Call Tracking Software Market Trends and Outlook 2014-2019: Latest Published Market Research Report


Albany, NY (PRWEB) June 04, 2014

Call tracking software represents a means of recording information about incoming calls and allows the tracking of phone calls to be associated with performance based advertising and supplying additional analytic information about the calls. It allows firms to track the sources of inbound calls and identify specific channels and thus promotion performance (PPC, social media, SEO, etc.). It helps to track how the user found the website including the keywords searched and which pages were viewed prior to the call, during the call, and after the call.

View Full Report With Complete TOC or Request Sample of This Report at http://www.researchmoz.us/call-tracking-software-companies-solutions-and-market-outlook-2014-2019-report.html

As part of the Mind Commerce series of reports focused on technologies and solutions for Customer Relationship Management (CRM) optimization, Call Tracking Software: Companies, Solutions, and Market Outlook 2014 – 2019 evaluates the call tracking solutions including method of call tracking and benefits. The report presents the top rated call tracking software providers with a rating determined through proprietary analysis process. The report also evaluates call tracking software feature/functionality and provides a comparative analysis. In addition, our research examines call tracking software interface, ease of integration, product features, technical support, and the reporting method and procedures.

Target Audience:

Network operators

Digital advertising companies

Mobile marketing companies

Media companies and portals

Advertising agencies and brokers

Data analytics and integration companies

VoIP infrastructure and services companies

Customer Relationship Management (CRM) companies

View All Reports in ICT at http://www.researchmoz.us/ict-market-reports-96.html

Companies in Report:

ADMETER

AireSpring Announces Major Expansion of Call Center Product Line


Chicago, Illinois, Sept 12, 2013

Channel Partners Expo (PRWEB) September 12, 2013 — AireSpring, the award-winning provider of voice, data, MPLS, SIP trunking and cloud hosted services, today announced the pending release of its new Cloud Hosted Contact Center solution called AireContact. The new Contact Center product will significantly expand AireSprings award-winning suite of Call Center solutions and allow the company to provide a broader range of end-to-end telecom services to their enterprise & call center customers.

AireContact will be fully hosted on AireSprings award-winning next generation private IP network for maximum security and compliance. The product is PCI compliant with end-to-end encryption, locally stored call recordings and credit card protection to further secure customer data. In contrast to most hosted contact center solutions, AireContact can be delivered over AireSprings full meshed, international private IP/MPLS network for maximum security, call quality, class of service (COS) and quality of service (QOS).

AireSprings new Contact Center solution provides cutting-edge contact center features all hosted in the AireSpring cloud, making it easier for companies to adopt newer technology without needing to worry about hosting and maintaining expensive and complicated server technology. The product supports inbound; outbound and blended calling; ACD and IVR; Consolidated Reporting and Analytics; CRM Pop-up and Integration; Consolidated Administration; Single Window Interface; Skills-based Routing; Dynamic Call Recording; Predictive, Progressive, and Preview Dialing; Single Click Agent Monitoring and Reporting; Call Transfer; Hold; Conferencing; Context-based Call Scripting; Agent Presence and Instant Messaging; and Call Prioritization among many other advanced features to meet the needs of any call center.

“In today’s complex and rapidly evolving business environment, it doesnt always make sense for an enterprise to buy a new system and lock themselves into hosting it for the long term,” said Daniel Lonstein, AireSpring COO. “AireSpring offers a cutting-edge contact center solution which is hosted in our cloud and which will be frequently upgraded with the newest features and refinements. That means reduced operational and capital costs for our customers with always new and improved features and no additional cost.

Delivered over AireSprings award-winning next-generation private IP network, the cloud-based contact center solution provides a lower total cost of ownership by providing a hosted communications platform with a predictable monthly cost. Companies can relinquish the costs associated with expensive premise-based PBX, automatic call distribution (ACD) and predictive dialer systems, which will lower necessary investments in capital, licensing, support staff and infrastructure. In addition, the AireContact Cloud Hosted Contact Center solution leverages AireSprings robust and geographically redundant network with automatic failover for disaster recovery and maximum up-time.

LeadMaster ‘Smart Queues’ bring Intelligence to Call Centers & Inside Sales


Roswell, GA (PRWEB) July 31, 2013

LeadMaster, a leader in Sales and Marketing Automation solutions announces ‘Smart Queues’, the latest enhancement to their Cloud-Based CRM solution. Smart Queues provide the ability to organize prospects and customer call records from different sources and automatically serve them up to the sales team in prioritized order. Once a caller enters a pre-defined Smart Queue the system intelligently determines which call records will have the highest priority (score) and begins to deliver them to the agent.

For most business, raw prospects and customer inquiries can come from a variety of sources. The challenge is to ensure higher priority inquiries are worked first. Smart Queues allow management to pre-define how leads are scored, keeping the guesswork out of the hands of the call team.

For example, suppose leads are coming from three sources: the companys website, Google advertising and pre-qualified purchased leads. A Smart Queue can be setup so that pre-qualified leads will always be delivered first and then a blend of website and advertising leads are delivered when there are no pre-qualified leads available.

For outbound calling teams The Smart Queue will be especially effective for improving productivity.

Telax Hosted Call Center Continues to Minimize Repetitive Strain Injuries with the Release of New Feature Enhancements


Toronto, ON (PRWEB) March 14, 2013

Telax Hosted Call Center, a leader in cloud contact center solutions, announced today further enhancements to strengthen the ergonomic design of their Call Center Agent application.

Telax is determined to make their clients and their clients customers happy. For Telax clients, customer experience is so valued that the attention to their agents well-being is paramount. Taking the time to provide accessibility and a safer solution is a clear step in the right direction, especially for many of their public sector and enterprise clients.

Telax has always provided a very ergonomically designed solution to minimize RSIs (repetitive strain injuries), by promoting a neutral body posture and minimizing keystrokes and mouse clicks. Our clients agents can now leverage Dragon Naturally Speaking speech recognition or native Windows 7 capabilities to interact with the agent desktop software with voice commands, further strengthening this ergonomic design.

We continually develop features that focus on reducing RSIs while enabling fast access to essential information for the most efficient call routing, said Vladimir Pereira Chief Architect at Telax Hosted Call Center, Proper ergonomic design is necessary to prevent RSIs.

Other Telax features developed to reduce RSIs include: phone book with presence support, click-to-dial, and automatic status changes or customizable hot keys (or both!).

Telax plans to continue down this path adding ergonomic enhancements to ensure happy agents, and to enable clients to delivery excellent customer support.

##

Telax Hosted Call Center, provides the capabilities to create a world-class customer care and service desk operation. By leveraging cloud computing, Telax delivers an advanced contact center solution with more functionality than traditional hardware at a fraction of the cost. Telax clients get a customizable, easy-to-use solution that includes responsive, full-service support and no long-term contracts. The simplicity delivered by Telax Hosted Call Center enables clients like Best Buy, Johnson & Johnson, CI Investments, Health Canada and the GSA, to provide the best service to their customers, valuable business intelligence to their executives, and a user friendly solution for their agents. The result is a better customer experience today and a better organization tomorrow. And Everybodys Happy. For more information download the Telax info sheet.







Related Cloud Computing Press Releases

Transcosmos Reaches Basic Agreement with Indonesia’s Salim Group in Regards to Establishing a Joint Venture Company to Undertake Call Center Business


Tokyo, Japan (PRWEB) November 27, 2012

transcosmos inc. (Headquarters: Tokyo, Japan; President and COO: Masataka Okuda; TSE First Section: 9715; hereafter, transcosmos) has reached a basic agreement with Indonesia’s Salim Group’s IT company PT Cyberindo Aditama (Headquarters: Jakarta, Indonesia; President/CEO: Dani Sumarsono, hereinafter, CBN) to establish a joint venture company to run call center business in Indonesia and held a signing ceremony on November 22. They are scheduled to establish PT Transcosmos Indonesia in spring 2013.

Salim Group owns a group of companies such as First Pacific Company Ltd, PT. Indofood Sukses Makmur Tbk, Indofood Agri Resources Ltd, PT. Indomobil Sukses International Tbk and other listed companies in Indonesia, Singapore and the Philippines across a wide range of industries. CBN is an IT core company under Salim Group which runs ISPInternet Service Providerbusiness in the domestic Indonesian market.

transcosmos, starting with its expansion into the U.S. market in 1988, has been working on overseas expansion of its business services. As for the call center services in the local markets, transcosmos expanded its services into South Korea in Year 2000 and into China in 2006, and in more recent years into the western regions. In the future, business development in the ever-growing Asian market will become essential for corporate growth, and especially in ASEAN, its corporate clients’ needs are expected to rise. With such background, the decision has been made to establish a call center in Indonesia.

In the Indonesian market, due to the increase in the middle-class, purchasing power and consumption demands have been on the rise, and increased consumption is expected to activate the economy even further.*1 In such an economic environment, transcosmos has speculated that, along with the accelerating needs for call centers in Indonesia, the demands for high quality would grow as well. That led to the basic agreement to establish a joint company with CBN, in an attempt to utilize transcosmos’ quality control and operations know-how gained from its experience from providing services in Japan, China, and South Korea. transcosmos hopes to apply its know-how in increasing sales to corporate clients such as operations, human resources development, and call centers and also cost-reduction solutions, and CBN would offer its infrastructure technology and business experience and its know-how in the local market, and the two company together aim at launching operations in the spring of 2013.

*1: Resource: “Changes and Challenges Surrounding New Overseas Markets” published by the Ministry of Economy, Trade and Industry, Japan

Outline of the joint venture company

Company Name: