific workflow requirements.

Since we started working with Doble Group, our salespeople are using more data for their sales and are capturing more information, which is helping us close deals, explained Margaret Zarine, Manager of Sales for CWS. Theyre applying what theyve earned through the training and are able to identify issues to better manage our customers. Weve had so much success, were looking at other training that Doble Group can provide for us.

About Doble Group, LLC

Doble Group combines sales performance improvement consulting with cloud computing technologies to improve business results for companies throughout the U.S., Central America, the Caribbean and Latin America. The company understands the importance of delivering and supporting integrated, end-to-end solutions for customers and is uniquely qualified to deliver these services through hands-on experience. Our mission is to deliver holistic business solutions that deliver bottom-line results to clients. For more information, visit: http://www.doblegroup.com.

uptime software Introduces Collaborative, Community-Based Product Enhancements

Toronto, Ontario (PRWEB) September 26, 2011

uptime software, Inc., a leader in IT systems management performance and availability software for midmarket and enterprise organizations, today introduces The Grid a community-driven site where up.time users can review and share custom up.time product enhancements and modifications. The Grid is a free-of-charge portal linked from the uptime software Web and support sites where clients can retrieve, rate, comment on and share plug-ins a truly collaborative mind-share to maximize the customer experience of the award-winning up.time infrastructure management software.

A recent uptime software client survey revealed that more than one third of its customer base leverage up.times flexible architecture to create custom product enhancements such as new plug-in monitors, unique modifications and other product additions. Many of those clients expressed an enthusiastic desire to share and trade their product modifications with other up.time users. Now with The Grid, customers can share these custom product modifications with each other in a true collaborative community forum.

Who knows our product better than our customers? asked Alex Bewley, CTO of uptime software. Our customers know what capabilities and add-ons are required for their environment, and we listen and deliver. In addition, we encourage our customers to embrace the idea of being an extension to our product development team and to build on up.times flexible platform to squeeze more performance from their product investment. The Grid allows our users to share their in the trenches product knowledge and even trade actual product add-on functionality.

The up.time architecture is extensible and primed for future growth, which allows IT administrators to start with deep server monitoring, rapidly evolve into full-fledged service level management, and then adopt more complex IT service management constructs, all with a single-pane-of-glass user interface. With up.time, IT can leverage technology enhancements and even changes in market dynamics to tighten service level agreements and raise perceptions of IT competence and accountability through continuous service improvement.

up.time provides a deep, complete yet simple to use IT Systems Management suite designed for mid-market and enterprise companies that will monitor physical, virtual and cloud servers and applications, along with mechanisms for enforcing service level agreements and provide for capacity planning.

Relevant Links

-The Grid

uptime software
uptime software Blog
up.time Features

Follow uptime software on Twitter: http://twitter.com/#!/uptimesoftware

About uptime software

uptime software inc. is a privately held corporation founded in 2001 and headquartered in Toronto, Canada. uptime produces deep, easy-to-use, affordable and complete IT Systems Management software that simplifies the performance and availability management of physical, virtual, and cloud servers and applications from a single dashboard. Proven with over 900 customers in 32 countries, up.time offers the depth that large, heterogeneous infrastructures require, yet is easy and affordable enough for the mid-enterprise. uptime specializes in: datacenter server monitoring, virtual server monitoring, cloud monitoring, capacity planning, SLA monitoring and application monitoring.

To learn more about uptime software, please visit us online at http://www.uptimesoftware.com.

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