New interactive resource from NewVoiceMedia offers a compelling insight into customer communication around the world


London (PRWEB UK) 25 July 2014

Leading cloud contact centre vendor NewVoiceMedia has created an interactive graphic which allows users to compare and contrast the customer service of contact centres across the globe.

The company, whose clients include PhotoBox, Wowcher and Topcon, created the tool to highlight the importance of excellent customer communication. Todays customer is changing the world of service. Theyre using more channels, will switch businesses following an inadequate experience, and a third (31 percent) will take their revenge online; but businesses can boost their business by getting it right, with 71 percent claiming they would recommend a company following a positive experience.

Jonathan Gale, CEO of NewVoiceMedia explains, We conducted research last year which found that businesses lose

IT Consultant Reports Multiple Monitors Increase Productivity and Customer Satisfaction


Hoboken, New Jersey (PRWEB) July 17, 2014

A new article from eMazzanti Technologies cites both outside professional research and in-house experience to show that multiple monitors (four per technician in this case) increase staff productivity up to 65% with a resulting increase in customer satisfaction. The article makes a strong case for multiple monitor setups which have been questioned in some recent publications.

Limiting yourself to a single monitor is like having a desk the size of a single piece of notebook paper. More digital workspace always translates into more productivity, stated Carl Mazzanti, CEO, eMazzanti, Technologies

The informative article, Multiple Monitors Increase Support Staff Productivity and Customer Satisfaction, identifies the specific benefits of using multiple monitors and lists highlights from the substantial industry research to back up the IT Consulting companys figures and experience. Below are a few excerpts. Click here for the complete article.

eMazzanti Improves Customer Service with Quad Monitors

The engineers at eMazzanti Technologies use multiple monitors, usually four per technician, to improve their performance and provide faster and more effective customer service.

The extra monitors put more information within their field of view, allowing them to work faster, resolving problems in less time. For example: they can access the customers desktop or server remotely while referencing a knowledgebase, the customers history and job ticket all at the same time.

Adding a second monitor meant an instant 20 to 30 percent increase in productivity, said Mazzanti. For every monitor we added after that, weve seen a three to five percent improvement. You may be able to get a 50 to 65 percent bump in productivity overall

Dual Monitor Research Agrees

At least five studies in the past ten years have concluded that multiple monitors and increased monitor size improve employee productivity, including:

The Bunker Customer Voipfone Wins Prestigious Royal Acclaim


(PRWEB UK) 11 September 2013

The Bunkers customer Voipfone, a pioneering telephony company, has recently won the nations highest business accolade – The 2013 Queens Awards for Enterprise Innovation category. The award follows the latest in a long line of recognitions for the ground-breaking company founded in 2004 by Colin Duffy and Lee Rose.

Voipfone is a fast growing, profitable and successful company which, since 2012, has won virtually every award open to a telephony company including one never given before to any telephone company, the Institute of Customer Services, Customer Focus Award.

The Bunker provides Voipfone with reliable, Ultra Secure Colocation for a fully cloned Voipfone network solution from its Kent data centre. Voipfone duplicated and expanded its entire network, enabling it to provide a vital, robust, secure, real-time virtual phone system to its customers whose businesses are reliant on an uninterrupted service.

Simon Neal, Director of Data Centre Services at The Bunker, said: Im delighted Voipfone has won this prestigious award; its just one in a long list of well-deserved awards. This latest recognition is a real testament to their commitment in providing trustworthy, virtual telephone systems to small businesses who, just like large organisations, demand the same high level of service but at a fraction of the cost.

About The Bunker

The Bunker provides Ultra Secure Cloud, Hosting, Colocation and IT Services from within the UKs most secure facilities, outside the M25 yet within easy reach of London.

At The Bunker, we put security first and keep some of the most demanding businesses Ultra Secure and available.

Both our data centres are former nuclear bunkers, upgraded with millions of pounds of investment in networking infrastructure, fire suppression, power and cooling.

We have a culture built on security – we call it The Bunker ProtocolTM, which incorporates physical, human and digital security processes. Combining all three elements is the only way to ensure your data is Ultra Secure against the variety of todays threats.

Its an environment that keeps businesses safe. From power outages, hacker attacks, malware, spyware, and computer viruses, to flooding, extreme weather conditions or terrorist threats, our unique approach to security covers all aspects to keep your data safe.

For more information, visit http://www.thebunker.net.

Email: marketingteam(at)thebunker(dot)net

Follow The Bunker on Twitter: https://twitter.com/_TheBunker

Connect with The Bunker on LinkedIn: http://www.linkedin.com/company/the-bunker-secure-hosting

About Voipfone

Voipfone is an Internet telephone service provided by iNet Telecoms Ltd, a London-based company which was formed to develop the latest voice over Internet technologies. It offers web-based, self-service and low-cost, high-quality services that have more advanced features than the old public switched telephone network (PSTN).

For more information about Voipfone, visit http://www.voipfone.co.uk.

VoIP (Voice over Internet Protocol) is a way of making telephone calls over the internet without needing to use the traditional telephone networks. Calls to other users of this technology are free, no matter where the caller and called party are in the world. Winners of Best Business VoIP Provider – ITSPA Awards 3 years in a row.

For further information please contact:

Michaela Pettitt

iNet Telecoms Ltd (Voipfone)

Tel: 0044 (0)2070432030

Email: pressoffice(at)voipfone(dot)co(dot)uk

Site: http://www.voipfone.co.uk







More Cloud Hosting Press Releases

GigeNET Best customer service in Hosting Industry! Service, Service, Service

Arlington Heights, IL (Vocus) August 2, 2010

GigeNET http://www.gigenet.com a Dedicated server and Co-Location provider is focused on providing the best experience for its customers. With a new Sales structure, extended Sales hours and improved customer support, GigeNET once again proves that being focused on providing the best service is appreciated by Dedicated Server customers around the globe. Specializing in higher end dedicated hosting and Co-Location solutions. GigeNET has with its new version of Cloud Computing once again extended the Customer experience Combining Dedicated Servers, Co-location and Cloud computing allows GigeNET customers to mix and match services to fit their needs. We are not trying to fit a customer in a box of preexisting services, we make the service fit our customers needs a company representative stated. Being flexible allows our customers to build their own unique solution and do it within their budget

With outstanding and knowledgeable Tech Support personnel GigeNET sets an industry standard and is expanding on its lead in customer satisfaction. Many reviews about GigeNET reflect that dedication to that philosophy. We are a reliable partner to our customers, top notch network and top notch support.

GigeNET Dedicated Servers http://www.gigenet.com are all built with branded components and configured for highest levels of reliability. With Gigabit ports available and route optimized premium Bandwidth providers on a multi homed network, GigeNET has earned a reputation for a high performance network and outstanding technical support.

GigeNET now also added Cloud Servers http://www.gigenetcloud.com and the ability to connect Cloud to Dedicated or Co-located environments. The ability to connect through private VLANs from Cloud to Dedicated or Co-Located Servers give GigeNET clients a large array of features useful to many established and growing organizations. The ability to use Cloud Servers for development and to back up Co-Located Servers or Dedicated Servers has shown to be an exciting new feature to all GigeNET clients.

Rapid deployment Dedicated Servers and instant GigeNETCloud Servers give GigeNET clients the flexibility todays businesses demand.

GigeNET, GigeNETCloud and Coloquest http://www.coloquest.com your solutions Datacenter.

For more information visit http://www.gigenetcloud.com

Gigenet GigeNETCloud and VPSHive are subsidiaries of DMP LLC.

545 E Algonquin Road, Suite D Arlington Heights, IL 60005 ph. 800-561 -2656

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ITX Design to Launch New Customer Service and Support Facility in Coastal Oregon in July of 2013


Portland, OR (PRWEB) June 26, 2013

Web hosting provider and custom website development firm ITX Design announced on Tuesday it is opening its new customer service facility in coastal Oregon next month to meet increasing customer growth as the company expands website design services to their existing hosting customers across the United States and Canada.

The move comes a few months after ITX Design launches their completely redesigned website and expands their line of hosting, VPS, and design services.

ITX Design will be opening the Oregon customer service center on July 4th, which will bring more options and convenience for current customers and ultimately attract new business.

The company currently operates two data centers located in Fredericksburg, Virginia and Las Vegas, Nevada. The addition of the 24/7 customer support center in coastal Oregon firms up a growing infrastructure that has shown tremendous growth during the course of the year.

Our service hosts important web sites for companies that need to remain secure, online 24/7, backed up and safe. As we expand our custom website design department, we will have a growing demand for non hosting related support issues, said ITX Design CEO Doug Davis. Clients can opt between two completely separate regions and different time zones. We want to attract more small businesses to host their information and design their platforms with round the clock support on all fronts”

ITX Design provides a wide range of services, including web hosting, custom website design and development, cloud hosting, and much more. Customers will always have the option of choosing their primary location for web hosting and a secondary location.

CEO Doug Davis says ITX Design is on track to earn record breaking revenues in 2013. For the last 5 years, profits have steadily increased, while revenue from custom website design services have vaulted the revenue streams to unprecedented levels.

The Virginia data center expanded its capacity by half last year to accommodate customer demand. ITX Design nearly tripled its full time staff in the last year, and has plans to advertise career opportunities for an additional nine positions, for database administrators, server administrators and software developers.

ITX Design is the most reliable and efficient web hosting and domain registration provider in the United States. They provide dedicated servers, shared web hosting and domain registration for small businesses including Server Hosting, WordPress Hosting, Reseller Hosting and much more. Their expert staffs review servers at ITX Design and supports them 24/7 efficiently.

ITX Design was established in the year 2001 by a group of software professionals. The main motive of this organization is to provide web hosting and other associated services at highly competitive and attractive rates. Over the past decade, since its inception this organization has won many prestigious awards thus establishing it as a leader in this industry.

ITX Design has been defined as one of the most trusted service providers of this industry, maintaining an impeccable track record of 99.99% up time average.

To find out more, simply visit http://itxdesign.com/, or call 866-577-1442







VanillaSoft Receives TMC CUSTOMER Magazine 2014 Product of the Year Award


Plano, TX (PRWEB) February 04, 2014

VanillaSoft announced today that TMC, a global, integrated media company, has named VanillaSoft as a TMC CUSTOMER Magazine 2014 Product of the Year Award winner.

VanillaSoft CEO, David Hood, said, VanillaSoft is proud to be a repeat recipient of the TMC Product of the Year Award. Our entire team has worked tirelessly to provide inside sales teams and other sales-by-phone professionals with an easy-to-use yet sophisticated lead management software solution. 2014 promises more new features and enhancements that our clients will benefit from greatly.

On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor VanillaSoft with a 2014 Product of the Year Award, said Rich Tehrani, CEO, TMC. VanillaSofts Lead Management Software solution has proven deserving of this elite status and I look forward to continued innovation from VanillaSoft in 2014 and beyond.

The 16th Annual Product of the Year Award winners are published in the January/February 2014 issue of CUSTOMER magazine, http://customer.tmcnet.com/.

For more information about the CUSTOMER 2014 Product of the Year Awards or any of the TMC media properties, please visit http://www.tmcnet.com. To start a VanillaSoft free trial, please visit http://www.vanillasoft.com/products.

About VanillaSoft

VanillaSoft is the award-winning Lead Management Software and CRM solution for phone-centric selling. VanillaSoft enables thousands of individuals and sales teams to do more than store their data and report on it like traditional CRM. VanillaSoft customers drive productivity by deploying an award winning Best-in-Class feature set which includes next-best-lead routing, auto-dialing, on-board intelligent messaging, integrated e-mail, real-time lead distribution, live dashboard and digital call recording.

With VanillaSoft, typical users realize a productivity increase of 30% to 100% over traditional CRM, creating an easy to justify ROI. VanillaSoft dials over existing phone systems or VOIP meaning no new or high fees for telecom. VanillaSoft is based in Plano, Texas, where it has served a global client base since 2005.

TMCs CUSTOMER Magazine

TMCs CUSTOMER magazine premiered in September 2012 and is the industrys new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit http://customer.tmcnet.com for more information.

About TMC

TMC is a global, integrated media company that supports clients’ goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world’s leading business technology event, as well as industry events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; Cloud4SMB Expo; Customer Experience (CX) Hot Trends Symposium; DevCon5 – HTML5 & Mobile App Developer Conference; LatinComm Conference and Expo; M2M Evolution Conference & Expo; Mobile Payment Conference; Software Telco Congress; Super Wi-Fi Summit – The Global Spectrum Sharing and TV White Space Event; SIP Trunking, Unified Communications & WebRTC Seminars; Wearable Tech Conference & Expo III; Fitness and Sports Wearable Technology (FAST) Expo II, WebRTC Conference & Expo IV; and more.

For more information about TMC, visit http://www.tmcnet.com.

VanillaSoft Contact:

Kevin Thornton

Executive VP, Sales & Marketing

866-763-8826 x359

kevin(at)vanillasoft(dot)com

TMC Contact:

Filosync Corporation Responds to Customer Demand, Launches Enterprise File Sync and Share Product Combining Cloud Computing With End-User Control

Wakefield, MA (PRWEB) December 10, 2013

Filosync Corporation today launched Filosync, a secure enterprise file sync and share solution. Filosync enables users to collaborate on files in real-time, and enables IT to control and protect those files. Filosync client apps are available for Mac and iOS. Filosync Server software is available for both Amazon Web Services (AWS) cloud deployment and on-premises deployment on a variety of operating systems.

Filosync employs a “trust no one” approach to security. All files are encrypted on the client device before being transmitted to the server. Encryption keys are never stored on the server. All data are protected in-transit and at rest with AES 256-bit encryption. Filosync Corporation has no access to the customer’s servers, clients or data.

“Many users of Arq, our popular Mac backup solution, have been asking for a file sync and share product that gives them control of the server side,” said Stefan Reitshamer, founder of Filosync Corporation. “They’re not allowed to put corporate files in Dropbox or other SaaS offerings for regulatory reasons because they can’t control what those SaaS offerings do with the files. We built Filosync to bring file sync and mobile access features to customers who need to keep their data under their control. We believe that getting the benefits of cloud computing and mobile access shouldn’t require handing your confidential files over to a third party.”

The server side of Filosync can run on-premises on the customer’s hardware, or in the customer’s AWS account. “Flosync’s AWS approach is the best of both worlds,” Reitshamer said. “You get the benefits of cloud computing in that don’t have to buy or maintain any hardware, but you still have control because it’s your AWS account, not the software provider’s account. And your files are protected because everything’s encrypted before it’s even sent to AWS.”

Filosync’s licensing and operating approach also removes risk for the customer. Instead of a SaaS or subscription approach, Filosync software is purchased as a traditional software license, with 1 year of support and upgrades included; ongoing support and upgrades are available for an additional fee. “Business customers wanted this license instead of a subscription approach because it reduces risk for them,” Reitshamer said. “They want to pay for ongoing support because support keeps being awesome, not because the software stops working if they don’t pay.”

Filosync’s approach of giving customers full control extends to pricing and setup as well. Pricing is straightforward and listed on the company’s web site. Product setup is simple and takes 5 minutes or less.

Filosync is available now. Visit filosync.com to learn more.







VPS.NET Launches its Customer Care Promise


SALT LAKE CITY, Utah (PRWEB) April 18, 2013

Leading cloud hosting provider, VPS.NET, recently introduced its new customer care promise that sets in stone a high level of committed customer service through the entire client experience. These promises include a 30 day money-back guarantee for all products and services, as well as a service level agreement for all customers.

The 30 day money-back guarantee allows customers to gain a full refund on money paid for products and services with which they are not fully satisfied. This gives customers the opportunity to test out a cloud server or app and see if it meets their expectations. The service level agreement guarantees 99.9 percent uptime for non-managed clients and 100 percent uptime for clients with full management. The other four elements that complete the customer care promise are instant account setup, a transparent management team, 24/7 phone support and a flexible product line.

The customer care promise is our way to reassure customers that we will provide a reliable cloud solution for years to come,” said Rus Foster, the cloud product manager for VPS.NET. “This is the first time we’ve officially offered a product wide money-back guarantee and service level agreement; we know it will confirm a customers decision to purchase from us with complete confidence.”

VPS.NET made an impact as one of the first cloud hosting providers and has built up a network of cloud websites and servers in locations all over the globe, offering a reliable, scalable and flexible hosting experience. VPS.NET cloud servers provide customers a way to host their website on some of the most powerful hardware while only paying for what they use. In addition, customers enjoy full redundancy, giving a more stable hosting experience than is possible at the same cost on traditional hardware.

“Weve built the VPS.NET platform to ensure our flexible cloud servers and applications are without delays or downtime so our customers can focus on what matters most to them,” said Foster. Our six promises get to the heart of what we want for our customers and what they want from us. We’re really pleased to have laid out exactly what we intend to deliver.”

The promises can be read in full on the VPS.NET website and apply to all products and services starting immediately. These promises clearly demonstrate a level of confidence and transparency that few cloud providers are will or able to provide.

ABOUT VPS.NET

WPP Implements Integrated Solution to Enhance Customer Service and Workflow Management in Its Service Department

(PRWEB) November 04, 2013

Worldwide Power Products (WPP), a power-generation equipment provider to industrial and petroleum clients worldwide, today announced it has deployed a new, expertly-configured solution that will unify, coordinate and provide visibility into the processes and activities surrounding its Service offering. Delivered by software company Asset Optics, the computerized system will increase departmental operating efficiencies, reduce costs and enable WPP to provide even better, more effective service to its clients.

The system we have configured for WPP will provide a more coordinated and integrated business workflow between sales, operations and finance, said Asset Optics Founder Mike Edwards. All departments engaged with the customer will now have, in a single location, complete visibility into all customer interactions.

Having this 360-degree visibility is a key to providing the excellent service that is WPPs hallmark, as it enables all departments to view, and if necessary follow-up on, any prior customer interactions, no matter where or with whom they occurred.

Asset Optics has also created a data-driven workflow that works with feedback in work orders to help the Service sales team follow through on additional work technicians identify in the field. With a click of the Workflow button, the system will take the details from a mechanic to a quote that can be refined and sent out immediately to the customer, giving them the information they need to make a timely and informed decision.

As a very rapidly growing company, WPP found that its processes were following their own technology paths and becoming increasingly disconnected from one another, said WPP Executive VP Mark Lum. Implementing this system accomplishes for our internal operating departments what we have already achieved for our inventory database and maintenance methodologycomputerized, integrated solutions that put the customers needs first.

About AssetOptics

AssetOptics is a privately held company with deep domain expertise in Enterprise Asset Management. AssetOptics CMMS/EAM is a native Force.com application, benefiting from the reliability, scalability and performance of salesforce.coms trusted enterprise cloud computing platform. To test drive AssetOptics CMMS / EAM, please visit the AppExchange at http://www.salesforce.com/appexchange/.

For more information about AssetOptics.com, please visit http://www.AssetOptics.com or call 678-932-9286.

About Worldwide Power Products

Recognized by Forbes Magazine as one of Americas 100 Most Promising Companies and ranked among the Inc. 500 fastest growing privately-held companies, Worldwide Power Products specializes in power generation equipment including new and used engines and generator sets. As an independent company based in Houston, Texas, the company buys and sells new and used generator sets and engines worldwide. In addition, the firm provides engineering, maintenance and repair plus rental services. Generator sets range in size from 20kW – 3000kW and engines range in size from 150hp – 4000hp. Brand specialties include Caterpillar generator sets and engines and Cummins generator sets. For more information and a complete list of inventory, visit: http://www.wpowerproducts.com.







Tempus Nova Providing Google Approved Customer Success Services


Denver, CO (PRWEB) July 24, 2013

Google Enterprise Premier Partner Tempus Nova, Inc. will now be providing Customer Success Services (CSS) for Google Apps, approved by Google. The CSS program provides proactive support, consultative services and communications via product updates and in-person events. CSS also provides access to Googles Premium Customer Network (PCN), a Google Group designed for product discussions and Q&A. To deliver Google Enterprises high-caliber services offering, Tempus Nova must be a Google Apps Premier Reseller that has met criteria specified by Google for delivering a consistently high standard of support and advisory services for Google Apps.

The CSS program is designed as a value-add for customers that would like the option of ongoing advisory services following a deployment. CSS also serves as an advice and consultancy platform to assist with change management and provide Google Apps usage guidance to customers. Finally, CSS offers enhanced 24/7 technical support targeted to the customers business needs and prioritizes responses to support issues.

Tempus Nova is dedicated to delivering this new program as a successful and valuable asset for customers desirous of ongoing professional services following their deployment. To support this new program, Dave Jackson has been engaged as the first Customer Success Manager (CSM) for one of our largest commercial customers. Dave Hill, Senior Program Manager, has been providing consultative services for one of our largest State customers, and Phil Behmer, Senior Technical Engineer, has been tasked with defining the service tower components in the CSS program to ensure our customers have the best possible support experience.

The CSS offering will enable Tempus Nova to strengthen our relationship with our customers, deliver ongoing consultative services long after deployment, and provide visibility into our customers broader technology needs. — Didi Dellanno, Vice President, Tempus Nova, Inc.

About Tempus Nova

Tempus Nova, Inc. is a Google Enterprise Premier Partner and authorized Google Apps Reseller. We specialize in Google enterprise cloud solutions, Google Apps implementations, cloud computing, and application development. Founded in 2001, Tempus Nova has a proven track record of consistently delivering projects on time and on budget. Additional information about Tempus Nova may be found at tempusnova.com.

For additional information, press only: Heather Call, Director, PR/Marketing, (720) 336-9915, heatherc(at)tempusnova(dot)com