HealthLine Systems’ Celebrates 27 Years of Innovation for Healthcare Contact Centers

San Diego, California (PRWEB) August 21, 2013

2013 commemorates HealthLine Systems 27th year of bringing fresh contact center solutions to healthcare with a series of industry firsts: the first integrated physician and service referral solution, the first revenue reconciliation tool, the first automated telephonic and direct mail outbound solution, the first software to offer clinical guideline protocols from world-renowned Cleveland Clinic, the first Internet-based physician-finder and class registration application, and the first fully Web-enabled contact center solution with a Web-browser user interface.

HealthLine Systems CEO Dan Littrell commented, “We are proud of our record of innovation to help clients address pressing challenges in a complex industry. Todays EchoAccess solution enables improved access to care and provides meaningful tools to improve population health.”

EchoAccess supports population health improvement

Reduce avoidable readmissions with outbound call queuing and documentation system for discharge follow-up calls; triage to clinically appropriate care; streamline transitions of care; provide personalized navigation; eliminate roadblocks to care with shorter appointment wait times; support one-call preregistration; reduce call processing time; document kept appointments; deploy physician-to-physician consult with one-call physician access to specialists; and protect tax-exempt status by documenting non-compensated community benefit.

A quarter century of HealthLine Systems innovations for call centers


TELUS selects Enghouse Interactive to support Cloud Contact Centers in Canada

Phoenix, Arizona (PRWEB) April 07, 2014

Enghouse Interactive, developer of the most comprehensive portfolio of interaction management solutions, is pleased to announce that TELUS has selected Enghouse Interactives Contact Center: Service Provider (CCSP) Cloud solution to support contact center services in Canada.

TELUS Sourcing Solutions, (TSSI) is a leading provider of cost-effective and innovative Human Resources, Talent Management and Contact Center solutions in Canada, with demonstrated experience delivering this suite of services with a core competency in the public sector.

TSSI is owned by TELUS, one of Canada’s largest telecommunications companies ( TELUS provides extensive wireline, wireless and data services throughout Canada and is recognized as a leader and an innovator in the use and application of technology.

TSSIs Contact Center Solution will be based on Enghouse Interactives CCSP, an all-in-one virtual contact center suite that includes multi-channel IP ACD with Universal Queuing, self-service via Interactive Voice Response, (IVR), CTI, predictive outbound dialing, multimedia recording, administrative tools, and advanced integration capabilities. CCSP supports all customer communication channels, including telephone, email, web chat, web voice, web video, web collaboration and voicemail on a high capacity, high availability, career-grade hosting with the deployment architecture and economies of scale of a multi-tenant platform.

Chad Wormington, Strategic Director Contact Center Technologies & Services, selected Enghouse Interactive CCSP based on the TELUS commitment to learn from our customer feedback and take action to get better every day.

Our Contact Center customers are asking for Canadian hosted and managed Cloud solutions with rich features, flexible administration and robust security capabilities in a multi-tenant pay per use platform. Reducing capital investments and ongoing operational costs while leveraging technology which scales to meet their business needs are significant considerations for our customers.

We believe Enghouse Interactive provides the solutions we need to deliver on our commitment to our customers to put them first.

We are excited to partner with TELUS for their hosted contact center offerings,” said Christoph Mosing, President, Enghouse Interactive. “The multi-tenant platform model is the most efficient and effective deployment strategy and provides the flexibility that modern Cloud computing solutions require.” “Carriers know that when they work with us, they are working with a company that specializes in meeting their unique needs. Christoph explained.

To learn more about Enghouse Interactives Cloud platform offering in Canada with TELUS, call us at 1-800-788-9733 and ask for Sales to schedule a demo with one of our sales representatives.

About Enghouse Interactive

Enghouse Interactive delivers technology and expertise to maximize the value of every customer interaction. The company develops the most comprehensive portfolio of interaction management solutions. Core technologies include contact center, attendant console, predictive outbound dialer, knowledge management, IVR and call recording solutions that support any telephony environment, on premise or in the cloud. Enghouse Interactive has thousands of customers worldwide, supported by a global network of partners and more than 700 dedicated staff across the company’s international operations.

Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol “ESL.” Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists including Arc, CosmoCom, Datapulse, Syntellect, Telrex, Trio, and Zeacom. Learn more at

3CLogics Technology Integration with SugarCRM Lets Customers Take Advantage of a Secure and Intuitive Cloud Based Contact Center System

Rockville, MD (PRWEB) February 28, 2013

3CLogic, the leader in cloud-based contact center software hosted on Amazon Web Services (AWS), today announced the integration of its contact center software solution with SugarCRM, the market-leading customer relationship management (CRM) company that enables effective customer engagement enterprise-wide. The new integration, called 3CSugarCRM, allows for seamless integration between SugarCRM and 3CLogics inbound, outbound, and blended contact center applications.

By leveraging this integration, joint customers will achieve:

1. a 360 degree view of all voice, chat, text, and social media interactions across the contact center within SugarCRM

2. PCI compliance by negating the need to store customer credit card information in SugarCRM or in the 3CLogic contact center platform

3. an increase in productivity of sales reps and customer service reps since there is no need to enter duplicate information on various screens and different systems

4. cost savings by integrating their phone and CRM systems

This partnership will bring the benefits of a secure and highly available cloud based contact center system to SugarCRM customers. Off-the-shelf integration between SugarCRM and 3CLogic means customers dont have to risk the uncertainty of complex software development projects, said Ramana Reddy, Director of Client Services of 3CLogic. They can be confident that the two systems will work together seamlessly.

SugarCRM is committed to enabling effective customer engagement for all customers, said Lorna Heynike, Senior Vice President of Marketing for SugarCRM. Our partnership with 3CLogic will provide customers with a 360 degree view of customer interactions across the enterprise, including call center applications. Customer facing professionals can quickly understand activity associated with each customer across channels from a single view, avoid surprises and engage proactively with their customers, and speak with a single voice across the organization.

About 3CLogic

3CLogic, headquartered in Rockville, MD, offers a full suite of cloud based inbound and outbound customer interaction channels such as voice, chat, and social media, which integrate with existing Customer Relationship Management (CRM) software. This integration provides businesses with a 360 degree view of all customer interactions regardless of the channel chosen by their customers. With 3CLogic’s cloud based Contact Center, companies have more accurate and timely information about their prospect or customer and they can more efficiently respond to communications, ensure customer satisfaction with better service, and drive toward a larger lifetime value of each account, customer or client.

For more information, please call 800-350-8656. You can visit 3CLogic on the web at: You can also connect with us on Twitter or Facebook.

About SugarCRM

SugarCRM democratizes customer engagement, empowering every professional who interacts with the customer to excel at their job. SugarCRMs market leading open Customer Relationship Management (CRM) platform delivers the agility, flexibility, and security required to equip each customer facing professional with the information and tools they need to effectively collaborate and engage with their customer, both within and beyond the enterprise. SugarCRM applications have been downloaded more than 11 million times and currently help over 1,000,000 end users across disciplines effectively engage their customers. More than 6,000 paid subscriber customers have chosen SugarCRM’s On-Site and Cloud Computing services over proprietary alternatives. SugarCRM has been recognized for its customer success and product innovation by CRM Magazine, InfoWorld and Customer Interaction Solutions.

For more information, call (408) 454-6900 or 1 87 SUGARCRM toll-free in the US, email, or visit You can also connect with SugarCRM on Facebook, Twitter and YouTube.

Media Contacts:

David Rastatter



Kevin Cheng

Sparkpr for SugarCRM


More Cloud Computing Press Releases

Theme Setup within Q-Suite 5.7 Provides Multi-Tenant Cloud Contact Center Service Providers with Brand Differentiation

Fredericton, NB (PRWEB) August 21, 2012

Indosoft Inc., leading provider of multi-tenant call center software for Asterisk based Cloud and on-premise contact centers, has introduced the ability to create and modify Agent and Admin screen themes within Q-Suite 5.7. This feature allows managed hosted service providers to brand and theme their multi-tenant call center service at tenant level. It also enables channel partners to re-theme and brand the white label version of this industry leading call center software.

Capability to setup themes within Q-Suite 5.7 provides full control over the look, feel and organization of its web interfaces. Q-Suite is designed as a multi-tenant call center software and its themes are enforceable at tenant level, creating unique look and feel for every tenant. Organizations with internal or special CRM user-interfaces can also use Q-Suite’s well developed API to add CTI functionality to their existing screens.

Managed service providers offering contact center as a service in the Cloud, and white label partners looking to migrate to VoIP based call center platform, can employ Q-Suite and benefit from this full-featured contact center software for industry leading Asterisk. Its scalable and flexibility architecture provides easy out-of-the-box configurations for distributed multi-site operations, Cloud or Hosted installations and remote as well as at-home agent setup.

With the convergence of voice and IP telephony, hosted service providers are looking to add managed contact center service to their portfolio, said Gabe Bourque, CEO of Indosoft Inc. Q-Suite 5.7 is a complete call center software that leverages the immense power of Asterisk PBX. Its powerful ACD, Dialer and Web interfaces create the most compelling contact center platform. Managed service providers and white label partners can take advantage of its extensive web service API and integration to Workforce Management, Call Recording and Speech Recognition libraries. Integration to back-end systems and custom CRM have never been this simple.

About Indosoft Inc.

Indosoft Inc. is a global provider of Asterisk based contact center technology solutions. It is the developer of industry leading call center software for Asterisk, providing contact center solutions to medium and large contact centers around the world for over twelve years. It also licenses its ACD for Asterisk with .NET and socket library to enterprises utilizing Asterisk in their product line. Indosoft has been making available Q-Suite ACD for offering private label call center solutions using Asterisk.

Find More Cloud Hosting Press Releases

Voxeo and Presence Technology Partner to Power First-of-its-Kind, End-to-End Hosted Contact Center Solution

Orlando, FL and Atlanta, GA (PRWEB) August 13, 2012

Voxeo, the leading provider of Unlocked CommunicationsTM, and Presence Technology, an international software provider of multi-channel Contact Center solutions, announced today the worldwide availability of an end-to-end Hosted Contact Center solution that uniquely addresses the evolving requirements and challenges of todays mission critical, blended contact centers.

Presence selected Voxeo to deliver the Hosted Contact Center solution, which combines Voxeos best-in-breed Unified Self-Service platform, including its Prophecy Interactive Voice Response (IVR), with Presences industry-leading Contact Center software suite focused on improving and streamlining customer service operations. The integrated solution is hosted in Voxeos highly scalable cloud, which is used by thousand of companies worldwide.

As companies seek ways to better manage costs and resources, the availability of an all-in-one Contact Center solution built on market-leading technology and a high performance, battle-tested network makes the business case for cloud hosting more attractive than ever, said Jose Luis Casta

Telax Receives 2012 IP Contact Center Technology Pioneer Award from Customer Interaction Solutions Magazine

Norwalk, CT (PRWEB) July 17, 2012

Telax Hosted Call Center announced today that TMC has named them as a recipient of a 2012 IP Contact Center Technology Pioneer Award from Customer Interaction Solutions, the leading publication in CRM, call center and teleservices industries since 1982.

The Telax Hosted Call Center solution is an adaptable offering that is implemented in multiple markets across North America and the World with a focus on enterprise companies, the public sector, and service providers.

Telax provides a contact center solution complete with IVR, ACD, reporting, and recording services, and also prides itself on being fully adaptable in order to meet the needs of a diverse range of clients. Telax provides software that is not dependant on the geographic location of call center agents, reporting that grows as new and existing customers demand more and more intricate access to information, and software features that go well beyond the capabilities of legacy call center solutions.

Telax is a fully customizable solution, said Mario Perez, President of Telax. Adaptability and ingenuity are incredibly important, whether were looking at business intelligence, evolving software features, or the versatility of IP technology. Winning the Pioneer Award is a sign that were on the right path.

The 2012 IP Contact Center Technology Pioneer Award recognizes companies that have produced an innovative, successful IP contact center product or service.

Technology is the key to the success of any contact center. This award program acknowledges the achievers in the advancement of contact center technology and distinguishes the best in the IP contact center technology, said Rich Tehrani, CEO, TMC.

TMC is pleased to honor Telax with an IP Contact Center Technology Pioneer Award for bringing superior, groundbreaking technologies to market while providing high quality and advanced applications, continued Tehrani.

Winners of the IP Contact Center Technology Pioneer Award are published in the July, 2012 issue of Customer Interaction Solutions magazine.

About Telax Hosted Call Center:

Telax Hosted Call Center is North Americas leader in hosted call center solutions. Based in Toronto, Canada, Telax has been providing cloud-based business solutions to prominent public and private sector organizations since 1999. The simplicity delivered by Telax services enables clients like Best Buy, Northrop Grumman, Johnson & Johnson, CI Investments, the Globalive Group of Companies, Health Canada and the GSA, to reduce costs and improve efficiency, so that they can do more with their most critical resource: people. For more information, visit For the latest Telax news, visit

About Customer Interaction Solutions:

Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit

About TMC:

TMC, celebrating its 40th Anniversary in 2012, is a global, integrated media company that helps clients build communities in print, in person, and online. TMC publishes the Customer Interaction Solutions, INTERNET TELEPHONY, Next Gen Mobility and Cloud Computing (formerly InfoTECH Spotlight) magazines., which is read by 1.5 million unique visitors each month, is the leading source of news and articles for the communications and technology industries. TMC is the producer of ITEXPO, the worlds leading B2B communications event. In addition, TMC runs multiple industry events: including Mobility Tech, M2M Evolution, ChannelVision Expo, MSPWorld, Super WiFi, SUITS, LatinComm, HTML5 Summit Conferences and more. Visit TMC Events for a complete listing and further information.

For more information about TMC, visit