AireSpring Announces Major Expansion of Call Center Product Line


Chicago, Illinois, Sept 12, 2013

Channel Partners Expo (PRWEB) September 12, 2013 — AireSpring, the award-winning provider of voice, data, MPLS, SIP trunking and cloud hosted services, today announced the pending release of its new Cloud Hosted Contact Center solution called AireContact. The new Contact Center product will significantly expand AireSprings award-winning suite of Call Center solutions and allow the company to provide a broader range of end-to-end telecom services to their enterprise & call center customers.

AireContact will be fully hosted on AireSprings award-winning next generation private IP network for maximum security and compliance. The product is PCI compliant with end-to-end encryption, locally stored call recordings and credit card protection to further secure customer data. In contrast to most hosted contact center solutions, AireContact can be delivered over AireSprings full meshed, international private IP/MPLS network for maximum security, call quality, class of service (COS) and quality of service (QOS).

AireSprings new Contact Center solution provides cutting-edge contact center features all hosted in the AireSpring cloud, making it easier for companies to adopt newer technology without needing to worry about hosting and maintaining expensive and complicated server technology. The product supports inbound; outbound and blended calling; ACD and IVR; Consolidated Reporting and Analytics; CRM Pop-up and Integration; Consolidated Administration; Single Window Interface; Skills-based Routing; Dynamic Call Recording; Predictive, Progressive, and Preview Dialing; Single Click Agent Monitoring and Reporting; Call Transfer; Hold; Conferencing; Context-based Call Scripting; Agent Presence and Instant Messaging; and Call Prioritization among many other advanced features to meet the needs of any call center.

“In today’s complex and rapidly evolving business environment, it doesnt always make sense for an enterprise to buy a new system and lock themselves into hosting it for the long term,” said Daniel Lonstein, AireSpring COO. “AireSpring offers a cutting-edge contact center solution which is hosted in our cloud and which will be frequently upgraded with the newest features and refinements. That means reduced operational and capital costs for our customers with always new and improved features and no additional cost.

Delivered over AireSprings award-winning next-generation private IP network, the cloud-based contact center solution provides a lower total cost of ownership by providing a hosted communications platform with a predictable monthly cost. Companies can relinquish the costs associated with expensive premise-based PBX, automatic call distribution (ACD) and predictive dialer systems, which will lower necessary investments in capital, licensing, support staff and infrastructure. In addition, the AireContact Cloud Hosted Contact Center solution leverages AireSprings robust and geographically redundant network with automatic failover for disaster recovery and maximum up-time.