Cisco Partner and Managed IT Service Provider Brian Gifford & Associates Replaces Autotask With PROMYS PSA Business Automation Software to Support Aggressive Growth Plans


Toronto, Ontario (PRWEB) June 05, 2014

Promys, a leader in enterprise professional services automation software for the IT Solutions provider industry, announced that it has been awarded a contract by Brian Gifford & Associates, a quickly growing Reno Nevada based IT Solution provider specializing in Managed IT Services, Professional Services, Hardware & Software Sales and Cloud Computing. Promys PSA software was selected in order to help Brian Gifford & Associates continue to scale by providing better visibility, accountability and audit trails for the business.

Autotask was a very good solution for us over the last four years, but as we’ve grown and the business has become more complex we’ve been facing more and more sales cycle management and procurement challenges. Our technical team splits time between our various lines of business, which has made accurate financial performance reporting difficult, which is compromising my ability to make well informed growth decisions,” said Brian Gifford, CEO of Gifford Associates.

“I saw several very strong reviews of PROMYS from larger IT partners, and it’s clear that PROMYS was designed as ‘Enterprise Business software’ for more complex Professional Services organizations. In addition to the traditional PSA functionality, PROMYS is very strong in areas such as forecasting/planning, real-time project costing, equipment handling, and reporting/analytics, which is critical for our continued growth,” continued Brian.

We’ve been very successful because of our dedicated group of incredibly talented employees. What sets our employees apart from the competition is their ability to understand complex technology and communicate in a simple straight forward manner. Which is why we’re consistently recognized by clients for our ability to exceed expectations. The new HTML5 device independent version of the PROMYS business software is going to allow our employees to respond even more quickly and accurately during customer interactions, whether they’re in the office or in the field, which is exactly the kind of competitive advantage we want to leverage, added Brian.

John Breakey, founder and former CEO of Unis Lumin, a Cisco Gold Partner and current CEO of Promys agrees, The business software that got you to 10 employees, is not necessarily the solution that’s going to get you to 25, 50 or 100 employees. At some point you need to review your operational infrastructure to make sure it can take you to that next level. The Promys enterprise business software for Professional Service organizations was specifically designed for companies with multiple lines of business, where the senior management team wants full visibility into all operational aspects of the business, as well having real-time access to information that will drive future growth decisions.

Promys also offers useful tools that help businesses determine the success of their existing processes to help them manage labor utilization, like their new Labor Utilization Quick Start Guide for service managers who want to maximize services profitability and get labor utilization under control.

About Promys

Promys is currently used by some of the largest IT Solution providers in North America, the UK and Australia. PROMYS was originally developed for a Cisco Gold/Master partner in 1998 to address the fundamental problem that IT solution providers face – how to tie professional services together with complex equipment solution delivery and multi-layered post sales support.

In 2003, Promys was spun off as its own corporate entity. Promys quickly added customers in the IT solution provider, systems integrator and managed services marketplace, including one of the largest and most recognized technology solution providers in the world.

For further information on Promys, please visit http://www.promys.com or call 1-866-728-2345.

About Brian Gifford Associates

Headquartered in Reno Nevada, Brian Gifford Associates is an IT service provider specializing in Managed IT Services, Professional Services, Software and Hardware Sales and Cloud Computing.

For more information on Brian Gifford Associates, please visit giffordassociates.net or call 775.284.7100.







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ShoreGroup Introduces CaseSentry Enterprise Viewer for Unified Management of Cisco Collaboration Applications

New York, NY (PRWEB) September 03, 2013

ShoreGroup, Inc., a premier managed services and management software development firm, has introduced a comprehensive Enterprise Viewer application for the CaseSentry platform. This application enables enterprise and service provider support organizations to effectively manage end-to-end user experiences and service levels for both voice and video applications through a single, unified management interface.

The Enterprise Viewer application includes automated CaseSentry processes that retrieve, analyze, and archive detailed session data from all managed Cisco communications and collaboration applications. Readily accessed through a single interface, this session data provides valuable information such as session quality, mean opinion scoring (MOS), and call detail and management records. The applications drill-down capability provides access to the in-depth data that support personnel need for effective analysis and troubleshooting.

The Enterprise Viewer unifies access to session data for the following call control applications:


Cisco Unified Communications Manager (CUCM)
Cisco Unified Communications Manager Express (CME)
Cisco Video Communications Server (VCS)

The Enterprise Viewer is available as part of the new CaseSentry 4.2 release.

Our new Enterprise Viewer expands on CaseSentrys existing capabilities that provide comprehensive operational and business metrics for Cisco Unified Communications Manager sessions, said David Gauthier, ShoreGroups Vice President of Advanced Management Services. By adding session data for Ciscos Jabber, Express, TelePresence and VCS applications, were able to provide busy support teams with immediate visibility to all collaboration sessions from a single interface. The Enterprise Viewer empowers support teams to operate more efficiently and quickly resolve service-impacting issues.

About ShoreGroup

ShoreGroup is the globally recognized managed services company helping customers achieve their strategic goals by empowering IT operations. Our service approach enables customers to leverage ShoreGroup’s expert knowledge and comprehensive patented management technology to create and ensure the optimal success of their vital unified communications, collaboration, contact center, virtualized data center, and network assets.

Our customers are major enterprises, cloud and hosted solution providers, medium to large businesses, and government agencies that rely on ShoreGroup’s service solutions to realize their business objectives for reduced IT operational costs, service assurance, improved availability, and performance, and increased customer satisfaction. ShoreGroup’s innovative services are delivered directly or through leading channel partners who recognize that ShoreGroup has the best in class service and management technology in the industry.

Additional information about ShoreGroups products and services can be found at http://www.shoregroup.com.

FOR: ShoreGroup, Inc.

CONTACT: Glenn Yeeles

ShoreGroup, Inc.

460 West 35th Street

New York, NY 10001

212-364-6800 x7471

ShoreGroup

ShoreGroup Introduces CaseSentry Management for Cisco TelePresence and Video Collaboration Applications

New York, NY (PRWEB) September 03, 2013

ShoreGroup, Inc., a premier managed services and management software development firm, announced that the companys CaseSentry platform has been enhanced to include a suite of comprehensive unified management capabilities for Cisco Systems

Logicalis Achieves Cisco Cloud Builder Designation


Farmington Hills, MI (PRWEB) August 03, 2012

To support the expanding role of the network in deploying cloud services, Logicalis, an international IT solutions and managed services provider, announced today it has achieved the Cisco Cloud Builder designation within the Cisco Cloud Partner Program.

This designation recognizes Logicalis competencies to sell and implement Cisco end to-end cloud solutions for its customers. As a Cisco designated Cloud Builder Partner, Logicalis has met the required competencies across all cloud infrastructure components (security, networking, compute, storage and virtualization solutions), cloud management applications and a formal cloud professional services practice.

The Cisco Cloud Builder designation is yet another milestone achievement that gives Logicalis Cisco customers a benchmark with which to measure our dedication and success in creating Cisco-based cloud solutions. The designation clearly recognizes Logicalis commitment to the cloud, and to providing our customers solutions that are tailored to their specific business needs, says Mark Kelly, vice president of Communication & Collaboration Solutions, Logicalis.

The Cisco Cloud Partner Program empowers channel partners to build end-to-end cloud solutions and professional services practices based on Cisco cloud solutions. This program offers training to help channel partners as they enhance their competencies in selling and implementing end-to-end cloud solutions that include Cisco and approved third-party technology partners solutions in an integrated cloud solution.

Cisco and the Cisco logo are registered trademarks of Cisco Systems Inc. in the United States and certain other countries.

Learn more about Logicalis Cisco solutions.

Did you know Logicalis was recently recognized as one of the worlds top 100 cloud service providers?

Logicalis was recently named one of the top solution providers in North America.

About Logicalis

Logicalis is an international IT solutions and managed services provider with a breadth of knowledge and expertise in communications and collaboration; data center and cloud services; and managed services.

Logicalis employs almost 3,000 people worldwide, including highly trained service specialists who design, specify, deploy and manage complex ICT infrastructures to meet the needs of over 6,000 corporate and public sector customers. To achieve this, Logicalis maintains strong partnerships with technology leaders such as Cisco, HP, IBM, CA Technologies, NetApp, VMware and ServiceNow.

The Logicalis Group has annualized revenues of over $ 1.2 billion, from operations in the UK, US, Germany, South America and Asia Pacific, and is fast establishing itself as one of the leading IT and Communications solution integrators, specializing in the areas of advanced technologies and services.

The Logicalis Group is a division of Datatec Limited, listed on the Johannesburg and London AIM Stock Exchanges, with revenues of over $ 5 billion.

For more information, visit http://www.us.logicalis.com.

Business and technology working as one







Cisco ScanSafe Retain Their Number One Leadership Position Recognized by Gartner by Netpremacy, Global Partner


London, United Kingdom (PRWEB UK) 11 September 2012

ScanSafe, founded in 2004 was the first company in the world to offer Web Security via a SaaS model. Acquired by Cisco Systems in December 2009, ScanSafe has received numerous awards over the years, including SC Magazines Best Content Security solution for four years running. The ScanSafe solution requires less maintenance, is more cost-efficient and protects users from the more sophisticated threats via Web 2.0.

ScanSafe secures mobility. Why? ScanSafe mobility enables security policy to be enforced enterprise-wide, including remote workers. Protects resources from undesirable and malicious web content improve productivity by limiting time spent on recreational surfing. The solution also centralizes reporting for all users regardless of location.

ScanSafe is the innovation force driving the industry forward, with many firsts that have since been imitated by other vendors.