TELUS selects Enghouse Interactive to support Cloud Contact Centers in Canada

Phoenix, Arizona (PRWEB) April 07, 2014

Enghouse Interactive, developer of the most comprehensive portfolio of interaction management solutions, is pleased to announce that TELUS has selected Enghouse Interactives Contact Center: Service Provider (CCSP) Cloud solution to support contact center services in Canada.

TELUS Sourcing Solutions, (TSSI) is a leading provider of cost-effective and innovative Human Resources, Talent Management and Contact Center solutions in Canada, with demonstrated experience delivering this suite of services with a core competency in the public sector.

TSSI is owned by TELUS, one of Canada’s largest telecommunications companies (http://www.TELUS.com). TELUS provides extensive wireline, wireless and data services throughout Canada and is recognized as a leader and an innovator in the use and application of technology.

TSSIs Contact Center Solution will be based on Enghouse Interactives CCSP, an all-in-one virtual contact center suite that includes multi-channel IP ACD with Universal Queuing, self-service via Interactive Voice Response, (IVR), CTI, predictive outbound dialing, multimedia recording, administrative tools, and advanced integration capabilities. CCSP supports all customer communication channels, including telephone, email, web chat, web voice, web video, web collaboration and voicemail on a high capacity, high availability, career-grade hosting with the deployment architecture and economies of scale of a multi-tenant platform.

Chad Wormington, Strategic Director Contact Center Technologies & Services, selected Enghouse Interactive CCSP based on the TELUS commitment to learn from our customer feedback and take action to get better every day.

Our Contact Center customers are asking for Canadian hosted and managed Cloud solutions with rich features, flexible administration and robust security capabilities in a multi-tenant pay per use platform. Reducing capital investments and ongoing operational costs while leveraging technology which scales to meet their business needs are significant considerations for our customers.

We believe Enghouse Interactive provides the solutions we need to deliver on our commitment to our customers to put them first.

We are excited to partner with TELUS for their hosted contact center offerings,” said Christoph Mosing, President, Enghouse Interactive. “The multi-tenant platform model is the most efficient and effective deployment strategy and provides the flexibility that modern Cloud computing solutions require.” “Carriers know that when they work with us, they are working with a company that specializes in meeting their unique needs. Christoph explained.

To learn more about Enghouse Interactives Cloud platform offering in Canada with TELUS, call us at 1-800-788-9733 and ask for Sales to schedule a demo with one of our sales representatives.

About Enghouse Interactive

Enghouse Interactive delivers technology and expertise to maximize the value of every customer interaction. The company develops the most comprehensive portfolio of interaction management solutions. Core technologies include contact center, attendant console, predictive outbound dialer, knowledge management, IVR and call recording solutions that support any telephony environment, on premise or in the cloud. Enghouse Interactive has thousands of customers worldwide, supported by a global network of partners and more than 700 dedicated staff across the company’s international operations.

Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol “ESL.” Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists including Arc, CosmoCom, Datapulse, Syntellect, Telrex, Trio, and Zeacom. Learn more at http://www.enghouseinteractive.com.







Cirrus Tech Selects Data Centers Canada to Power their Shared and Private Cloud Infrastructure


Toronto, Ontario (PRWEB) January 22, 2013

Cirrus Tech Ltd., a web hosting service provider specializing in VPS hosting, dedicated private cloud servers and cloud hosting Canada wide, announces their selection of Data Centers Canada for their new private cloud infrastructure. With the Data Centers Canada colocation services, Cirrus cloud hosting customers will benefit from improved scalability and a fully resilient environment in which to house their private cloud servers environment. This new colocation initiative adds to Cirrus existing, robust, geo-redundant Canadian colocation set-up that all Cirrus users currently leverage.

When it comes to choosing a data center and colocation facility, Canadian web hosts have many options at their disposal, says Tony Di Benedetto, Managing Partner, Data Centers Canada. Were thrilled that Cirrus has chosen our world-class infrastructure to further power up their private cloud offering. Its a testament to our commitment to quality and security that a hosting provider like Cirrus has decided to put their full trust in us. Such a decision is never made lightly.

Private cloud servers and cloud hosting services from Cirrus now have Data Centers Canada as their infrastructure backbone. This offers users full redundancy with their cloud hosting plans to meet any business data security needs. By bringing on this new data center location, Cirrus private cloud users can also benefit from having multiple locations for data housing to help them with their disaster recovery planning and setup. Best in class technology powers Data Centers Canadas connectivity, power, climate control, and security infrastructure. They fully develop, operate and manage their Canadian datacentre framework and house government, Fortune 1000 and technology service providers. Their facilities offer a variety of turn-key solutions including shared and private racks, private cages and suites, an array of disaster recovery solutions and remote hands support.

Were a big fan of what Data Centers Canada is doing, shares Cirrus CEO Ehsan Mirdamadi. They already power some of our major managed clients in Toronto, and it just made good sense to bring them on board for our private cloud servers infrastructure. Their facilities are second to none. With them as our backbone, we can offer our private cloud customers guarantees in security and redundancy with utmost confidence. We simply wouldnt have it any other way.

To find out more about Cirrus Tech and its dedicated private cloud services visit http://www.cirrushosting.com/ or call 1.877.624.7787. For cloud hosting Canada, please go to http://www.cloudto.com/ To learn more about Data Centers Canada, please visit http://datacenterscanada.com

About Cirrus Hosting

Cirrus Tech Ltd. is a leader in providing affordable, dependable VPS, dedicated servers and cloud hosting Canada wide. They have been offering Canadian web hosting services since 1999. They have hosted and supported hundreds of thousands of websites and applications for Canadian businesses and clients around the world. As a BBB member with an A+ rating, Cirrus Tech is a top-notch Toronto web hosting company with professional support, rigorous reliability and easily upgradable solutions that grow right alongside your business.

All company names and products mentioned in this release are trademarks or registered trademarks of their respective holders.







Canadian Web Hosting Expands Cloud Shared Hosting in Canada with New Shared Cloud Hosting With VMware


Vancouver, BC (PRWEB) January 08, 2013

Canadian Web Hosting (http://www.canadianwebhosting.com), the leading provider of web hosting and infrastructure services in Canada, today announced the extension of its Shared Cloud Web Hosting services by launching new Linux- and Windows-based Cloud Shared Hosting services that give shared hosting customers improved reliability, industry leading virtualization and capabilities of more expensive cloud-based solutions without the cost and challenges of managing their own virtual server.

In combination with their SSAE 16 Type II (formerly SAS70) certifications, Canadian Web Hosting’s Cloud Shared Hosting solutions address the needs of small businesses and web hosting users who have high uptime requirements, want the benefits that cloud virtualization can provide, but want the ease of a shared hosting environment including use of cPanel or Plesk control panels. With Shared Cloud Hosting, Canadian Web Hosting becomes the first Canadian web host to offer shared hosting built on top of VMware giving its customers a unique advantage. Starting as low as $ 12.00 per month, Canadian companies of all sizes can now leverage on-demand cloud shared hosting, automatic failover, resource distribution and the reassurance that their sites will remain online avoiding many common issues associated with Shared Hosting.

Unlike traditional shared hosting plans that are built on top of a single dedicated server, Shared Cloud Hosting uses clusters of enterprise-grade Dell Servers that utilize hardware-based SANs for maximum performance. When combined with enterprise-grade VMware virtualization, customers have the protection of redundant hardware failover, the simplicity of shared hosting, and can be assured that all customer data will remain in Canada. Each Shared Cloud Hosting plan, current and new clients, will get highly redundant dedicated server and networking components that yield a higher-level of performance and availability for their critical infrastructure, automated backup services, easy 1-click application installations and immediate access to the control panel of their choice. This is something that is not always possible in typical Public Clouds today especially for shared hosting.”

“Whether it is Linux or Windows, our Cloud Shared Hosting plans are a game changer for Canadian customers and businesses. Traditionally, if you wanted the benefits of virtualization, you had to look at a virtual server or service offering that required technical resources to manage that server. More importantly, many of those same services are located in a country that doesnt allow customers to meet their privacy requirements with their cloud-based data, said Matt McKinney, Director at Canadian Web Hosting. Unlike some of our competitors who use third party resources, our Cloud Shared Hosting plans were built from the ground up using proven Six Sigma methodologies that incorporate the voice of our customer. We recognize that security and geography are just as important as the technology. Our plans are tailored specifically for customers looking for the simplicity of a shared hosting environment, and want to utilize the benefits of a cloud environment where features like automatic failover and geographic control are included. Weve recognized from day one that not every customer has the resources to invest in expensive hardware or complicated load-balanced, multi-server configurations. We want to make the benefits of the cloud available to everyone and lower the short- and long-term costs to get access to enterprise-grade cloud hosting services.

Canadian Web Hosting’s certified support teams can help manage the servers 24/7 and every server that includes cPanel or Plesk with regular backup snapshots to help keep data protected and scalability with unlimited email and storage. In addition, customers get the ability to one-click install many leading applications like Joomla, Drupal, WordPress, MySQL and many more.

About CANADIAN WEB HOSTING Hosting

Since 1998, Canadian Web Hosting has been providing on-demand hosting solutions that include Shared hosting, Virtual Private Servers (VPS), Cloud Hosting, Dedicated Servers, and IT as a Service for Canadian companies of all sizes. Through the use of innovative technologies and experienced support personnel, they continually focus on helping each customer by offering configurable solutions that are tailored to their exacting business requirements. As a company, Canadian Web Hosting maintains a SSAE16 Type II certification which guarantees 100% network availability, and a total money back guarantee that backs everything they do. Customers can get help by calling 1-888-821-7888 to get basic support. For more advanced technical support, customers can use email, ticketing or real time live chat support with support staff.

For more information, visit them at http://www.canadianwebhosting.com, or get the latest news by following them on Twitter at @cawebhosting and Facebook.







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Canadian Web Hosting Deploys Juniper MX Series Routers to Complete Expansion of Network and Data Services Across Canada


Vancouver, BC (PRWEB) May 28, 2012

Canadian Web Hosting (http://www.canadianwebhosting.com), a leading online web hosting provider in Canada announced today that it has acquired and deployed Juniper MX 3D routers with their Junos operating system to solidify their CA Cloud services and handle the rapid growth of their cloud services including a sharp increase of internet traffic usage. The initial deployment includes several data centres across Canada including Toronto, ON and Vancouver, BC. Canadian Web Hosting customers will now have access to advanced hosting services like Anycast routing, Disaster Recovery Services and geo-dispersed clustered hosting that allows customers to take advantage of the geographic benefits of hosting in Canada.

The decision to partner with Juniper was based on the capabilities of the high-performance MX series routers that are capable of handling different types of traffic and gives Canadian Web Hosting the ability to separate control of and forwarding functions that in turn provide maximum scale and intelligent service delivery for their customers.

Canadian Web Hostings CTO, Kevin Liang states, aligning ourselves with an industry leader like Juniper will help us diversify our network infrastructure and improve delivery Cloud and Web Hosting services that are highly reliable and support multi-point connectivity. Our goal is to give our customers the best network performance and overall reliability of any host in Canada, and with this deployment, we are boosting performance, decreasing latency and helping our customers compete over the near- and long-term.

We want our CA Cloud and web hosting customers to have the best service and value in the industry. With these new MX series routers, we can now take something that was roadblock for our customers and turn it into a unique advantage for them by easily expanding our existing service offerings and integrating geographic flexibility. With services like automated failover and geo-dispersal, Anycast routing, and BGP networking customers can now utilize multiple points of connectivity without their data ever leaving. You get the best of the cloud, but keep it strictly Canadian, said Matt McKinney, Managing Director of Canadian Web Hosting.

About CANADIAN WEB HOSTING Hosting

Since 1998, Canadian Web Hosting has been providing a 100% all Canadian service that delivers on-demand hosting solutions including Shared hosting, Virtual Private Servers (VPS), Cloud Hosting, Dedicated Servers, and IT as a Service for Canadian companies of all sizes. Through the use of innovative technologies and experienced support personnel, they continually focus on helping each customer by offering configurable solutions that are tailored to their exacting business requirements. Canadian Web Hosting guarantees a 100% network uptime, and a total money back guarantee that backs everything they do. Customers can get help by calling 1-888-821-7888 to get basic support. For more advanced technical support, customers can use email, ticketing or real time live chat support with support staff.

For more information, visit them at http://www.canadianwebhosting.com, or get the latest news by following them on Facebook and Twitter at @cawebhosting.







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Canadian Web Hosting Launches First Ever Canadian Cloud Hosting Solution in Canada


Vancouver, BC (PRWEB) October 24, 2011

Canadian Web Hosting, the leading provider of web hosting and infrastructure services in Canada, today announced the launch of its new cloud hosting services including enterprise ready CA Cloud Servers and Cloud Hosting solutions.

In combination with their CICA 5970 and SAS70 Type II certifications, Canadian Web Hostings cloud hosting solutions address the needs of Canadians by delivering industry best reliability and corporate governance for Canadian companies who are running critical applications for their businesses. To achieve this, Canadian Web Hosting is utilizing the industrys leading virtualization technology from VMware and expanding its already reliable Xen and Hyper-V cloud solutions to help meet every customers web hosting requirements from shared hosting to virtual and cloud servers.

“With Canadian Web Hostings full spectrum of web hosting capabilities and industry best support, organizations looking to the cloud no longer have to worry about their data leaving Canada, keeping critical applications staying online, or competing for resources with those of other organizations, your cloud is dedicated to your business,” said Kevin Liang, Chief Technology Officer at Canadian Web Hosting. “Our CA Clouds facilitate customization and integration that is an exact match to our clients requirements from shared cloud hosting to high performing VPS. With each solution, our clients get highly redundant dedicated components that yield a higher-level of performance and availability for their critical infrastructure. This is something that is not always possible in typical Public Clouds today.”

Included with every CA Cloud enterprise server, Canadian Web Hostings certified support teams manage CA Cloud Servers from top to bottom including server deployment, patching, vulnerability updates, application and database server management, server hardening, firewalls, networking, back-ups and storage, allowing their customers to focus on their critical business needs.

“Combining VMware, the web hosting industries leading virtualization technology, with flexible and highly scalable cloud hosting options, it’s now easier than ever to take advantage of the cost savings provided by the cloud, and increase your uptime without the need for significant capital investment,” said Matt McKinney, Business and Marketing Officer of Canadian Web Hosting. “This, in combination with our proven business and security practices and support capabilities, makes for a very compelling cloud service offering that is uniquely Canadian. It adopts our value system and ensures that every Canadian business has access to a enterprise ready cloud hosting service that fits a wide range of budget constraints.”

About Canadian Web Hosting

Since 1998, Canadian Web Hosting has been providing on-demand hosting solutions that include Shared hosting, Virtual Private Servers (VPS), Cloud Hosting, Dedicated Servers, and IT as a Service for Canadian companies of all sizes. Through the use of innovative technologies and experienced support personnel, they continually focus on helping each customer by offering configurable solutions that are tailored to their exacting business requirements. Canadian Web Hosting is also SAS70 Type II and CICA 5970 certified ensuring that their processes and business practices are thoroughly audited against industry standards. Canadian Web Hosting guarantees a 100% network uptime, and a total money back guarantee that backs everything they do. Customers can get help by calling 1-888-821-7888 to get basic support. For more advanced technical support, customers can use email, ticketing or real time live chat support with support staff.

For more information, visit them at http://www.canadianwebhosting.com, or get the latest news by following them on Twitter at @cawebhosting.

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Canadian Web Hosting Launches Cloud Shared Hosting Solution in Canada


Vancouver, British Columbia (PRWEB) December 14, 2011

Canadian Web Hosting, the leading provider of web hosting and infrastructure services in Canada, today announced the extension of its CACloud services by launching a Linux-based Cloud Shared Hosting environment that gives shared hosting customers similar benefits and capabilities of more expensive cloud-based solutions without the cost.

In combination with their CICA 5970 and SAS70 Type II (SSAE 16 Type II) certifications, Canadian Web Hostings Cloud Hosting Linux solution addresses the needs of small business and web hosting users who have high uptime requirements but limited budgets. With Cloud Hosting Linux, companies of all sizes are able to leverage key technologies and industry leading Xen virtualization that gives each customer on-demand hosting, high resource availability and the reassurance that their sites will remain online. Most importantly, all customer data will remain in Canada ensuring that the privacy and security requirements that customers require are met.

Our Cloud Hosting Linux is designed to maximize uptime for your website and emails, and gives every customer the benefits of the cloud without the need to invest in expensive hardware or complicated load-balanced, multi-server configurations. Each cloud server utilizes automatic failover to help keep your site online, and with the addition of Litespeed technology the servers are faster than ever, said Kevin Liang, CTO of Canadian Web Hosting. “Built on top of our CACloud cloud infrastructure, we are able to help facilitate customization and integration that is an exact match to our clients requirements from shared cloud hosting to high performing multi-server configurations. With each CACloud solution, our clients get highly redundant dedicated components that yield a higher-level of performance and availability for their critical infrastructure. This is something that is not always possible in typical Public Clouds today especially for shared hosting.”

Included with every Cloud Hosting Linux plan, Canadian Web Hostings certified support teams can help manage the servers 24/7 and every server includes cPanel and regular backup snapshots to help keep your data protected and scalability with unlimited email and storage. In addition, customers get the ability to one-click install many leading applications like Joomla, Drupal, WordPress, MySQL and many more.

About Canadian Web Hosting

Since 1998,Canadian Web Hosting has been providing on-demand hosting solutions that include Shared Hosting, Virtual Private Servers (VPS), Cloud Hosting, Dedicated Servers, and IT as a Service for Canadian companies of all sizes. Through the use of innovative technologies and experienced support personnel, they continually focus on helping each customer by offering configurable solutions that are tailored to their exacting business requirements. Canadian Web Hosting is also SAS70 Type II and CICA 5970 certified ensuring that their processes and business practices are thoroughly audited against industry standards. Canadian Web Hosting guarantees a 100% network uptime, and a total money back guarantee that backs everything they do. Customers can get help by calling 1-888-821-7888 to get basic support. For more advanced technical support, customers can use email, ticketing or real time live chat support with support staff. For more information, visit them at http://www.canadianwebhosting.com, or get the latest news by following them on Twitter at @cawebhosting.

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