New interactive resource from NewVoiceMedia offers a compelling insight into customer communication around the world


London (PRWEB UK) 25 July 2014

Leading cloud contact centre vendor NewVoiceMedia has created an interactive graphic which allows users to compare and contrast the customer service of contact centres across the globe.

The company, whose clients include PhotoBox, Wowcher and Topcon, created the tool to highlight the importance of excellent customer communication. Todays customer is changing the world of service. Theyre using more channels, will switch businesses following an inadequate experience, and a third (31 percent) will take their revenge online; but businesses can boost their business by getting it right, with 71 percent claiming they would recommend a company following a positive experience.

Jonathan Gale, CEO of NewVoiceMedia explains, We conducted research last year which found that businesses lose

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